I've also been experiencing the same problem.

The following is a copy of my scan that I did:

OS Information:
Property Value
OS Name Microsoft Windows XP Home Edition|C:\WINDOWS|\Device\Harddisk0\Partition1
Service Pack 2.0
OS Manufacturer Microsoft Corporation
Windows Directory C:\WINDOWS


Processor:
Property Value
Current Clock Speed 3391
Description x86 Family 15 Model 3 Stepping 4
Manufacturer GenuineIntel
Name Intel(R) Pentium(R) 4 CPU 3.40GHz


Memory (RAM):
Property Value
Bank Label
Capacity 268435456

Bank Label
Capacity 1073741824

Bank Label
Capacity 268435456

Bank Label
Capacity 1073741824

Total Memory Deteced in Hardware: ~2560 MB
Memory Reported to Operating System: 2550MB

Disk Drives:
Property Value
Description Disk drive
Manufacturer (Standard disk drives)
Model ST3160023AS
Media Type Fixed hard disk media
Size 159998146560 (~149 GB)
Number of Partitions 2


Installed Printers:
Property Value
Name Canon MP500 Series Printer
Port Name USB001
Default True
Driver Name Canon MP500 Series Printer


Motherboard:
Property Value
Manufacturer Dell Inc.
Model
Name Base Board
Part Number
Product 0M3918
Serial Number ..CN708214AD008Q.
Version


BIOS:
Property Value
Manufacturer Dell Inc.
Name Phoenix ROM BIOS PLUS Version 1.10 A10
Release Date 20060104000000.000000+000
Version DELL - 7


Monitor:
Property Value

Keyboard:
Property Value
Description Standard 101/102-Key or Microsoft Natural PS/2 Keyboard


Pointing Device:
Property Value
Manufacturer (Standard system devices)
Name USB Human Interface Device


Sound Card:
Property Value
Manufacturer Analog Devices, Inc.
Description SoundMAX Integrated Digital Audio
Device ID PCI\VEN_8086&DEV_266E&SUBSYS_01811028&REV_03\3&172 E68DD&0&F2


Video Card:
Property Value

DirectX Installation:
Property Value


Modem:
Property Value

Network Adapters:
Property Value
Description Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
Description Packet Scheduler Miniport

External Ports:
Property Value
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator

Expansion Slots:
Property Value
Slot Designation PCI_1
Slot Designation PCI_2
Slot Designation PCI_E_1
Slot Designation PEG

**please direct me with instructions, I have no idea what's going on with my computer.