SELECT HijackThis FIX ITEMS: Scan with HijackThis and place a check next to these items:
F3 - REG:win.ini: load=
[remove following item if you do not what this is for]
O15 - TRUSTED Zone: Website Promotion Search Engine Submission Optimization & Marketing Software, Ranking Software, Popup Software, Tracks Eraser Software
Make sure that all browser windows and internet links are closed, even this one!
CLICK ’FIX CHECKED’ with HijackThis.
Clean out TEMPORARY FILES procedures:
To clean your temp folder, recycle bin, etc..please download this free tool:
CCleaner CCleaner - Download
Install Options: - Don't install any Toolbars, or other programs, should it ask you!
- Just uncheck the option of installing the Yahoo toolbar.
It will put a shortcut on your Desktop.
Do not run CCleaner until requested later.
Run
CCleaner preferably in SAFE MODE (reboot tapping the F8 key after the beep).
Select the
‘Options’ BUTTON option (top LEFT),
‘Advanced’ BUTTON, and then UNCHECK the
‘Only delete files in Windows Temp Folders older than 48 hours’ (often, the latest download traffic could be the bearer of bad content – RESET back to default after this particular cleaning).
Select the
‘Cleaner’ BUTTON option (top LEFT), if not already selected. Use the
’Windows’ TAB up front by default.
- Uncheck ‘Cookies’ option (advisable)
- Optionally, Uncheck ‘Recently Typed URLs’ option (potentially still useful)
- Click the ‘Analyse’ button.
- Thereafter, click ‘Run Cleaner’ after you have reviewed what it proposes to clean.
* Please download
Malwarebytes' Anti-Malware from
HERE or
HERE
Double Click
mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, initially select "Perform Quick Scan", then click Scan.
- It may also be advisable to run the longer ”Full Scan” in addition to the above scan especially if issues remain.
- The scan may take some time to finish, so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked , and click Remove Selected.
- When disinfection is completed , a log will open in Notepad and you may be prompted to Restart(See Extra Note).
- A run log is automatically saved by MBAM and can be viewed by clicking the Logs TAB in MBAM.
- Copy&Paste the entire report(s) in your next reply along with a fresh HijackThis log.
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.