Is the 'system32 file' showing in Task Manager running processes (use Ctrl+Alt+Delete keys)? What is the file name?
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I downloaded the vbs file but it did nothing for me
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Please explain further - no idea what this is.
Please download, install, update and scan your system with the free (trial) version of Ewido TROJAN scanner
[Developed for Windows 2000 and XP]:
- When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
- When you run ewido for the first time, you will get a warning "Database could not be found!". Click OK. We will fix this in a moment.
- From the main ewido screen, click on update in the left menu, then click the Start update button.
- After the update finishes (the status bar at the bottom will display "Update successful"), click on the Scanner button in the left menu, then click on the Start button. This scan can take quite a while to run, so time to go get a drink and a snack....
- If ewido finds anything, it will pop up a notification. You can select "clean" and check the boxes "Perform action with all infections" and "Create encrypted backup" before clicking on OK.
- When the scan finishes, click on "Save Report". This will create a text file. Please then paste the contents of the text file to this thread.
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Note: Ewido is a free trial product for 14 days. Since Ewido is a trial version, the realtime guard and automatic update will stop functioning after 14 days. We are not installing the guard because it might interfere with the cleanup or the malware removal process. You can use Ewido as an on-demand scanner (recommended) but you will have to manually update the definition file each time you scan. If you decide to purchase Ewido, you can enable the 'Realtime Protect' and 'Automatic Update' functions by clicking on the 'Status' bar (Top left) and clicking on both items under "Your Security Status".
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REBOOT.
Please do an online scan
(scan only tool) with
Kaspersky WebScanner
[Internet Explorer required]
Go to Kaspersky website:
www.kaspersky.com/virusscanner and click on the
Kaspersky Online Scanner BUTTON/BOX.
You will be prompted to install an ActiveX component from Kaspersky, Click
Yes.
- The program will launch and then begin downloading the latest definition files:
- Once the files have been downloaded click on NEXT
- Now click on Scan Settings
- In the scan settings make sure that the following are selected:
- Scan using the following Anti-Virus database:
- Extended (if available otherwise Standard)
- Scan Options:
- Scan Archives
- Scan Mail Bases
- Click OK
- Now under select a target to scan:
- This program will start and scan your system.
- The scan will take a while so be patient and let it run.
- Once the scan is complete it will display if your system has been infected.
- Now click on the Save as Text button:
- Save the file to your desktop.
- Copy and paste that information in your next post.