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  #1 (permalink)  
Old 06-10-2008, 11:34 AM
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Join Date: May 2006
Posts: 78
lindian Is a beginner here at D-A-L
computer really slow, cursor jumping all over
Access IBM
ACDSee
Ad-Aware SE Personal
Adobe Acrobat 4.0, 5.0
Adobe Flash Player 9 ActiveX
Adobe Photoshop 7.0
ArcSoft PhotoImpression
ASAPI Update
a-squared Free 2.0
Authentium AntiVirus SDK - 2
Azureus
BitTornado 0.3.18
Broadband Help
broadband medic
Brother MFL-Pro Suite
BTjunkie Toolbar
CCleaner (remove only)
CDBurnerXP Pro 3
Desktop Lawyer
DVD Decrypter (Remove Only)
DVD Shrink 3.2
EVEREST Home Edition v2.20
exPressIT 5
HijackThis 2.0.2
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
IBM Access Support
IBM Rapid Restore PC Setup
IBM Update Connector
ImgBurn (Remove Only)
Intel(R) 82845G Graphics Driver Software
Intel(R) PRO Ethernet Adapter and Software
Intel(R) PROSet II
InterActual Player
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 3
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
Java(TM) 6 Update 7
Java(TM) SE Runtime Environment 6 Update 1
LiveReg (Symantec Corporation)
LiveUpdate 1.80 (Symantec Corporation)
Macromedia Dreamweaver MX 2004
Macromedia Extension Manager
Macromedia Fireworks MX 2004
Macromedia Flash MX 2004
Macromedia FreeHand MXa
Malwarebytes' Anti-Malware
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Data Access Components KB870669
Microsoft FrontPage 2002
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Office 2000 Premium
Microsoft User-Mode Driver Framework Feature Pack 1.5
MP3 Player Utilities
MSVC80_x86
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
Nero 7 Ultra Edition
Nokia Connectivity Cable Driver
Nokia PC Suite
Nokia PC Suite
OpenMG Limited Patch 4.2-05-07-27-01
OpenMG Secure Module 4.2.00
PaperPort
PC Connectivity Solution
PerfectDisk
PIF DESIGNER2.1
PL-2303 USB-to-Serial
PowerDVD
PPSDKRedistributables
Radialpoint Security Services
RPS Ad Blocker
RPS AntiFraud
RPS AntiSpyware
RPS AntiVirus
RPS App Detector
RPS AsRealtime
RPS Backup
RPS Burn
RPS Diagnostic Utility
RPS Firewall
RPS ParentalControl
RPS Performance Tool
RPS PopupBlocker
RPS Privacy Manager
RPS RpsCore
RPS Security Cleanup
RPS Zip
ScanToWeb
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
SonicStage 3.2
SoundMAX
Spybot - Search & Destroy 1.4
SSC Service Utility v4.20
Support.com Software
Trellix Web Express Site Building
UnderCoverXP 1.12
Uninstall PC-Doctor
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
v3 RDP Only Web Push (nstl chk)
Virgin Broadband advisor 1.5.14
Virgin Broadband PCguard
Windows Driver Package - Nokia Modem (03/05/2008 3.7)
Windows Driver Package - Nokia Modem (03/13/2008 6.86.0.1)
Windows Driver Package - Nokia Modem (08/03/2007 6.84.0.2)
Windows Driver Package - Nokia Modem (10/12/2007 3.6)
Windows Driver Package - Nokia pccsmcfd (10/12/2007 6.85.4.0)
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Service Pack 3
WinRAR archiver
Yahoo! Companion
ZoneAlarm
ZoneAlarm Spy Blocker
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  #2 (permalink)  
Old 07-10-2008, 04:52 AM
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Join Date: Nov 2005
Posts: 3,421
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Re: computer really slow, cursor jumping all over
You must be particularly careful not to have duplicate in use real-time functionality process categories such as Firewall and Antivirus (e.g.: RPS Firewall and Zonealarm is an unnecessary and normally very counterproductive duplication of firewall protection). Uninstall any security tools that duplicates a particular security category of always on REAL-TIME protection.



The reference to 'Symantec Corporation' may be indicative of an incomplete uninstall of a prior security tool component or components:

PC Hell: How to Uninstall Norton



REBOOT.



Uninstall the following older versions of JAVA (known potential security risk issues):

Quote:
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 3
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
Java(TM) SE Runtime Environment 6 Update 1

REBOOT and provide a HijackThis LOG if you still have issues that you want to pursue.
__________________
Vincent P

MALWARE: READ FIRST Procedures:
|_ SpyBot V1.5 _|_ HijackThis LOG __V2.0.2 _|




ASAP: promoting a high standard and quality of security support no matter where you seek help.

