Many thanks for your help here, sorry for the late reply, I've been away for a few days.
After I contacted you I updated my spybot software and ran the program and this seem to fix quite a lot. Since then I now see that I have the smitfraud-c virus that spybot can't move.
I followed your instructions and the new SDfix and hijackthis log is below.
I'm sorry but I don't know how to move the hijack file, all my files appear under the desktop?
SDFix: Version 1.46
****************
13/12/2006 - 13:00:06.39
Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix
Stage One - Safe Mode
Checking For Trojan Services...
Service Name:
File Path:
Starting Registry Repairs...
Killing PID 152 'smss.exe'
Killing PID 228 'winlogon.exe'
Restoring Default Hosts File...
Stage One Complete
Rebooting...
Stage Two - Normal Mode
Checking For Malware:
--------------------
C:\DOCUME~1\Richard\LOCALS~1\Temp\setup_wm.exe
C:\WINDOWS\system32\dlh9jkd1q8.exe
C:\WINDOWS\system32\rpcc.dll
C:\WINDOWS\system32\TFTP2132
Backing Up and Removing any Files Found...
Final Check:
Services:
---------
Authorized Applications Key Export:
Files:
------
Backups Folder: - C:\SDFix\backups\backups.zip
Checking for files with Hidden Attributes:
C:\System Volume Information\_restore{7442D121-FAA6-4474-870B-07BBD1BE6505}\RP503\A0060990.dll
C:\WINDOWS\system32\win_16e.exe
C:\WINDOWS\system32\cdplayer.exe.manifest
C:\WINDOWS\system32\logonui.exe.manifest
C:\IO.SYS
C:\MSDOS.SYS
C:\hiberfil.sys
C:\pagefile.sys
C:\Documents and Settings\Richard\My Documents\a RW\~WRL2057.tmp
C:\Documents and Settings\Richard\My Documents\a RW\Tesco\~WRL0988.tmp
C:\Documents and Settings\Richard\My Documents\a RW\Tesco\~WRL2393.tmp
C:\Documents and Settings\Richard\My Documents\a RW\Tesco\~WRL4070.tmp
C:\Documents and Settings\Richard\My Documents\a RW\Spain\~WRL4009.tmp
C:\Documents and Settings\Richard\My Documents\a RW\Sales Meetings\~WRL1859.tmp
C:\Documents and Settings\Richard\My Documents\a RW\Mark & Advert\~WRL3520.tmp
C:\Documents and Settings\Richard\My Documents\a RW\Mark & Advert\~WRL3746.tmp
C:\Documents and Settings\Richard\My Documents\a RW\Export\~WRL2760.tmp
C:\Documents and Settings\Richard\My Documents\a RW\Export\Sweden\~WRL2554.tmp
C:\Documents and Settings\Richard\My Documents\My Documents\a RW\~WRL2057.tmp
C:\Documents and Settings\Richard\My Documents\My Documents\a RW\Tesco\~WRL0988.tmp
C:\Documents and Settings\Richard\My Documents\My Documents\a RW\Tesco\~WRL2393.tmp
C:\Documents and Settings\Richard\My Documents\My Documents\a RW\Tesco\~WRL4070.tmp
C:\Documents and Settings\Richard\My Documents\My Documents\a RW\Spain\~WRL4009.tmp
C:\Documents and Settings\Richard\My Documents\My Documents\a RW\Sales Meetings\~WRL1859.tmp
C:\Documents and Settings\Richard\My Documents\My Documents\a RW\Mark & Advert\~WRL3520.tmp
C:\Documents and Settings\Richard\My Documents\My Documents\a RW\Mark & Advert\~WRL3746.tmp
C:\Documents and Settings\Richard\My Documents\My Documents\a RW\Export\~WRL2760.tmp
C:\Documents and Settings\Richard\My Documents\My Documents\a RW\Export\Sweden\~WRL2554.tmp
C:\Backup Folder\My Documents(pc)\a RW\~WRL2057.tmp
C:\Backup Folder\My Documents(pc)\a RW\Sales Meetings\~WRL1859.tmp
C:\Backup Folder\My Documents(pc)\a RW\Spain\~WRL4009.tmp
C:\Backup Folder\My Documents(pc)\a RW\Mark & Advert\~WRL3746.tmp
C:\Backup Folder\My Documents(pc)\a RW\Mark & Advert\~WRL3520.tmp
C:\Backup Folder\My Documents(pc)\a RW\Export\~WRL2760.tmp
C:\Backup Folder\My Documents(pc)\a RW\Export\Sweden\~WRL2554.tmp
C:\Backup Folder\My Documents(pc)\a RW\Tesco\~WRL0988.tmp
C:\Backup Folder\My Documents(pc)\a RW\Tesco\~WRL4070.tmp
C:\Backup Folder\My Documents(pc)\a RW\Tesco\~WRL2393.tmp
C:\Backup Folder\My Documents\My Documents\a RW\~WRL2057.tmp
C:\Backup Folder\My Documents\My Documents\a RW\Spain\~WRL4009.tmp
C:\Backup Folder\My Documents\My Documents\a RW\Sales Meetings\~WRL1859.tmp
C:\Backup Folder\My Documents\My Documents\a RW\Mark & Advert\~WRL3520.tmp
C:\Backup Folder\My Documents\My Documents\a RW\Mark & Advert\~WRL3746.tmp
C:\Backup Folder\My Documents\My Documents\a RW\Export\~WRL2760.tmp
C:\Backup Folder\My Documents\My Documents\a RW\Export\Sweden\~WRL2554.tmp
