help!! pc windows keep freezing (RESOLVED)

dcdd1 · #1 (**permalink**) 27-10-2005, 12:18 AM

pleas check this log

Logfile of HijackThis v1.99.1
Scan saved at 20:44:14, on 26/10/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\WINDOWS\system32\ZoneLabs\isafe.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\ZONELA~1\ZONEAL~1\MAILFR~1\mantispm.ex e
C:\Program Files\AOL 9.0\waol.exe
C:\Program Files\Common Files\AOL\aoltpspd.exe
C:\Program Files\AOL 9.0\shellmon.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} - http://messenger.zone.msn.com/binar...kr.cab31267.cab
O16 - DPF: {0D6709DD-4ED8-40CA-B459-2757AEEF7BEE} - http://download.gigabyte.com.tw/object/Dldrv.ocx
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} - http://messenger.zone.msn.com/binar...nt.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage) - http://go.microsoft.com/fwlink/?Lin...204&clcid=0x409
O16 - DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} - https://signup.msn.com/pages/MsnInstC.cab
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aolsvc.aol.co.uk/compu...kup/qdiagcc.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} - http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...b?1118661856937
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microso...b?1119345270859
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} - http://a840.g.akamai.net/7/840/537/...all/xscan53.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} - http://messenger.zone.msn.com/binar...nt.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} - http://messenger.msn.com/download/M...pDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - http://messenger.zone.msn.com/binar...ro.cab32846.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab31267.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} - http://chat.msn.com/controls/msnchat45.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{13B9F683-1237-4D07-880F-6241085E4991}: NameServer = 205.188.146.145
O18 - Protocol: bt2 - {1730B77B-F429-498F-9B15-4514D83C8294} - (no file)
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O18 - Filter: application/x-bt2 - {6E1DDCE8-76BC-4390-9488-806E8FB1AD77} - (no file)
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe (file missing)
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - C:\WINDOWS\system32\ZoneLabs\isafe.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Neal · #2 (**permalink**) 27-10-2005, 01:09 AM

Welcome to DAL,

Not seeing much in your log.

Why don't you do a Ewido scan and post the log it makes.

Also:

Internet Explorer required
Run this online virus scanners (Panda Activescan) following these instructions below:
http://www.pandasoftware.com/product..._principal.htm

Also post the Panda scan log also please.

Also if you are not running a good free anti-virus program here is a good one:

AVG

dcdd1 · #3 (**permalink**) 27-10-2005, 01:39 AM

thankyou only all scans came back virus free....but still freezing after a while??

Neal · #4 (**permalink**) 27-10-2005, 04:25 AM

Welcome back,

This may not be a virus related issue but we will soon find out. Download these tools to help see hidden files on your computer.

Download WinPFind .zip
- Extract it to your C:\ folder. This will create a folder called WinPFind in the C:\ folder.

Reboot your computer into Safe Mode.

Open the C:\WinPFind folder and double-click on WinPFind.exe.
- Click on the Start Scan button and wait for it to finish.

This program will scan large amounts of files on your computer for known patterns so please be patient while it works. When it is done, the results of the scan will be displayed and it will create a log file at C:\WinPFind\WinPFind.txt. Pleased copy that log to your next reply.

* Download finditnt2000xp.zip
* Unzip the contents of finditnt2000xp.zip to a convenient location.
* Navigate to the Find It NT-2K-XP folder and double-click on find.bat.
* A command prompt will open and it will search your computer for malicious files.
* Once it has finished a Notepad window will pop up with output.txt.
* Copy the entire contents of output.txt into your next post.
* DON'T delete/modify any files yet

Post both those logs and a new HJT log please.

dcdd1 · #5 (**permalink**) 28-10-2005, 12:18 AM

hi i tried to do what you posted without success

........no logs and i waited for ages i must be doing something wrong help !!

Neal · #6 (**permalink**) 28-10-2005, 02:46 AM

Hi,

Did the tools even run?

Did you unzip/extract all files?

C:\WinPFind----log for this is inside the winpfind folder as winpfind.txt i believe on your C\

Did you download finditnt2000xp to your desktop? That is where it needs to be really

dcdd1 · #7 (**permalink**) 28-10-2005, 07:21 PM

hi, i done excactly what you said in safeboot run scan .......copied and tried to paste winpfind.txt,only problem was its size is 24.684......got a message from dal on here saying it was too big to post....what now ?

Neal · #8 (**permalink**) 28-10-2005, 08:35 PM

Try posting as an attachment or use two posts to get it all. Thanks.

dcdd1 · #9 (**permalink**) 28-10-2005, 08:42 PM

ok here is file thanks

Neal · #10 (**permalink**) 28-10-2005, 09:53 PM

Hi and thanks for the log.

I found some files that are suspicious to me so I need you to submit these files one at a time to a single file scanner to check on their status/bad or good.

I need you to submit file(s) to see if it(they) are infected or legit:--http://virusscan.jotti.org/

Files:

1. C:\WINDOWS\SYSTEM32\locate.com

2. C:\WINDOWS\SYSTEM32\qtalt.ax

3. C:\WINDOWS\SYSTEM32\rmalt.ax

4. C:\WINDOWS\system32\5D5C54E3EE.sys

5. C:\WINDOWS\system32\vsconfig.xml

Copy/Paste the results for me please for each file back here for me to take a look at please.

Did you do an Ewido scan also?