Major problem!

b_cantu · #1 (**permalink**) 05-05-2006, 04:56 PM

I get home and my sister was using the computer and then she complains to me that the mouse was freezing so she turns it off and then later on when I go use it I get the following message:
Windows could not start because the following file is missing or corupt
:\WINDOWS\SYSTEM32\CONFIG\SYSTEM

You can attempt to repair this file by starting Windows Setup using the
origional Setup CD-ROM. Select "r" at the first screen to start repair.

Nothing opens. Please tell me that this can be fixed. I tried reinstalling Windows, but it didnt work. I can get into the safe mode menu but once I check safe mode or last known good configuration it goes directly to the message. Should I just send it to get fixed by a professional or is it hopeless.

Neal · #2 (**permalink**) 05-05-2006, 10:01 PM

Hi, well it doesn't sound to good but will have a go and see what we can do for you.

Try burning to CD from a different computer if you have to.

First Step:

You may want to print out these instructions for reference, since you will have to restart your computer during the fix.

Please download AproposFix from here:
http://swandog46.geekstogo.com/aproposfix.exe

Save it to your desktop but do NOT run it yet.

Then please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.

Once in Safe Mode, please double-click aproposfix.exe and unzip it to the desktop. Open the aproposfix folder on your desktop and run RunThis.bat. Follow the prompts.

When the tool is finished, please reboot back into normal mode, and post a new HijackThis log, along with the entire contents of the log.txt file in the aproposfix folder.

Second Step:

Go to the link below and scroll down and find the link for hijackthis and install and post a hijackthis log and Aproposfix log. Thanks.

Read This First - IMPORTANT Instructions

b_cantu · #3 (**permalink**) 06-05-2006, 12:06 AM

I copied AproposFix to a floppy from another computer but it is no use. As soon as I turn on the computer the screen starts off as it normally would with the Dell logo and the loading bar and after that the black screen with the message appears. Going through safe mode is of no use either, I press the SAFE MODE option and then enter, once the next screen comes out i click the operating system and that goes to the next screen where it starts with another list of things (not sure what this is called) and then it stops at

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system 32\config\system.log and then the dreadful message appears again.

I'm not sure if all this info is of much use to you but I don't want to leave something out that could be helpful in resolving this pain of a problem.

signed why me again!

Neal · #4 (**permalink**) 06-05-2006, 12:17 AM

If I was you I would take it to a local shop. From the research I've done on that it needs to be worked on with somebody looking at the computer.

Good luck.

b_cantu · #5 (**permalink**) 06-05-2006, 01:30 AM

I was afraid of that. Thanks for trying.

-brandi

b_cantu · #6 (**permalink**) 13-05-2006, 06:41 AM

ok well I did a repair install and and that worked only problem now is I can not connect to the internet with that computer. DAL moderator Jephree is helping me on that on the Internet Explorer help forum. Could someone check my HJT log, maybe there is something that I can clean up to help me fix my internet connection problem and of course other problems I dont know about.

Logfile of HijackThis v1.99.1
Scan saved at 12:30:18 AM, on 5/13/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ewido\security suite\SecuritySuite.exe
C:\Documents and Settings\Brandi\My Documents\hijackthis\hijackthis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/...ch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/.../www.yahoo.com
R3 - Default URLSearchHook is missing
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Lexmark X74-X75] "C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe"
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [CreateCD50] "C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe" -r
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [Unshare] C:\Program Files\safe-share\SafeShare.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [EPSON Stylus Photo R340 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIA JA.EXE /P30 "EPSON Stylus Photo R340 Series" /O6 "USB003" /M "Stylus Photo R340"
O4 - HKLM\..\Run: [ABBYY Community Agent] C:\Program Files\ABBYY FineReader 5.0 Sprint\CAgent.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - https://scan.safety.live.com/resourc...scbase7617.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1137885382375
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10...o.cab34246.cab
O16 - DPF: {CC32D4D8-2A0B-4CEB-B105-C9B968379105} (CGameManagerCtrl Object) - http://www.disney.go.com/games/downl...ameManager.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/def...ploader_v6.cab
O16 - DPF: {E856B973-45FD-4559-8F82-EAB539144667} (Dell PC Checkup Installer Control) - http://pccheckup.dellfix.com/rel/35/...l/gtdownde.cab
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe (file missing)

Neal · #7 (**permalink**) 13-05-2006, 06:53 PM

Hi,

Log is clean.

Might try this if nothing else works:

1.) Download WinSockFix. (by: Option^Explicit)
2.) UnZip WinsockFix.zip (Pay close attention to where the file is extracted to.)
3.) Run WinsockFix.exe.
4.) Click the Fix button.

Good luck.

b_cantu · #8 (**permalink**) 15-05-2006, 08:03 PM

thanks neal for the suggestion, but that didn't work either.

Neal · #9 (**permalink**) 15-05-2006, 10:53 PM

Maybe jephree can get you back up and runing again.