thanks again
here are the results of the bitDefender scan:
BitDefender Online Scanner
Scan report generated at: Thu, May 11, 2006 - 11:33:34
Scan path: C:\;D:\;E:\;
Statistics
Time
02:33:02
Files
664914
Folders
5693
Boot Sectors
4
Archives
7993
Packed Files
65022
Results
Identified Viruses
7
Infected Files
11
Suspect Files
0
Warnings
0
Disinfected
0
Deleted Files
20
Engines Info
Virus Definitions
374361
Engine build
AVCORE v1.0 (build 2310) (i386) (Apr 17 2006 16:24:38)
Scan plugins
13
Archive plugins
40
Unpack plugins
4
E-mail plugins
6
System plugins
1
Scan Settings
First Action
Disinfect
Second Action
Delete
Heuristics
Yes
Enable Warnings
Yes
Scanned Extensions
*;
Exclude Extensions
Scan Emails
Yes
Scan Archives
Yes
Scan Packed
Yes
Scan Files
Yes
Scan Boot
Yes
Scanned File
Status
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\1B7C6901.tmp=>(Quarantine-2)
Infected with: Win32.
Vb.AN@mm
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\1B7C6901.tmp=>(Quarantine-2)
Disinfection failed
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\1B7C6901.tmp=>(Quarantine-2)
Deleted
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\0EF76310.exe=>(Quarantine-2)
Infected with: Trojan.Downloader.IstBar.EQ
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\0EF76310.exe=>(Quarantine-2)
Disinfection failed
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\0EF76310.exe=>(Quarantine-2)
Deleted
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\4D885835.dll=>(Quarantine-2)
Infected with: Trojan.Clicker.G
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\4D885835.dll=>(Quarantine-2)
Disinfection failed
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\4D885835.dll=>(Quarantine-2)
Deleted
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\58793750.dll=>(Quarantine-2)
Infected with: Trojan.Clicker.G
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\58793750.dll=>(Quarantine-2)
Disinfection failed
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\58793750.dll=>(Quarantine-2)
Deleted
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\409128F2.exe=>(Quarantine-2)
Infected with: Trojan.Downloader.Small.CKR
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\409128F2.exe=>(Quarantine-2)
Disinfection failed
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\409128F2.exe=>(Quarantine-2)
Deleted
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\44F4141E.exe=>(Quarantine-2)
Infected with: Trojan.Dialer.GE
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\44F4141E.exe=>(Quarantine-2)
Disinfection failed
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\44F4141E.exe=>(Quarantine-2)
Deleted
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\450F6401.exe=>(Quarantine-2)
Infected with: Trojan.Dialer.GE
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\450F6401.exe=>(Quarantine-2)
Disinfection failed
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\450F6401.exe=>(Quarantine-2)
Deleted
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\6FB86C70=>(Quarantine-2)
Infected with: Win32.
Vb.AN@mm
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\6FB86C70=>(Quarantine-2)
Disinfection failed
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\6FB86C70=>(Quarantine-2)
Deleted
C:\System Volume Information\_restore{036CC90F-6E56-46DE-846D-39032A2FC627}\RP78\A0007638.DLL
Infected with: Trojan.Funweb.A
C:\System Volume Information\_restore{036CC90F-6E56-46DE-846D-39032A2FC627}\RP78\A0007638.DLL
Disinfection failed
C:\System Volume Information\_restore{036CC90F-6E56-46DE-846D-39032A2FC627}\RP78\A0007638.DLL
Deleted
C:\System Volume Information\_restore{036CC90F-6E56-46DE-846D-39032A2FC627}\RP82\A0007804.dll=>(Quarantine-2)
Infected with: Trojan.Clicker.G
C:\System Volume Information\_restore{036CC90F-6E56-46DE-846D-39032A2FC627}\RP82\A0007804.dll=>(Quarantine-2)
Disinfection failed
C:\System Volume Information\_restore{036CC90F-6E56-46DE-846D-39032A2FC627}\RP82\A0007804.dll=>(Quarantine-2)
Deleted
C:\Recycled\Dc5\CrackSearcher.exe
Infected with: Virtool.Cracksearch.A
C:\Recycled\Dc5\CrackSearcher.exe
Disinfection failed
C:\Recycled\Dc5\CrackSearcher.exe
Deleted
and here is the new hijack this log:
Logfile of HijackThis v1.99.1
Scan saved at 11:41:29, on 11/05/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\eManager\anbmServ.exe
C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLCapSvc.exe
C:\Program Files\Acer\Acer Arcade\Kernel\CLML_NTService\CLMLServer.exe
C:\Program Files\Acer\Acer Arcade\Kernel\CLML_NTService\CLMLService.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLSched.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Acer\Acer Arcade\PCMService.exe
C:\WINDOWS\RTHDCPL.EXE
C:\acer\epm\epm-dm.exe
C:\PROGRA~1\LAUNCH~1\QtZgAcer.EXE
C:\Program Files\Acer\eRecovery\Monitor.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\Nokia\NOKIAP~1\LAUNCH~1.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\Program Files\IVT Corporation\BlueSoleil\BlueSoleil.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\HJT\hijackthis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.google.co.uk/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
http://www.btbroadbandstart.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [AzMixerSel] C:\Program Files\Realtek\InstallShield\AzMixerSel.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Acer\Acer Arcade\PCMService.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [EPM-DM] c:\acer\epm\epm-dm.exe
O4 - HKLM\..\Run: [ePowerManagement] C:\Acer\ePM\ePM.exe boot
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\QtZgAcer.EXE
O4 - HKLM\..\Run: [eRecoveryService] C:\Program Files\Acer\eRecovery\Monitor.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\LAUNCH~1.EXE -onlytray
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\YAHOO!\MESSEN~1\ypager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\YAHOO!\MESSEN~1\ypager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) -
http://by103fd.bay103.hotmail.msn.co...s/MsnPUpld.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) -
http://download.bitdefender.com/reso...an8/oscan8.cab
O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) -
http://das.microsoft.com/activate/ca...ail/DASAct.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) -
http://messenger.msn.com/download/Ms...Downloader.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Notebook Manager Service (anbmService) - OSA Technologies Inc. - C:\Acer\eManager\anbmServ.exe
O23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\Acer\Acer Arcade\Kernel\TV\CLSched.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Program Files\Acer\Acer Arcade\Kernel\CLML_NTService\CLMLServer.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Npfittice - Politecnico di Torino - (no file)
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
thanks again for your time
Claire
>i<
EDIT: i should also mention that on shutting down the laptop i always get the message
'ending program ccApp' i dont know if this is significant or not