Quote:
Anti-Spyware Products: Rogue/Suspect TOOLS [ 286+ ] ** | ** Trustworthy Products [ 20+ ]

SAFER SURFING TOOLS (IE/FF **FREE** browser addons):
Linkscanner + WOT (Web of Trust) + SiteAdvisor (suggest at least two but not necessarily all)
Quote:
Tell me and I forget; show me and I remember; involve me and I understand.
There are no foolish questions, the only thing foolish is not asking if you're unsure of something.
Never ASSUME any detail because it can make an ASS out of U and ME... (ASS/U/ME ).
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  #3 (permalink)  
Old 07-10-2008, 01:38 PM
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Re: computer really slow, cursor jumping all over
tried to remove java the ones that you said to only removed 1, when Itry to remove the others I get the message "error applying transforms, verify that the specified transforms are valid"
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  #4 (permalink)  
Old 07-10-2008, 04:33 PM
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Posts: 3,421
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Re: computer really slow, cursor jumping all over
Quote:
error applying transforms
See if the following link helps. Are there actually files in specific FOLDERS for each old version (C:\Program Files\Java)?:

Error Applying Transforms - 1.5.0, 6.0



Did you remove duplicate firewalls, etc.? Is your PC now performing better?



Post a revised HijackThis LOG and uninstall list in your next reply, please.
__________________
Vincent P

MALWARE: READ FIRST Procedures:
|_ SpyBot V1.5 _|_ HijackThis LOG __V2.0.2 _|




ASAP: promoting a high standard and quality of security support no matter where you seek help.

Quote:
Anti-Spyware Products: Rogue/Suspect TOOLS [ 286+ ] ** | ** Trustworthy Products [ 20+ ]

