I have just spent over 2 hours at a mate's house trying to sort his computer, but I have to admit defeat. He would do it himself, but the whole crux of the matter is he can't set-up his internet connection.

I thought it would be an easy matter to just add his ISP details in the "New Connection Wizard". But no, it won't have it.

1) New Connection Wizard - NEXT {OK}
2) Connect to Internet - NEXT {OK}
3) How do you want to connect to Internet? Set up my connection manually - NEXT {OK}
4) How do you want to connect to Internet? Connect using a dial-up modem {NOT AVAILABLE}

The only option available at Step 4 is the Broadband Connection.

I tried various other ways of adding a connection and the same thing occurs. It all seems to point to the same mistake - Error 711 (Remote Access Connection Manager). I have not heard of this little blighter, and without a filename I can't even give him an uncorrupted version, if that is what's needed. I traced the origin of the RACM and it was "Stopped" but trying to turn it on again resulted in Error 5 - Access Denied.

He recently had the Sasser Worm, but that has been cleaned from his system with a Sophos patch download. He also has a message that appears after booting up that the Pager doesn't work. Is that connected to his problem?

Any help would be gratefully received.

Simesy