Go to the read this first "sticky" at the top of this page and perform all there then copy/paste a hijackthis log back here into this thread please.
Also...
You may want to printout the following instructions:
Please download
AVG Anti-Spyware to your Desktop or to your usual Download Folder.
- Install AVG Anti-Spyware by double clicking the installer.
- Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
- On the main screen under Your Computer's security.
- Click on Change state next to Resident shield. It should now change to inactive.
- Click on Change state next to Automatic updates. It should now change to inactive.
- Next to the words Last Update, click on Update now. (You will need an active internet connection to perform this)
- Wait until you see the Update successful message.
- Click on Scanner on the toolbar at top of this screen.
- Click on the Settings tab.
- Under How to act?
- Click on Recommended Action and choose Quarantine from the popup menu.
- Under How to scan?
- All checkboxes should be ticked.
- Under Possibly unwanted software:
- All checkboxes should be ticked.
- Under Reports:
- Select Automatically generate report after every scan and uncheck Only if threats were found.
- Under What to scan?
- Close AVG Anti-Spyware without running yet.
Now disable (turn off AVG Anti-Spyware) - Right-click the AVG Anti-Spyware Tray Icon (Bottom right corner of computer screen near clock) and uncheck Start with Windows.
- Right-click the AVG Anti-Spyware Tray Icon again and select Exit. Confirm by clicking Yes.
If you are having problems with the updater, you can use this link to manually update AVG Anti-Spyware.
AVG Anti-Spyware manual updates.
Download the
Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.
______________________________
Reboot your computer in
Safe Mode.If you can't go to safe mode or run from safe mode, use
NORMAL MODE. - If the computer is running, shut down Windows, and then turn off the power.
- Wait 30 seconds, and then turn the computer on.
- Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
- Ensure that the Safe Mode option is selected.
- Press Enter. The computer then begins to start in Safe mode.
- Login on your usual account.
______________________________
Close
ALL open Windows / Programs / Folders. Please start
AVG Anti-Spyware and run a full scan.
Note: If AVG Anti-Spyware screen does not fit your monitor screen Hold down the Alt button on keyboard then tap spacebar, menu should pop up then choose maximize. AVG Anti-Spyware screen should now fit to the screen a lot better.- Click on the Scan tab.
- Click on Complete System Scan to start the scan process.
- Let the program scan the machine.
- When the scan has finished, follow the instructions below.
IMPORTANT : Don't click on the "Save Scan Report" button before you hit the "Apply all Actions" button. - Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
- At the bottom of the window click on the Apply all Actions button.(3)
- When done, click the Save Scan Report button. (4)
- Click the Save Report as button.
- Save the report to your Desktop. I will need you to post this in your next reply.
- Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
Reboot in Normal Mode.
