Unable to Download

Whenever I try to download the 'Desktop' appears on the screen. I have tried to 'System Restore' but again am unable to do so. The difficulty appears to effecting other programs and also with my emails. I have recently installed CCleaner and changed my router (Voyager210). I have 'Registery Booster' and Registery Mechanic'.I suspect Registery problems. Any help would be appreciated. With thanks.

Do you get a window or an icon or what? Provide more specifics, please.


Please advise if you have attempted to make changes in the registry. How well do you know the registry?



Please complete the following READ FIRST Procedures, if you haven't already done so:
Read This First - IMPORTANT Instructions

__________________
Vincent P

MALWARE: READ FIRST Procedures:
|_ SpyBot V1.5 _|_ HijackThis LOG __V2.0.2 _|

__
ASAP: promoting a high standard and quality of security support no matter where you seek help.

I get the Desktop window with all the icons. No I have not knowingly made changes to the registry as I am not familiar with it. Thanks for your help. Regards, Tony

Please complete the following READ FIRST Procedures, if you haven't already done so. I definitely need a HijackThis log to proceed:

Read This First - IMPORTANT Instructions

__________________
Vincent P

MALWARE: READ FIRST Procedures:
|_ SpyBot V1.5 _|_ HijackThis LOG __V2.0.2 _|

__
ASAP: promoting a high standard and quality of security support no matter where you seek help.