You can do Java later.

Disable Zonelabs firewall or uninstall it, enable windows firewall for now and try your scans.

If a router is present disconnect PC from router, then try the scans.

If that doesn't work then try running Dr. Web from safe mode.

Is Norton up to date? If not might try a good free anti-virus program like AVG or Avast.

You will need to uninstall Norton before the install of new program if you choose to do that.

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