I would appreciate some help with an unusual problem : my son was playing Runescape on the internet and the computer screen suddenly went black and then re-appeared displaying its content sideways - so I am currently propping my screen up on its side to view the content. I get the normal view when turning on the PC, but as soon as the desktop and applications are being used, I have sideways vision!!!
I have an errornotepad log called hs_err_pid3812 - Notepad on my desktop which reads:-
# An unexpected error has been detected by HotSpot Virtual Machine:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x7c9010f3, pid=3812, tid=3756
#
# Java VM: Java HotSpot(TM) Client VM (1.5.0_09-b03 mixed mode, sharing)
# Problematic frame:
# C [ntdll.dll+0x10f3]
#
--------------- T H R E A D ---------------
Current thread (0x0d211478): JavaThread "AWT-EventQueue-4" [_thread_in_native, id=3756]
siginfo: ExceptionCode=0xc0000005, writing address 0x0d76aa6c
Registers:
EAX=0x00000000, EBX=0x2b3482b8, ECX=0x0e8df7a0, EDX=0x0d76aa64
ESP=0x0e8df7b0, EBP=0x0e8df7e8, ESI=0x0d76aa50, EDI=0x0d76aa64
EIP=0x7c9010f3, EFLAGS=0x00010246
Top of Stack: (sp=0x0e8df7b0)
0x0e8df7b0: 6d0d9469 0d76aa64 0d211478 0d211538
0x0e8df7c0: 6d0c9673 0d211478 2aaf3100 2b3482b8
0x0e8df7d0: 21411b08 00000000 0e8df7c4 0e8dfce4
0x0e8df7e0: 6d0f55f0 00000000 0e8df81c 082a8a5c
0x0e8df7f0: 0d211538 0e8df82c 00000001 21411b08
0x0e8df800: 0e8df7f8 00000000 0e8df82c 2b349230
0x0e8df810: 00000000 2b3482b8 0e8df82c 0e8df84c
0x0e8df820: 082a29e3 00000000 082a6509 21411b08
Instructions: (pc=0x7c9010f3)
0x7c9010e3: 24 00 00 00 00 90 90 90 90 90 8b 54 24 04 33 c0
0x7c9010f3: ff 4a 08 75 26 89 42 0c f0 ff 4a 04 7d 03 c2 04
Stack: [0x0e7e0000,0x0e8e0000), sp=0x0e8df7b0, free space=1021k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [ntdll.dll+0x10f3]
j sun.awt.windows.WComponentPeer._dispose()V+0
j sun.awt.windows.WComponentPeer.disposeImpl()V+23
j sun.awt.windows.WObjectPeer.dispose()V+42
j java.awt.Component.removeNotify()V+211
j java.awt.Container.removeNotify()V+67
j java.awt.Container.removeAll()V+82
j sun.plugin.viewer.frame.IExplorerEmbeddedFrame.win dowClosing(Ljava/awt/event/WindowEvent
V+18
j java.awt.Window.processWindowEvent(Ljava/awt/event/WindowEvent
V+68
j java.awt.Window.processEvent(Ljava/awt/AWTEvent
V+69
J java.awt.Component.dispatchEventImpl(Ljava/awt/AWTEvent
V
j java.awt.Container.dispatchEventImpl(Ljava/awt/AWTEvent
V+42
j java.awt.Window.dispatchEventImpl(Ljava/awt/AWTEvent
V+19
J java.awt.EventQueue.dispatchEvent(Ljava/awt/AWTEvent
V
J java.awt.EventDispatchThread.pumpOneEventForHierar chy(ILjava/awt/Component
Z
J java.awt.EventDispatchThread.pumpEventsForHierarch y(ILjava/awt/Conditional;Ljava/awt/Component
V
v ~OSRAdapter
j java.awt.EventDispatchThread.pumpEvents(ILjava/awt/Conditional
V+4
j java.awt.EventDispatchThread.pumpEvents(Ljava/awt/Conditional
V+3
j java.awt.EventDispatchThread.run()V+9
v ~StubRoutines::call_stub
V [jvm.dll+0x86e84]
V [jvm.dll+0xddead]
V [jvm.dll+0x86d55]
V [jvm.dll+0x86ab2]
V [jvm.dll+0xa16b2]
V [jvm.dll+0x10f4ac]
V [jvm.dll+0x10f47a]
C [msvcrt.dll+0x2a3b0]
