#2: Has he checked his Spam box? Sometimes mail is misread as spam. Do these mails show up in your Sent Items?

You might try the following although it is more for your own Hotmail accounts etc.

http://www.microsoft.com/downloads/d...DisplayLang=en

You might also compare your settings with your daughters to see if there are any apparent differences.

As to #1: You say sometimes it works and other times not? If so do you notice the file type? Do certain file types download and others not?

Maybe the following:

http://office.microsoft.com/en-us/ou...859521033.aspx