Threats that Norton won't Fix (Resolved)

Stevibell · #1 (**permalink**) 24-09-2004, 03:04 AM

I'm getting excited about having a clean computer... tonight I ran Ad-Aware and Spybot and got a clean bill of health. But as I continue to run Norton AV, there are several threats that they list, but they can't delete. I went into safe mode and took a look at all of these, but I don't want to delete them without your OK. If I delete the files, is that enough, or do I need to make changes to the registry?

C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5.CX6J0D2V\addit[1].exe
C:\Documents and Settings\Owner\My Documents\My Received Files\Backup-20040919...
C:\Documents and Settings\Owner\My Documents\My Received Files\Backup-20040922...
C:\Documents and Settings\Owner\My Documents\My Received Files\Backup-20040923...
C:\May17loader.exe
C:\Program Files\Cxtpls\uninstaller.exe
C:\Program Files\SEP\Sep.dll

Why is it that Norton is able to take care of certain threats, and others it can't delete?

Thanks a lot! I really appreciate all the time you put into this.

owen · #2 (**permalink**) 24-09-2004, 09:13 AM

You need to Boot into Safe Mode and delete:

C:\Program Files\Cxtpls
C:\Program Files\SEP
C:\May17loader.exe

You can delete anything you want in My Received Files, they are obviously infected files that have been sent via MSN Messenger.

Then go to Start> Run and type cleanmgr

Put a checkmark next to:
Temporary Internet Files
Recycle Bin
Temporary Files

Click Ok.

Reboot and it should be solved

Stevibell · #3 (**permalink**) 24-09-2004, 02:13 PM

Done. Thanks; things are looking really great! I found a ton of cached JPEGs and deleted them, got rid of some other junk, and my computer is really cooking right now. My husband moved our airport too, and I'm getting a great signal... life is good!

owen · #4 (**permalink**) 24-09-2004, 02:35 PM

Brilliant. I'll mark this thread as Resolved soon.

Stevibell · #5 (**permalink**) 24-09-2004, 04:57 PM

Yep. Thanks again for everything! You're a hero!

owen · #6 (**permalink**) 25-09-2004, 03:32 PM

This thread has been Resolved and has been locked to prevent other users hijacking the thread and to help others know which threads have been Resolved and which are still being worked on.

If you started this thread and the problem returns or the case has not been properly Resolved, please send a Private Message to an Administrator or a Moderator of this forum to have the thread opened again. If you have a different problem, please start a new thread.