C [kernel32.dll+0xb683]
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j sun.awt.windows.WComponentPeer._dispose()V+0
j sun.awt.windows.WComponentPeer.disposeImpl()V+23
j sun.awt.windows.WObjectPeer.dispose()V+42
j java.awt.Component.removeNotify()V+211
j java.awt.Container.removeNotify()V+67
j java.awt.Container.removeAll()V+82
j sun.plugin.viewer.frame.IExplorerEmbeddedFrame.win dowClosing(Ljava/awt/event/WindowEvent
V+18
j java.awt.Window.processWindowEvent(Ljava/awt/event/WindowEvent
V+68
j java.awt.Window.processEvent(Ljava/awt/AWTEvent
V+69
J java.awt.Component.dispatchEventImpl(Ljava/awt/AWTEvent
V
j java.awt.Container.dispatchEventImpl(Ljava/awt/AWTEvent
V+42
j java.awt.Window.dispatchEventImpl(Ljava/awt/AWTEvent
V+19
J java.awt.EventQueue.dispatchEvent(Ljava/awt/AWTEvent
V
J java.awt.EventDispatchThread.pumpOneEventForHierar chy(ILjava/awt/Component
Z
J java.awt.EventDispatchThread.pumpEventsForHierarch y(ILjava/awt/Conditional;Ljava/awt/Component
V
v ~OSRAdapter
j java.awt.EventDispatchThread.pumpEvents(ILjava/awt/Conditional
V+4
j java.awt.EventDispatchThread.pumpEvents(Ljava/awt/Conditional
V+3
j java.awt.EventDispatchThread.run()V+9
v ~StubRoutines::call_stub
--------------- P R O C E S S ---------------
Java Threads: ( => current thread )
0x0d9f9e60 JavaThread "Thread-48" [_thread_blocked, id=3156]
=>0x0d211478 JavaThread "AWT-EventQueue-4" [_thread_in_native, id=3756]
0x0d2beb78 JavaThread "thread applet-mapview.class" [_thread_blocked, id=2152]
0x0b479bd8 JavaThread "Thread-40" [_thread_in_native, id=1288]
0x0818f978 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=3188]
0x0b46e068 JavaThread "AWT-Shutdown" [_thread_blocked, id=3180]
0x081ded48 JavaThread "Java Sound Event Dispatcher" daemon [_thread_blocked, id=3020]
0x081a5920 JavaThread "Java Sound Event Dispatcher" daemon [_thread_blocked, id=3248]
0x08180910 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=2804]
0x08155998 JavaThread "AWT-Windows" daemon [_thread_in_native, id=2796]
0x08154978 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=2792]
0x03dcc750 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=960]
0x008ce538 JavaThread "CompilerThread0" daemon [_thread_blocked, id=3120]
0x03de6b28 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=3108]
0x08123cc0 JavaThread "Finalizer" daemon [_thread_blocked, id=3088]
0x03dc8810 JavaThread "Reference Handler" daemon [_thread_blocked, id=2472]
Other Threads:
0x03d74bd0 VMThread [id=2476]
0x03de7968 WatcherThread [id=3128]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: None
Heap
def new generation total 6848K, used 55K [0x20a70000, 0x211d0000, 0x211d0000)
eden space 6144K, 0% used [0x20a70000, 0x20a7df50, 0x21070000)
from space 704K, 0% used [0x21120000, 0x21120000, 0x211d0000)
to space 704K, 0% used [0x21070000, 0x21070000, 0x21120000)
tenured generation total 90752K, used 23830K [0x211d0000, 0x26a70000, 0x26a70000)
the space 90752K, 26% used [0x211d0000, 0x22915868, 0x22915a00, 0x26a70000)
compacting perm gen total 8192K, used 3642K [0x26a70000, 0x27270000, 0x2aa70000)