SAFER SURFING TOOLS (IE/FF **FREE** browser addons):
Linkscanner + WOT (Web of Trust) + SiteAdvisor (suggest at least two but not necessarily all)
Quote:
Tell me and I forget; show me and I remember; involve me and I understand.
There are no foolish questions, the only thing foolish is not asking if you're unsure of something.
Never ASSUME any detail because it can make an ASS out of U and ME... (ASS/U/ME ).
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  #5 (permalink)  
Old 07-10-2008, 05:34 PM
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Re: computer really slow, cursor jumping all over
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:33:24, on 07/10/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Virgin Broadband\PCguard\Fws.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\WINDOWS\System32\NMSSvc.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
C:\Program Files\Virgin Broadband\PCguard\Rps.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe
C:\PROGRA~1\Nero\NEROPH~1\data\Xtras\mssysmgr.exe
C:\Program Files\Nokia\Nokia PC Suite 6\PCSync2.exe
C:\Program Files\DNA\btdna.exe
C:\Program Files\Brother\ControlCenter3\brccMCtl.exe
C:\Program Files\ntl\broadband medic\bin\mpbtn.exe
C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
C:\Program Files\PC Connectivity Solution\Transports\NclUSBSrv.exe
C:\Program Files\PC Connectivity Solution\Transports\NclRSSrv.exe
C:\Program Files\Common Files\Nokia\MPAPI\MPAPI3s.exe
C:\Program Files\Virgin Broadband\advisor\BroadbandadvisorComHandler.exe
C:\Program Files\Virgin Broadband\PCguard\rpsupdaterR.exe
C:\Program Files\Brother\Brmfcmon\BrMfcmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Virgin Media - digital TV, broadband, phone and mobile
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: BTjunkie Toolbar - {1a71246c-3eb0-4d6c-af77-3ab756017c3a} - C:\Program Files\BTjunkie\tbBTju.dll
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\WINDOWS\Downloaded Program Files\ycomp5_3_16_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: BTjunkie Toolbar - {1a71246c-3eb0-4d6c-af77-3ab756017c3a} - C:\Program Files\BTjunkie\tbBTju.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Virgin Broadband\PCguard\pkR.dll
O2 - BHO: Form Filler BHO - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\Virgin Broadband\PCguard\FBHR.dll (file missing)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\WINDOWS\Downloaded Program Files\ycomp5_3_16_0.dll
O3 - Toolbar: BTjunkie Toolbar - {1a71246c-3eb0-4d6c-af77-3ab756017c3a} - C:\Program Files\BTjunkie\tbBTju.dll
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
O4 - HKLM\..\Run: [Tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe /server"
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe irprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [ntl Netguard] "C:\Program Files\ntl\ntl Netguard\RPS.exe"
O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
O4 - HKLM\..\Run: [SemanticInsight] C:\Program Files\RXToolBar\Semantic Insight\SemanticInsight.exe
O4 - HKLM\..\Run: [PCguard] "C:\Program Files\Virgin Broadband\PCguard\Rps.exe"
O4 - HKLM\..\Run: [workflow] E:\installs\workflow.exe
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [BrMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl06a\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun
O4 - HKLM\..\Run: [Broadbandadvisor.exe] "C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe" /AUTORUN
O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\Virgin Broadband\PCguard\ZkRunOnceR.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\RunOnce: [IndexCleaner] "C:\Program Files\Virgin Broadband\PCguard\IdxClnR.exe"
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [Nero PhotoShow Media Manager] C:\PROGRA~1\Nero\NEROPH~1\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 6\PCSuite.exe" -onlytray
O4 - HKCU\..\Run: [Nokia.PCSync] "C:\Program Files\Nokia\Nokia PC Suite 6\PCSync2.exe" /NoDialog
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
O4 - HKCU\..\RunOnce: [IndexCleaner] "C:\Program Files\Virgin Broadband\PCguard\IdxClnR.exe"
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] "C:\Documents and Settings\learner5\Desktop\Nokia PC Suite 6\PcSync2.exe" /NoDialog (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: broadband medic.lnk = C:\Program Files\ntl\broadband medic\bin\matcli.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: *.download.com
O16 - DPF: {1B9935E4-8A50-4DD8-BD09-A7518723BF97} (Talisma NetAgent Customer ActiveX Control version 3) - http://etalk.epson.co.uk/netagent/objects/custappx3.cab
O16 - DPF: {30439117-02CA-4FBA-ADAF-84C2D8E2004D} (v3 silent install) - http://connect.amicustheunion.org/tsweb/v3rdpchk.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1163681284546
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - http://connect.amicustheunion.org/tsweb/msrdp.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Companion) - http://us.dl1.yimg.com/download.comp...io5_3_16_0.cab
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Virgin Broadband PCguard Update Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\Virgin Broadband\PCguard\rpsupdaterR.exe
O23 - Service: PCguard Firewall (RP_FWS) - Virgin Media - C:\Program Files\Virgin Broadband\PCguard\Fws.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O24 - Desktop Component 0: (no name) - C:\Program Files\Windows Media Player\rterenecab.html
O24 - Desktop Component 1: (no name) - http://www.ukstudentlife.com/Ideas/C.../2007/June.jpg

--
End of file - 10469 bytes
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  #6 (permalink)  
Old 07-10-2008, 05:36 PM
Full Member
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Join Date: May 2006
Posts: 78
lindian Is a beginner here at D-A-L
Re: computer really slow, cursor jumping all over
sorry cant remember how to get uninstall list
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  #7 (permalink)  
Old 08-10-2008, 10:42 AM
Full Member
New Recruit
  
Join Date: May 2006
Posts: 78
lindian Is a beginner here at D-A-L
Re: computer really slow, cursor jumping all over
Access IBM
ACDSee
Ad-Aware SE Personal
Adobe Acrobat 4.0, 5.0
Adobe Flash Player 9 ActiveX
Adobe Photoshop 7.0
ArcSoft PhotoImpression
ASAPI Update
a-squared Free 2.0
Authentium AntiVirus SDK - 2
Azureus
BitTornado 0.3.18
Broadband Help
broadband medic
Brother MFL-Pro Suite
BTjunkie Toolbar
CCleaner (remove only)
CDBurnerXP Pro 3
Desktop Lawyer
DVD Decrypter (Remove Only)
DVD Shrink 3.2
EVEREST Home Edition v2.20
exPressIT 5
HijackThis 2.0.2
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
IBM Access Support
IBM Rapid Restore PC Setup
IBM Update Connector
ImgBurn (Remove Only)
Intel(R) 82845G Graphics Driver Software
Intel(R) PRO Ethernet Adapter and Software
Intel(R) PROSet II
InterActual Player
Java(TM) 6 Update 7
Macromedia Dreamweaver MX 2004
Macromedia Extension Manager
Macromedia Fireworks MX 2004
Macromedia Flash MX 2004
Macromedia FreeHand MXa
Malwarebytes' Anti-Malware
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Data Access Components KB870669
Microsoft FrontPage 2002
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Office 2000 Premium
Microsoft User-Mode Driver Framework Feature Pack 1.5
MP3 Player Utilities
MSVC80_x86
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
Nero 7 Ultra Edition
Nokia Connectivity Cable Driver
Nokia PC Suite
Nokia PC Suite
OpenMG Limited Patch 4.2-05-07-27-01
OpenMG Secure Module 4.2.00
PaperPort
PC Connectivity Solution
PerfectDisk
PIF DESIGNER2.1
PL-2303 USB-to-Serial
PowerDVD
PPSDKRedistributables
Radialpoint Security Services
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  #8 (permalink)  
Old 09-10-2008, 01:32 PM
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Posts: 3,421
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Re: computer really slow, cursor jumping all over
You may still have duplicate antivirus tools running (RPS AntiVirus (provided by your ISP) and Authentium AntiVirus SDK - 2). Such tools often conflict with each other and cause system instabilities. Uninstall 'authentium' and let us know if you did.



