MModem driver cannot be installed.

ngake · #1 (**permalink**) 05-01-2006, 11:01 PM

This is possibly a virus problem as well as a modem driver problem. I use dial-up and my system is Windows XP on a Compaq S4020WM.

I can't get on the internet because the system can no longer find my modem. The internal Compaq Support file diagnosed the problem as a missing modem driver and advised to re-install it from the already self-contained one. The attempts always fail-- without explanation being given.

So I can't re-install the modem driver either because a) I need an updated modem driver or b) a virus is preventing the re-installation of my current one (I think). If (a), then I need a modem driver for CompaQ S4020WM that I can first download to CD on another computer and then install on the stricken computer. If (b), then I need an anti-virus program that can first be downloaded to CD and installed.. Any fix that can only be downloade directly to the stricken computer won't help because that machine can't access the internet in the first place.

So can I download AVG 7.1.371 or Avast 4.6.744 or Hijack this to CD? And d'you know of a site where I can find a suitable modem driver?

Thanks in advance for your help.

Neal · #2 (**permalink**) 06-01-2006, 08:25 PM

Don't know about a modem driver, the XP help section or what ever your machine is they might be able to help you out there.

You can burn hijackthis to CD and bring it to your computer. You can burn the STINGER to CD and probably AVG, if you have an uninfected computer to download to.

Download the new version of hijackthis here:
http://www.thatcomputerguy.us/downloads-cat4.html
or here:
http://majorgeeks.com/download3155.html

Get the stinger here:
http://vil.nai.com/vil/stinger/

Links for Avast or AVG at the very top of this page or in my signature. Good luck