the space 8192K, 44% used [0x26a70000, 0x26dfe938, 0x26dfea00, 0x27270000)
ro space 8192K, 63% used [0x2aa70000, 0x2af7d860, 0x2af7da00, 0x2b270000)
rw space 12288K, 46% used [0x2b270000, 0x2b810728, 0x2b810800, 0x2be70000)
Dynamic libraries:
0x00400000 - 0x0049a000 C:\Program Files\Internet Explorer\iexplore.exe
0x7c900000 - 0x7c9b0000 C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f4000 C:\WINDOWS\system32\kernel32.dll
0x77dd0000 - 0x77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f01000 C:\WINDOWS\system32\RPCRT4.dll
0x77f10000 - 0x77f57000 C:\WINDOWS\system32\GDI32.dll
0x77d40000 - 0x77dd0000 C:\WINDOWS\system32\USER32.dll
0x77c10000 - 0x77c68000 C:\WINDOWS\system32\msvcrt.dll
0x77f60000 - 0x77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
0x7c9c0000 - 0x7d1d5000 C:\WINDOWS\system32\SHELL32.dll
0x774e0000 - 0x7761d000 C:\WINDOWS\system32\ole32.dll
0x61410000 - 0x61534000 C:\WINDOWS\system32\urlmon.dll
0x77120000 - 0x771ac000 C:\WINDOWS\system32\OLEAUT32.dll
0x5dca0000 - 0x5dce5000 C:\WINDOWS\system32\iertutil.dll
0x77c00000 - 0x77c08000 C:\WINDOWS\system32\VERSION.dll
0x76390000 - 0x763ad000 C:\WINDOWS\system32\IMM32.DLL
0x773d0000 - 0x774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
0x5d090000 - 0x5d12a000 C:\WINDOWS\system32\comctl32.dll
0x7e1e0000 - 0x7e7a9000 C:\WINDOWS\system32\IEFRAME.dll
0x76bf0000 - 0x76bfb000 C:\WINDOWS\system32\PSAPI.DLL
0x5ad70000 - 0x5ada8000 C:\WINDOWS\system32\UxTheme.dll
0x67320000 - 0x6734f000 C:\PROGRA~1\COMMON~1\SYMANT~1\ANTISPAM\asOEHook.dl l
0x7c340000 - 0x7c396000 C:\WINDOWS\system32\MSVCR71.dll
0x74720000 - 0x7476b000 C:\WINDOWS\system32\MSCTF.dll
0x20000000 - 0x202c5000 C:\WINDOWS\system32\xpsp2res.dll
0x755c0000 - 0x755ee000 C:\WINDOWS\system32\msctfime.ime
0x5dff0000 - 0x5e01f000 C:\WINDOWS\system32\IEUI.dll
0x76380000 - 0x76385000 C:\WINDOWS\system32\MSIMG32.dll
0x4ec50000 - 0x4edf3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_65 95b64144ccf1df_1.0.2600.2180_x-ww_522f9f82\gdiplus.dll
0x77b40000 - 0x77b62000 C:\WINDOWS\system32\apphelp.dll
0x76fd0000 - 0x7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll
0x746f0000 - 0x7471a000 C:\WINDOWS\system32\msimtf.dll
0x77fe0000 - 0x77ff1000 C:\WINDOWS\system32\Secur32.dll
0x605d0000 - 0x605d9000 C:\WINDOWS\system32\mslbui.dll
0x77920000 - 0x77a13000 C:\WINDOWS\system32\SETUPAPI.dll
0x325c0000 - 0x325d2000 C:\Program Files\Microsoft Office\OFFICE11\msohev.dll
0x5c2c0000 - 0x5c300000 C:\WINDOWS\ime\sptip.dll
0x74c80000 - 0x74cac000 C:\WINDOWS\system32\OLEACC.dll
0x76080000 - 0x760e5000 C:\WINDOWS\system32\MSVCP60.dll
0x01370000 - 0x01381000 C:\WINDOWS\IME\SPGRMR.DLL
0x01390000 - 0x01656000 C:\WINDOWS\system32\msi.dll
0x10000000 - 0x1005b000 C:\Program Files\Common Files\Microsoft Shared\INK\SKCHUI.DLL
0x61930000 - 0x6197a000 C:\Program Files\Internet Explorer\ieproxy.dll
0x75e90000 - 0x75f40000 C:\WINDOWS\system32\SXS.DLL
0x771b0000 - 0x7727e000 C:\WINDOWS\system32\WININET.dll
0x01360000 - 0x01369000 C:\WINDOWS\system32\Normaliz.dll
0x75cf0000 - 0x75d81000 C:\WINDOWS\system32\MLANG.dll
0x71ab0000 - 0x71ac7000 C:\WINDOWS\system32\ws2_32.dll
