Trojan.Startpage - HJT-Logfile(RESOLVED)

I've got a virus called Trojan.StartPage in C:\WINDOWS\windows.dat
My AntiVirus-program is Norton Antivirus 2005, but it didn't manage to quarantine or delete the infected file. I have used SpyBot S&D and Ad-Aware SE, but nothing removes it.. So here is my HJT-Logfile:

Thanks for any help!


Logfile of HijackThis v1.99.1
Scan saved at 21:19:50, on 11.01.2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Programfiler\Fellesfiler\Symantec Shared\ccSetMgr.exe
C:\Programfiler\Fellesfiler\Microsoft Shared\VS7Debug\mdm.exe
C:\Programfiler\Norton AntiVirus\navapsvc.exe
C:\Programfiler\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Programfiler\Fellesfiler\Symantec Shared\SNDSrvc.exe
C:\Programfiler\Fellesfiler\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Programfiler\Fellesfiler\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Programfiler\Fellesfiler\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\devldr32.exe
C:\Programfiler\Fellesfiler\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Solfrid Lisbeth\Skrivebord\hijackthis.exe
C:\Programfiler\Messenger\msmsgs.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koblinger
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programfiler\Java\jre1.5.0_02\bin\npjpi150_02.d ll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programfiler\Java\jre1.5.0_02\bin\npjpi150_02.d ll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programfiler\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programfiler\Messenger\msmsgs.exe
O16 - DPF: {10003000-1000-0000-1000-000000000000} - ms-its:mhtml:file://C:\foo.mht!http://dl.ad-ware.cc/mU7XOcCTy7LxDhG...::/on-line.exe
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O19 - User stylesheet: C:\WINDOWS\windows.dat
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Programfiler\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Programfiler\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Programfiler\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Programfiler\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FELLES~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\CCPD-LC\symlcsvc.exe

Welcome to DAL,


Download CCleaner from here:
http://www.majorgeeks.com/download4191.html
or here:
http://www.filehippo.com/download_ccleaner.html

don't run the tool just yet please.
Install it. The windows tab should be opened in the upper left of the program. Click analyze and then click run cleaner. Just use the windows tab that is up front by default.

1.Uncheck "Cookies" under "Internet Explorer".

2.If you are running Firefox: ,then click on the "Applications" tab and uncheck "Cookies" under "Firefox".


Make sure you can see hidden files/folders
In Windows XP
Click Start.
Open My Computer.
Select the Tools menu and click Folder Options.
Select the View Tab.
Under the Hidden files and folders heading select Show hidden files and folders.
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm.
Click OK.
After you're cleaned, please "rehide" them again.


Download Clean.bat to your desktop(Save page as or Save as): for later use to clean out your TEMPORARY and PREFETCH files.
http://www.thatcomputerguy.us/downloads/clean.bat


Run this following tool from safe mode and safe mode will be explained below.


Please download, install, and update the NEW free version of Ewido trojan scanner:
[*]When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
[*]When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.
[*]From the main ewido screen, click on update in the left menu, then click the Start update button.
[*]After the update finishes (the status bar at the bottom will display "Update successful")
[*]Click on the Scanner button in the left menu, then click on Complete System Scan. This scan can take quite a while to run.
[*]If ewido finds anything, it will pop up a notification. We have been finding some cases of false positives with the new version of Ewido, so we need to step through the fixes one-by-one. If Ewido finds something that you KNOW is legitimate (for example, parts of AVG Antivirus, pcAnywhere and the game "Risk" have been flagged), select "none" as the action. DO NOT check "Perform action with all infections". If you are unsure of an entry, select "none" for the time being. I'll see that in the log you will post later and let you know if ewido needs to be run again.
[*]When the scan finishes, click on "Save Report". This will create a text file. Make sure you know where to find this file again.


Scan instructions and sequence


Now reboot into safe mode by tapping your F8 key upon restart and safe mode screen appears, select safe mode and press enter.


