Problem using OUTLOOK

castro · #1 (**permalink**) 04-12-2004, 05:47 PM

I have a problem using OUTLOOK.
All works fine, I can send and receive but if I try to send by using the reply function ,I get an error message asking me to check the email address I am sending to.
If I use OUTLOOK EXPRESS the reply function works ok.
Any ideas please

spud · #2 (**permalink**) 05-12-2004, 11:19 AM

welcome to d-a-l online computer help could you please tel me the exact wording of the error message please so i can see what is going on or even better could you please take a screen print and paste it on to this thread thanks for your cooperation

i can then take a look at it thanks

DJNafey · #3 (**permalink**) 05-12-2004, 02:12 PM

Could you also advise us whether this problem only occurs when replying to one person or whether it happens whenever you try to reply to anyone? Thanks.

castro · #4 (**permalink**) 05-12-2004, 07:17 PM

Hi. The message below is what I get.

Task ‘VirginiaBT – Sending and Receiving’ reported error (0x800CCC78): ‘Unable to send the message. Please verify the e-mail address in your account properties. The server responded: ? 0 authentication required – for help go to http://help.yahoo.com/help/us/mail/pop/pop-11.html’

The problem only happens in Outlook and happens whenever I try to send an email to anyone by using the reply button. The "include message in reply box" can be ticked or not ticked with the same effect.

spud · #5 (**permalink**) 05-12-2004, 07:32 PM

try this link from microsoft
http://support.microsoft.com/default...b;en-us;296161

castro · #6 (**permalink**) 06-12-2004, 07:28 AM

Hi. The page you directed me to suggests that the SMTP server that I use for outgoing mail is incorrect. I use the SMTP server supplied by my ISP which I know works as I can send emails using the normal "create mail" button.

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