0x71aa0000 - 0x71aa8000 C:\WINDOWS\system32\WS2HELP.dll
0x02860000 - 0x0286c000 C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
0x02870000 - 0x02899000 C:\Program Files\Microsoft Money\System\mnyside.dll
0x763b0000 - 0x763f9000 C:\WINDOWS\system32\comdlg32.dll
0x028a0000 - 0x028b1000 C:\Program Files\Microsoft Money\System\misstub.dll
0x02920000 - 0x02938000 C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll
0x02990000 - 0x02a65000 C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
0x5edd0000 - 0x5ede7000 C:\WINDOWS\system32\olepro32.dll
0x02b80000 - 0x02b9f000 C:\WINDOWS\system32\dla\tfswshx.dll
0x02ba0000 - 0x02baf000 C:\WINDOWS\system32\tfswapi.dll
0x02bb0000 - 0x02beb000 C:\WINDOWS\system32\dla\tfswcres.dll
0x6d610000 - 0x6d67a000 C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
0x02c30000 - 0x02c48000 C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
0x7c3a0000 - 0x7c41b000 C:\WINDOWS\system32\MSVCP71.dll
0x6b180000 - 0x6b1c7000 C:\Program Files\Common Files\Symantec Shared\ccL35.dll
0x02c50000 - 0x02f8a000 c:\program files\google\googletoolbar2.dll
0x77a80000 - 0x77b14000 C:\WINDOWS\system32\CRYPT32.dll
0x77b20000 - 0x77b32000 C:\WINDOWS\system32\MSASN1.dll
0x76c90000 - 0x76cb8000 C:\WINDOWS\system32\imagehlp.dll
0x76b40000 - 0x76b6d000 C:\WINDOWS\system32\WINMM.dll
0x76c30000 - 0x76c5e000 C:\WINDOWS\system32\WINTRUST.dll
0x71ad0000 - 0x71ad9000 C:\WINDOWS\system32\WSOCK32.dll
0x030c0000 - 0x030f5000 C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
0x7c120000 - 0x7c139000 C:\WINDOWS\system32\ATL71.DLL
0x71a50000 - 0x71a8f000 C:\WINDOWS\system32\mswsock.dll
0x662b0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll
0x71a90000 - 0x71a98000 C:\WINDOWS\System32\wshtcpip.dll
0x76ee0000 - 0x76f1c000 C:\WINDOWS\system32\RASAPI32.dll
0x76e90000 - 0x76ea2000 C:\WINDOWS\system32\rasman.dll
0x5b860000 - 0x5b8b4000 C:\WINDOWS\system32\NETAPI32.dll
0x76eb0000 - 0x76edf000 C:\WINDOWS\system32\TAPI32.dll
0x76e80000 - 0x76e8e000 C:\WINDOWS\system32\rtutils.dll
0x769c0000 - 0x76a73000 C:\WINDOWS\system32\USERENV.dll
0x71d40000 - 0x71d5c000 C:\WINDOWS\system32\actxprxy.dll
0x77c70000 - 0x77c93000 C:\WINDOWS\system32\msv1_0.dll
0x76d60000 - 0x76d79000 C:\WINDOWS\system32\iphlpapi.dll
0x0ffd0000 - 0x0fff8000 C:\WINDOWS\system32\rsaenh.dll
0x76fc0000 - 0x76fc6000 C:\WINDOWS\system32\rasadhlp.dll
0x76f20000 - 0x76f47000 C:\WINDOWS\system32\DNSAPI.dll
0x76fb0000 - 0x76fb8000 C:\WINDOWS\System32\winrnr.dll
0x76f60000 - 0x76f8c000 C:\WINDOWS\system32\WLDAP32.dll
0x76d80000 - 0x76d9e000 C:\WINDOWS\system32\DHCPCSVC.DLL
0x77d00000 - 0x77d33000 C:\WINDOWS\system32\netman.dll
0x76d40000 - 0x76d58000 C:\WINDOWS\system32\MPRAPI.dll
0x77cc0000 - 0x77cf2000 C:\WINDOWS\system32\ACTIVEDS.dll
0x76e10000 - 0x76e35000 C:\WINDOWS\system32\adsldpc.dll
0x76b20000 - 0x76b31000 C:\WINDOWS\system32\ATL.DLL
0x71bf0000 - 0x71c03000 C:\WINDOWS\system32\SAMLIB.dll
0x76400000 - 0x765a6000 C:\WINDOWS\system32\netshell.dll
0x76c00000 - 0x76c2e000 C:\WINDOWS\system32\credui.dll
0x73030000 - 0x73040000 C:\WINDOWS\system32\WZCSAPI.DLL
0x77620000 - 0x7768e000 C:\WINDOWS\system32\WZCSvc.DLL
