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it said i have 15 viruses and a trojan? but didnt fix it. IS there any way i can get rid of this?
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The number of
unfixable items is quite surprising (you did check off the items to fix, right?) - were they any error messages displayed? Some running processes may be difficult to remove unless the processes are first ended (CRLT+ALT+Delete - in Task Manager) or some items may be protected by other running processes (possibly in TEMP files). Running AVG in SAFE MODE (reboot tapping F8 key) may yield better results.
There may be interference issues being caused by TEMPORARY files:
Clean out TEMPORARY FILES:
To clean your temp folder, recycle bin, etc..please download this free tool:
CCleaner http://www.ccleaner.com/downloadbuilds.asp
Install Options: - Don't install any Toolbars, or other programs, should it ask you!
- Just uncheck the option of installing the Yahoo toolbar.
It will put a shortcut on your Desktop.
Select the
‘Cleaner’ BUTTON option (top LEFT), if not already selected. Use the
’Windows’ TAB up front by default.
- Uncheck ‘Cookies’ option (advisable)
- Optionally, Uncheck ‘Recently Typed URLs’ option (potentially still useful)
- Click the ‘Analyse’ button.
- Thereafter, click ‘Run Cleaner’ after you have reviewed what it proposes to clean.
Run the procedures found here and post a HijackThis LOG:
Read This First - IMPORTANT Instructions