NAVCE.MSI missing for Norton Antivirus uninstall/install

MattLax · #1 (**permalink**) 22-01-2006, 10:27 PM

First and foremost, I am running Windows XP.

I am trying to uninstall my Norton Antivirus Corporate Edition and I receive this message

"The feature that you are trying to use is a network resource that is unavailiable.

Click OK to try again, or enter an alternate path to a folder containing the installation package 'NAVCE.MSI' in the box below"

I've searched my computer and the file is not found so I click cancel and I receive and error window

"Error 25002. There as an error finding the NavInst Extension DLL."

I need to uninstall this non working version of Norton Antivirus Corporate Edition in order to install a working version so that I am able to logon to my College Network(no internet =/). I receive the same errors when I attempt to reinstall the program.

spud · #2 (**permalink**) 22-01-2006, 10:32 PM

hi there welcome to dal the online computer help forum

please have a look at this as it should sort it out for you

if you need further help please get back to the forum

spud · #3 (**permalink**) 22-01-2006, 10:36 PM

and have a look here for issues with "NAVCE.MSI"

hope this all so helps

MattLax · #4 (**permalink**) 23-01-2006, 12:01 AM

I went through the process of manually deleting Norton twice and it is still the same problem as before.

I also tried to find the nace.msi file which I found in the installation exe but instead of asking for it now I just go straight to the 25002 error message.

MattLax · #5 (**permalink**) 23-01-2006, 09:55 PM

I have recently tried to use this
http://service1.symantec.com/SUPPORT...sch_nam&seg=hm

to remove the Norton but there is a slight problem, my error is Navinst and not Navinsnt but I tried it anyways without any progress.

Any other tips?