0x76d30000 - 0x76d34000 C:\WINDOWS\system32\WMI.dll
0x76f50000 - 0x76f58000 C:\WINDOWS\system32\WTSAPI32.dll
0x76360000 - 0x76370000 C:\WINDOWS\system32\WINSTA.dll
0x606b0000 - 0x607bd000 C:\WINDOWS\system32\ESENT.dll
0x722b0000 - 0x722b5000 C:\WINDOWS\system32\sensapi.dll
0x7e830000 - 0x7eb9f000 C:\WINDOWS\system32\mshtml.dll
0x746c0000 - 0x746e9000 C:\WINDOWS\system32\msls31.dll
0x72ea0000 - 0x72f00000 C:\WINDOWS\system32\ieapfltr.dll
0x77690000 - 0x776b1000 C:\WINDOWS\system32\NTMARTA.DLL
0x63380000 - 0x633f8000 c:\windows\system32\jscript.dll
0x72d20000 - 0x72d29000 C:\WINDOWS\system32\wdmaud.drv
0x72d10000 - 0x72d18000 C:\WINDOWS\system32\msacm32.drv
0x77be0000 - 0x77bf5000 C:\WINDOWS\system32\MSACM32.dll
0x77bd0000 - 0x77bd7000 C:\WINDOWS\system32\midimap.dll
0x35c50000 - 0x35c89000 C:\WINDOWS\system32\Dxtrans.dll
0x6d430000 - 0x6d43a000 C:\WINDOWS\system32\ddrawex.dll
0x73760000 - 0x737a9000 C:\WINDOWS\system32\DDRAW.dll
0x73bc0000 - 0x73bc6000 C:\WINDOWS\system32\DCIMAN32.dll
0x35cb0000 - 0x35d07000 C:\WINDOWS\system32\Dxtmsft.dll
0x74d90000 - 0x74dfb000 C:\WINDOWS\system32\USP10.dll
0x73b30000 - 0x73b45000 C:\WINDOWS\system32\mscms.dll
0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV
0x6d590000 - 0x6d5a2000 C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
0x6d400000 - 0x6d418000 C:\Program Files\Java\jre1.5.0_09\bin\jpiexp32.dll
0x6d450000 - 0x6d468000 C:\Program Files\Java\jre1.5.0_09\bin\jpishare.dll
0x6d6c0000 - 0x6d85b000 C:\PROGRA~1\Java\JRE15~2.0_0\bin\client\jvm.dll
0x6d280000 - 0x6d288000 C:\PROGRA~1\Java\JRE15~2.0_0\bin\hpi.dll
VM Arguments:
jvm_args: -Xbootclasspath/a:C:\PROGRA~1\Java\JRE15~2.0_0\lib\deploy.jar;C:\P ROGRA~1\Java\JRE15~2.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.5.0_09 -Djavaplugin.nodotversion=150_09 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE15~2.0_0 -Djava.protocol.handler.pkgs=sun.plugin.net.protoco l -Djavaplugin.vm.options=-Djava.class.path=C:\PROGRA~1\Java\JRE15~2.0_0\clas ses -Xbootclasspath/a:C:\PROGRA~1\Java\JRE15~2.0_0\lib\deploy.jar;C:\P ROGRA~1\Java\JRE15~2.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.5.0_09 -Djavaplugin.nodotversion=150_09 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE15~2.0_0 -Djava.protocol.handler.pkgs=sun.plugin.net.protoco l vfprintf
java_command: <unknown>
Launcher Type: generic
Environment Variables:
PATH=C:\PROGRA~1\Java\JRE15~2.0_0\bin;C:\WINDOWS\s ystem32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;.
USERNAME=David Walton
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 15 Model 4 Stepping 1, GenuineIntel
--------------- S Y S T E M ---------------
OS: Windows XP Build 2600 Service Pack 2
CPU:total 1 (cores per cpu 1, threads per core 1) family 15 model 4 stepping 1, cmov, cx8, fxsr, mmx, sse, sse2, sse3
Memory: 4k page, physical 1046512k(517852k free), swap 2523948k(2063156k free)
vm_info: Java HotSpot(TM) Client VM (1.5.0_09-b03) for windows-x86, built on Oct 12 2006 01:20:10 by "java_re" with MS VC++ 6.0
I would be very grateful of assistance - I suspect a virus or perhaps a driver problem? Regards
