There is not antivirus program present.
Please, download, and install one of these:
- Avast! free antivirus:
Download FREE antivirus software - avast! Home Edition
- Avira free antivirus:
Download Free Antivirus Products
- free PC Tools Firewall Plus:
PC Tools Firewall Plus - Free Firewall Download
- free Comodo Internet Security (firewall + AV):
Firewall and AntiVirus Free Software Download from Comodo
NOTE. During installation, Comodo will also allow you to install AV only, or firewall only, if you prefer to combine one Comodo product with some other product.
If you decide to install Avast, or Avira, make sure, Windows firewall is turned
on, or use PC Tools Firewall Plus.
If you decide to install Comodo, make sure, Windows firewall is turned
off.
IMPORTANT! Make sure, you use only ONE antivirus, and ONE firewall.
After installing, update the program,
run full scan.
When done...
Please download ComboFix from
Here or
Here to your Desktop.
**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
- Please, never rename Combofix unless instructed.
- Close any open browsers.
- Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
- Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
- Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
- Close any open browsers.
- WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
- Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
- If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
- Double click on combofix.exe & follow the prompts.
- When finished, it will produce a report for you.
- Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**