I assume Dell was responding to the Code 7 of the Dell diagnostic?

The 0x000000EA is an XP error as described above.

I don't know the Dell diagnostic but I guess they do

If you want to check your own drive look at Disk Management: Start/Run/ diskmgmt.msc

Is the drive seen as Healthy?

Also if you know the manufacturer of the drive you can run their diagnostic.

This scan will ID it under Drives: http://www.belarc.com/free_download.html

And here is a list of the major manufacturers:

http://www.tacktech.com/display.cfm?ttid=287

You can also check your dump logs:


Go to start | search (type in) .dmp
Note the location of your latest .dmp file.

Then:

1) Download and install the
Debugging Tools from Microsoft
2) Download and install this
debugwiz
3) Open the Wiz & Browse to, or paste in the path to, your latest .dmp file.
4) After the Wiz creates a Text document attach it back to this thread.