Also, if you previously had installed separate security tools from Computer Associates (CA) - Pest Patrol, it may advisable to cleanup the following (will provide instructions, if needed):

Quote:
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe


Let us know how your PC is now doing.
__________________
Vincent P

MALWARE: READ FIRST Procedures:
|_ SpyBot V1.5 _|_ HijackThis LOG __V2.0.2 _|




ASAP: promoting a high standard and quality of security support no matter where you seek help.

Quote:
Anti-Spyware Products: Rogue/Suspect TOOLS [ 286+ ] ** | ** Trustworthy Products [ 20+ ]

SAFER SURFING TOOLS (IE/FF **FREE** browser addons):
Linkscanner + WOT (Web of Trust) + SiteAdvisor (suggest at least two but not necessarily all)
Quote:
Tell me and I forget; show me and I remember; involve me and I understand.
There are no foolish questions, the only thing foolish is not asking if you're unsure of something.
Never ASSUME any detail because it can make an ASS out of U and ME... (ASS/U/ME ).
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  #9 (permalink)  
Old 10-10-2008, 09:32 AM
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lindian Is a beginner here at D-A-L
Re: computer really slow, cursor jumping all over
only place I can find Authentium is in program files when I try to delete it say "error deleting file or folder. cannot delete dvpapi. access is denied. same with pest patrol. Please help ThX alot
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  #10 (permalink)  
Old 12-10-2008, 01:39 PM
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Re: computer really slow, cursor jumping all over
Quote:
Authentium AntiVirus SDK - 2 [uninstall list entry]
Did you try using windows add/remove programs (CONTROL PANEL)? That is the standard necessary means for removing most installed programs correctly.

Windows Install Cleanup

Your next best alternative is to download & install Microsoft’s Windows Install Cleanup - Description of the Windows Installer CleanUp Utility utility. Follow the usage instructions on the web page. Look for any entry that has the program name of interest. Click on the entry & then click remove. That might take care of your resistant uninstall problem.



Quote:
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
Stop, Disable, and Remove a Service
  • Go to Start » Run » type: Services.msc » OK.
  • Keep a record of which named items were found for subsequent additional steps later on.
  • Scroll down and find this service: (each bracketed or TEXT service name listed above)
  • Double-click on it.
  • Under the General tab, click the Stop button.
  • Then change the Startup Type to Disabled.
  • Click Apply and then OK.

Next:
  • Run HijackThis.
  • Click on ’Open the Misc Tools section’.
  • Click on ’Delete an NT Service’.
  • Enter (each service name TEXT LABEL found above) into the input BOX (make sure there are NO spaces before or after the name).
  • Click OK and select NO when asked to reboot.


REBOOT when all items have been entered.




Post a new HijackThis LOG and let us know how your PC is now doing.
__________________
Vincent P

MALWARE: READ FIRST Procedures:
|_ SpyBot V1.5 _|_ HijackThis LOG __V2.0.2 _|




ASAP: promoting a high standard and quality of security support no matter where you seek help.

Quote:
Anti-Spyware Products: Rogue/Suspect TOOLS [ 286+ ] ** | ** Trustworthy Products [ 20+ ]

SAFER SURFING TOOLS (IE/FF **FREE** browser addons):
Linkscanner + WOT (Web of Trust) + SiteAdvisor (suggest at least two but not necessarily all)
Quote:
Tell me and I forget; show me and I remember; involve me and I understand.
There are no foolish questions, the only thing foolish is not asking if you're unsure of something.
Never ASSUME any detail because it can make an ASS out of U and ME... (ASS/U/ME ).
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