1. Now run CCleaner useing the windows tab only/click run cleaner

2. Now run that clean batch file you created earlier, type in 'Y' a couple of times and press enter at the prompts.

3. Now run Ewido Trojan scanner and when done with that scan "save report".

4. Reboot normal mode and post the Ewido log and a new hijackthis log please.

__________________
Stalking and killing Spyware

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MALWARE: READ FIRST Procedures:
|_ SpyBot V1.5 _|_ HijackThis Log __V2.0.2 _|



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Thank you so much for helping me!

I did a mistake and ran the Ewido Trojan Scanner in Normal mode.. here is the log from that:

---------------------------------------------------------
ewido anti-malware - Scan report
---------------------------------------------------------

+ Created on: 20:43:04, 12.01.2006
+ Report-Checksum: FE99D9D

+ Scan result:

HKLM\SOFTWARE\Classes\CLSID\{205FF73B-CA67-11D5-99DD-444553540006} -> Spyware.CnsMin : Cleaned with backup
HKLM\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{10003000-1000-0000-1000-000000000000} -> Spyware.Axexx : Cleaned with backup
C:\Documents and Settings\Lars Magnus\Lokale innstillinger\Temporary Internet Files\Content.IE5\GHIJKLMN\ysb_prompt[1].htm -> Downloader.IstBar.j : Cleaned with backup
C:\Documents and Settings\Line\Cookies\line@burstnet[2].txt -> Spyware.Cookie.Burstnet : Cleaned with backup
C:\Documents and Settings\Line\Cookies\line@ivwbox[1].txt -> Spyware.Cookie.Ivwbox : Cleaned with backup
C:\Documents and Settings\Solfrid Lisbeth\Cookies\solfrid lisbeth@advertising[1].txt -> Spyware.Cookie.Advertising : Cleaned with backup
C:\Documents and Settings\Solfrid Lisbeth\Cookies\solfrid lisbeth@atdmt[1].txt -> Spyware.Cookie.Atdmt : Cleaned with backup
C:\Documents and Settings\Solfrid Lisbeth\Cookies\solfrid lisbeth@doubleclick[1].txt -> Spyware.Cookie.Doubleclick : Cleaned with backup


::Report End





Here is the HiJackThis-Log after all the cleaning:

Logfile of HijackThis v1.99.1
Scan saved at 21:35:36, on 12.01.2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Programfiler\Fellesfiler\Symantec Shared\ccSetMgr.exe
C:\Programfiler\ewido anti-malware\ewidoctrl.exe
C:\WINDOWS\system32\devldr32.exe
C:\Programfiler\Fellesfiler\Microsoft Shared\VS7Debug\mdm.exe
C:\Programfiler\Norton AntiVirus\navapsvc.exe
C:\Programfiler\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Programfiler\Fellesfiler\Symantec Shared\SNDSrvc.exe
C:\Programfiler\Fellesfiler\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Programfiler\Fellesfiler\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Programfiler\Fellesfiler\Symantec Shared\ccEvtMgr.exe
C:\Documents and Settings\Solfrid Lisbeth\Skrivebord\hijackthis.exe
C:\WINDOWS\system32\wuauclt.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koblinger
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programfiler\Java\jre1.5.0_02\bin\npjpi150_02.d ll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programfiler\Java\jre1.5.0_02\bin\npjpi150_02.d ll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programfiler\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programfiler\Messenger\msmsgs.exe
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Programfiler\ewido anti-malware\ewidoctrl.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Programfiler\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Programfiler\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Programfiler\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Programfiler\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FELLES~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\CCPD-LC\symlcsvc.exe



And here is the log from the Ewido-scanning in Safe mode:

---------------------------------------------------------
ewido anti-malware - Scan report
---------------------------------------------------------

+ Created on: 21:33:05, 12.01.2006
+ Report-Checksum: 24489DE5

+ Scan result:

C:\WINDOWS\system32\drivers\systemsvr.sys -> Spyware.Hijacker.Generic : Cleaned with backup


::Report End

How is your computer running now?

__________________
Stalking and killing Spyware

Have we helped you? Please consider a donation to help keep D-A-L free. Click on donate below



MALWARE: READ FIRST Procedures:
|_ SpyBot V1.5 _|_ HijackThis Log __V2.0.2 _|



ASAP: promoting a high standard and quality of security support no matter where you seek help.

