Computer reboot cycle won't start computer

andria · #1 (**permalink**) 24-08-2005, 05:15 PM

I'm not very computer savvy so I'll probably explain this like a moron, but here goes...I had just finished installing some windows updates on the website like I have been instructed to do from our IS guys. Incidentally I had also installed a new program, but since this didn't happened to any of the others in the office I don't think this had anything to do with it. Anyway, when I restarted my computer after the update install it would get to the Windows screen and then just shut down and start to reboot again. I tried going into safe mode and debugging but the same thing happened, rebooting over and over in a non-stop cycle. I would have gotten our computer tech to help but he's out of town until next week and I'm having to borrow a co-works computer. Can you help me? If so please keep in mind I'm a self-proclaimed computer idiot so I need everything in basic terms. THANKS!!!!!

jephree · #2 (**permalink**) 25-08-2005, 02:08 AM

What is the Operating System?

andria · #3 (**permalink**) 25-08-2005, 02:20 PM

Windows 2000 Professional...is that what you mean?

jephree · #4 (**permalink**) 26-08-2005, 01:40 AM

Try this:

http://securityresponse.symantec.com...oval.tool.html

If that doesn't solve the issue try this:

Go to start | search (type in) .dmp
Note the location of your latest .dmp file.

Then:

1) Download and install the
Debugging Tools from Microsoft
2) Download and install this
debugwiz
3) Open the Wiz & Browse to, or paste in the path to, your latest .dmp file.
4) After the Wiz creates a Text document attach it back to this thread.