When closing word I get a message box with "the file normal.dot already exists. Do you want to replace the existing file - yes no cancel".
I select NO, and get another message box "Changes have been made that affect the global template, normal.dot. Do you want to save these changes - yes no cancel"
I select NO.
Usually its not virus related, you could run a scan to make sure. You will find normal dot in C:\Documents and Settings\yourusername\Application Data\Microsoft\Templates. Delete it and then reboot your computer. Word will make a new one and the problem should disappear.
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