Wordpad and quicktime problem

selfless · #1 (**permalink**) 16-07-2008, 10:31 PM

I am trying to get a tutorial to run that my tutor has set up for me to view. it runs via quicktime and a macromedia projector. When I try to run it I get an error message showing that my Wordpad is corrupt. The programme then shuts down. I have reinstalled quicktime and tried to restore wordpad with no success if any. I dont know how to d/l a free copy of the programme or to fix it.

below is a copy of my log please help me.

Logfile of HijackThis v1.99.1
Scan saved at 22:31:10, on 16/07/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\SPYWAR~1\SpywareTerminatorShield.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\Mixer.exe
C:\Program Files\Java\jre1.5.0_12\bin\jusched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Vidalia Bundle\Vidalia\vidalia.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Executive Software\DiskeeperLite\DKService.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\PSIService.exe
C:\PROGRA~1\SPYWAR~1\sp_rsser.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\PROGRA~1\Mozilla Firefox\firefox.exe
C:\Documents and Settings\K H-B\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Google
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = http=127.0.0.1:8118;https=127.0.0.1:8118
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SpywareTerminator] "C:\PROGRA~1\SPYWAR~1\SpywareTerminatorShield. exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_12\bin\jusched.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Vidalia] "C:\Program Files\Vidalia Bundle\Vidalia\vidalia.exe"
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {54BE6B6F-3056-470B-97E1-BB92E051B6C4} (DeviceEnum Class) - http://h20264.www2.hp.com/ediags/dd/...osticsxp2k.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1202746394125
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1206661059812
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/de...e/HPDEXAXO.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WINDOW~4\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WINDOW~4\MESSEN~1\MSGRAP~1.DLL
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\DiskeeperLite\DKService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\System32\PSIService.exe
O23 - Service: Total Security Helper Service WSC (ScanWscS) - Unknown owner - C:\PROGRA~1\QUICKH~1\QUICKH~1\scanwscs.exe (file missing)
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\PROGRA~1\SPYWAR~1\sp_rsser.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

selfless · #2 (**permalink**) 18-07-2008, 11:55 AM

unfortunately I have lost my computer and have a blue screen instead it reboots says analysing and then reboots again . i am stuck on a parittion screen with no partitions showing. cant f8 or f9 as it reboots into the empty partition screen no idea what to do. please help. im using someone elses comp.

VopThis · #3 (**permalink**) 18-07-2008, 02:40 PM

You may have a corrupted XP operating system (and not even at SP2). Or, the hard drive may have also completely failed or is failing. To investigate this more fully, you need to put that hard drive into an external drive enclosure or docking caddy for use with a USB or ESATA connection, or setup as a second slaved drive on another system. Or have a local shop do that for you.

If your hard drive is SATA, your easiest option could be the following drive caddy choices ($US38-50):

Thermaltakeusa»Storage»Docking Station

selfless · #4 (**permalink**) 18-07-2008, 11:28 PM

Hi I have managed to get it working. I unplugged everything and let the computer rest over night. I then proceeded to delete the partition and hit a few buttons and presets. I thought to myself this is as bad as it gets so I migth as well keep trying..'sighs'. I went through the bios. Took a few hours to do but managed to use the recovery disc to reinstall and recover the partition. I am not even sure how I managed to do it other than a 'sheer fluke'. I sat and went ok I give up I might as well pray. so ahem I did...I said "Come on I'm praying...please let it work."

I daren't use the cd from college for the tutorial as I dont want to end up back to square one. Im currently running anti virus just incase. I no longer have wordpad set up but installed works 2007. I wanted to say thanks for the reply. All seems stable luckily I had backed the programme files up onto cds so if needs be I can reinstall them. However, its nice to see the pc looking so clean. I realise it needs de-fragging though.

I was using Quicktime 6.0 to view the macromedia projector tutorial. it's for photoshop. we have to view them in order to proceed to the next element. I just completed my 1st formative but have a long way to go and a lot of cramming to do. 4 text books but, as I enjoy reading and knowledge I'm happy to do so.
I wanted to say thanks for taking time out to reply to my somewhat enormous HJT log. It is appreciated. I appologise for my lack of computing terminology.

SL

VopThis · #5 (**permalink**) 19-07-2008, 05:03 AM

Be careful that a failing hard drive might initially appear to be recoverable only to soon continue to exhibit the same ongoing problems.

If there is any doubt about your drive's health, you might be best advised to clone your existing drive to a brand new drive using a tool such as Acronis or at least always ensure you have backups for all important user files prior to a clean install on a new hard drive.

You also need to ensure that all critical security updates are current as your last reported setup showed only SP1 - you need a minimum of Service Pack 2 (SP2) on XP.

selfless · #6 (**permalink**) 30-07-2008, 03:16 PM

Thanks everyone for your help. I am now getting a problem when I try to running a certain "Quicktime based" CD. It keeps coming up with: "Unable to open file "D:\locRsrc\MTPrsrc.dir" because it is already open with write permission from another user"

How can this be when I'm signed in on the admin account? Any ideas? thanks again

VopThis · #7 (**permalink**) 30-07-2008, 05:45 PM

Quote:

You also need to ensure that all critical security updates are current as your last reported setup showed only SP1 - you need a minimum of Service Pack 2 (SP2) on XP.

You need to show me a current hijackthis log that reflects SP2.

Also, download and run the following tool:
https://psi.secunia.com/