* Please download
Malwarebytes' Anti-Malware from
HERE or
HERE
Double Click
mbam-setup.exe to install the application.
* Make sure a
checkmark is placed next to
Update Malwarebytes' Anti-Malware and z
Launch Malwarebytes Anti-Malware, then click
Finish.
* If an update is found, it will download and install the
latest version.
* Once the program has loaded, select
"Perform Full Scan", then
click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete,
click OK, then
Show Results to view the results.
* Make sure that
everything is checked, and click
Remove Selected.
* When
disinfection is completed, a log will open in
Notepad and you may be prompted to
Restart.(See Extra Note)
* The log is automatically saved by
MBAM and can be viewed by clicking the
Logs tab in MBAM.
*
Copy&Paste the
entire report in your next reply along with a fresh
HijackThis log.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.
Please download and install the latest version of HijackThis v2.0.2:
Delete the old version you have
CLICK HERE to download the HijackThis Installer:
TrendSecure | Download TrendMicro HijackThis
1. Save HJTInstall.exe to your desktop.
2. Double-click on HJTInstall.exe to run the program.
3. By default it will install to C:\Program Files\Trend Micro\HijackThis.
4. Accept the license agreement by clicking the "I Accept" button.
5. Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
6. Click "Save log" to save the log file and then the log will open in Notepad.
7. Click on "Edit -> Select All" then click on "Edit -> Copy" to copy the entire contents of the log.
8. Come back here to this thread and paste the log in your next reply.
9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.