Actually it's not my computer, I was helping my friend's mother. But when I posted the logs it worked fine, no Norton-warnings or anything.. I'll check with her if everything is ok later..

Thank you so much for helping me! I'm impressed of what you know

Let me know please.

__________________
Stalking and killing Spyware

Have we helped you? Please consider a donation to help keep D-A-L free. Click on donate below



MALWARE: READ FIRST Procedures:
|_ SpyBot V1.5 _|_ HijackThis Log __V2.0.2 _|



ASAP: promoting a high standard and quality of security support no matter where you seek help.

Can you see of the logs that there is something wrong? Or are you just curious if it works?

If all is well i will have some programs for you that are free that will make the said computer much safer while on the Internet.

__________________
Stalking and killing Spyware

Have we helped you? Please consider a donation to help keep D-A-L free. Click on donate below



MALWARE: READ FIRST Procedures:
|_ SpyBot V1.5 _|_ HijackThis Log __V2.0.2 _|



ASAP: promoting a high standard and quality of security support no matter where you seek help.

Hello

Everything is working fine on the computer now, thanks.

All looks good.


If you are no longer having any more trouble here is some preventative measures for you.

Here are some preventive measures you can take to keep your computer from getting infected again. also keep all these and Ad-awareSE and SpybotS&D updated.

http://forums.thatcomputerguy.us/ind...showtopic=1190

Flush your restore points in ME and XP, by turning System Restore off and then back on.
This will create a fresh restore point.

Explained here:
Windows XP: service1.symantec.com/SUPPORT/tsgen...src=sec_doc_nam

Microsoft ME:

http://service1.symantec.com/SUPPORT...rc=sec_doc_nam


RegProtect

This small registry protection tool will save you hours of heartache by notifying you when some program good or bad is trying to access your registry.

You have the option of allowing(good) items or blocking(bad)items.

http://www.diamondcs.com.au/index.php?page=regprot


To reduce the re-infection potential for malware and protect yourself against spyware, here are a few helpful suggestions:

1. Keep Windows and Internet Explorer current with the latest critical security updates from Microsoft. This will patch many of the security holes through which attackers can gain access to your computer. You CANNOT complete this update using an alternate browser.
http://v5.windowsupdate.microsoft.co....aspx?ln=en-us

http://www.microsoft.com/windows/ie/default.asp


2. Run your antivirus software regularly, and to keep its definitions up-to-date. If you are thinking about switching, there are a some good free Antivirus programs that are decent, including AVG and Avast!.
AVG: http://free.grisoft.com/doc/1

Avast: http://www.avast.com/eng/avast_4_home.html


3. In addtion to using Ad-aware consider using another free malware scanning/removal program:
MS Antispyware beta: http://www.microsoft.com/athome/secu...e/default.mspx


4. Consider using a free firewall if you are not already using one. Some good free ones are:
Kerio
http://www.sunbelt-software.com/Kerio.cfm

OutPost Personal Firewall:
Outpost



5. Consider using an alternate free browser for general web surfing but you must use IE for windows update.
Mozilla Firefox: www.mozilla.org/products/firefox/


6. Consider increasing your browser security by using these programs:
SpywareGuard will protect your homepage from being hijacked: http://www.javacoolsoftware.com/spywareguard.html
SpywareBlaster will increase browser protection by blocking Thousands of known malware sites by adding them to IE's restricted sites zone. Download it here:

http://www.javacoolsoftware.com/spywareblaster.html


If you use SpywareBlaster, you can also use a customblocklist to add even more entries into IE restricted sites zone. Go to this site for the current list and how to use instructions: http://customblockinglist.cjb.net/


IE-SPYAD is similar in that it adds thousands more known malware sites to IE's restricted zone. Download it here:
https://netfiles.uiuc.edu/ehowes/www/resource.htm


*Remember just like your primary anti-virus software, it is important to keep all of these programs up-to-date and use them on a regular basis. It's Free

__________________
Stalking and killing Spyware

Have we helped you? Please consider a donation to help keep D-A-L free. Click on donate below



MALWARE: READ FIRST Procedures:
|_ SpyBot V1.5 _|_ HijackThis Log __V2.0.2 _|



ASAP: promoting a high standard and quality of security support no matter where you seek help.