Thread: my letter of complaint
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Old 19-02-2007, 10:58 AM
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Re: my letter of complaint
I would be suprised if they ignore the letter.

Now that you have sent it I would allow a decent amount of time for a reply before telephoning them and following up. Sometimes you will need to get on the phone and literally force your way though to someone in management.

In extreme cases in the past I have called head office of companies in the UK, asked for the MD's office and got their PA. I have then managed to get the complaint logged right at the top and dealt with far more efficiently. I should stress this was only after following the correct complaint procedure and not getting anywhere though.

You will find the only way with these things is perserverance, they count on most people giving up and going away quietly. Once it's sorted make a mental note of who you won't choose to give your business to next time
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Last edited by D-A-L; 19-02-2007 at 11:01 AM.
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