C:\Backup Folder\My Documents\a RW\~WRL2057.tmp
C:\Backup Folder\My Documents\a RW\Tesco\~WRL0988.tmp
C:\Backup Folder\My Documents\a RW\Tesco\~WRL2393.tmp
C:\Backup Folder\My Documents\a RW\Tesco\~WRL4070.tmp
C:\Backup Folder\My Documents\a RW\Spain\~WRL4009.tmp
C:\Backup Folder\My Documents\a RW\Sales Meetings\~WRL1859.tmp
C:\Backup Folder\My Documents\a RW\Mark & Advert\~WRL3520.tmp
C:\Backup Folder\My Documents\a RW\Mark & Advert\~WRL3746.tmp
C:\Backup Folder\My Documents\a RW\Export\~WRL2760.tmp
C:\Backup Folder\My Documents\a RW\Export\Sweden\~WRL2554.tmp
C:\Andy\My Documents\a RW\~WRL2057.tmp
C:\Andy\My Documents\a RW\Export\~WRL2760.tmp
C:\Andy\My Documents\a RW\Export\Sweden\~WRL2554.tmp
C:\Andy\My Documents\a RW\Mark & Advert\~WRL3520.tmp
C:\Andy\My Documents\a RW\Mark & Advert\~WRL3746.tmp
C:\Andy\My Documents\a RW\Sales Meetings\~WRL1859.tmp
C:\Andy\My Documents\a RW\Spain\~WRL4009.tmp
C:\Andy\My Documents\a RW\Tesco\~WRL0988.tmp
C:\Andy\My Documents\a RW\Tesco\~WRL2393.tmp
C:\Andy\My Documents\a RW\Tesco\~WRL4070.tmp
C:\Andy\My Documents\My Documents\a RW\~WRL2057.tmp
C:\Andy\My Documents\My Documents\a RW\Export\~WRL2760.tmp
C:\Andy\My Documents\My Documents\a RW\Export\Sweden\~WRL2554.tmp
C:\Andy\My Documents\My Documents\a RW\Mark & Advert\~WRL3520.tmp
C:\Andy\My Documents\My Documents\a RW\Mark & Advert\~WRL3746.tmp
C:\Andy\My Documents\My Documents\a RW\Sales Meetings\~WRL1859.tmp
C:\Andy\My Documents\My Documents\a RW\Spain\~WRL4009.tmp
C:\Andy\suspect a RW folder\~WRL2057.tmp
C:\Andy\suspect a RW folder\Tesco\~WRL0988.tmp
C:\Andy\suspect a RW folder\Tesco\~WRL4070.tmp
C:\Andy\suspect a RW folder\Tesco\~WRL2393.tmp
C:\Andy\suspect a RW folder\Export\~WRL2760.tmp
C:\Andy\suspect a RW folder\Export\Sweden\~WRL2554.tmp
C:\Andy\suspect a RW folder\Mark & Advert\~WRL3746.tmp
C:\Andy\suspect a RW folder\Mark & Advert\~WRL3520.tmp
C:\Andy\suspect a RW folder\Spain\~WRL4009.tmp
C:\Andy\suspect a RW folder\Sales Meetings\~WRL1859.tmp
FINISHED!
hijackthis log
Logfile of HijackThis v1.99.1
Scan saved at 13:07:28, on 13/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
C:\PROGRA~1\WinZip\winzip32.exe
C:\DOCUME~1\Richard\LOCALS~1\Temp\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.google.co.uk/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = http=http://www-cache.freeserve.com:8080;ftp=http://www-cache.freeserve.com:8080
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_1.d ll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_1.d ll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKCU\..\Run: [RealPlayer] "C:\Program Files\Real\RealPlayer\realplay.exe" /RunUPGToolCommandReBoot
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.0.720.3640\Go ogleToolbarNotifier.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\Windows Live Toolbar\Components\en-gb\msntabres.dll.mui/229?f9dda6f4d0f14056b8dc6bdbedd87eee
O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\Windows Live Toolbar\Components\en-gb\msntabres.dll.mui/230?f9dda6f4d0f14056b8dc6bdbedd87eee
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Homepage - {629FE824-6D1D-48DD-9845-6365AAC94464} -
http://www.btopenworld.com/default (file missing) (HKCU)
O9 - Extra button: BT - {F7F2DEEF-76E1-4438-BB5D-AE9FE3720BF6} -
http://www.bt.com (file missing) (HKCU)
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) -
http://www.cult3d.com/download/cult.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} -
http://download.mcafee.com/molbin/sh...1/mcinsctl.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) -
http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) -
http://acs.pandasoftware.com/actives...ree/asinst.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} -
http://download.mcafee.com/molbin/sh...26/mcgdmgr.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - AppInit_DLLs: C:\WINDOWS\system32\tmp_00.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - Unknown owner - C:\Program Files\RealVNC\VNC4\WinVNC4.exe" -service (file missing)
Finally since the SDfix work was done, when I switched the computor back on there is a Windows security icon warning me that the firewalls are switched off?
Many thanks
Richard