Unable to connect to the internet out of safe mode

problem is here: INternet only ocnnects in safe mode

Safe Mode:Normal Mode

Welcome,


I notice that you have Spybot's TeaTimer running. While this is normally a wonderful tool to protect against hijackers, it can also interfere with HijackThis fixes. So please disable TeaTimer by doing the following:

1. Run Spybot-S&D
2. Go to the Mode menu, and make sure "Advanced Mode" is selected
3. On the left hand side, choose Tools -> Resident
4. Uncheck "Resident TeaTimer" and OK any prompts

You can reenable TeaTimer once your system is clean.

You have two anti-virus programs running, you need to uninstall one of them as much problems can and will happen with two running.

You also need only one firewall if you have two running.

If you did not install this yourself please uninstall Viewpoint Manager, viewpoint etc.


Run hijackthis and click on "scan system only" button and put checks next to these:


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE




Please close ALL browser windows (including this one).

Everything closed out but hijackthis and click on "fix checked"


Reboot your PC and post a new hijackthis log from normal mode and tell me what is going on now please.

__________________
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MALWARE: READ FIRST Procedures:
|_ SpyBot V1.5 _|_ HijackThis Log __V2.0.2 _|



ASAP: promoting a high standard and quality of security support no matter where you seek help.

can you explain which firewalls or antivirus I have running because I uninstalled all of them I should only have windows firewall and avira

From your hijackthis log:

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - c:\Program Files\Norton Personal Firewall\ccPxySvc.exe
OO23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Personal Firewall Accounts Manager (NISUM) - Symantec Corporation - c:\Program Files\Norton Personal Firewall\NISUM.EXE
023 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: SAVScan - Unknown owner - c:\Program Files\Norton AntiVirus\SAVScan.exe (file missing)
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe


What is going on now?

Norton uninstaller:

http://service1.symantec.com/Support...05033108162039

__________________
Stalking and killing Spyware

Have we helped you? Please consider a donation to help keep D-A-L free. Click on donate below



MALWARE: READ FIRST Procedures:
|_ SpyBot V1.5 _|_ HijackThis Log __V2.0.2 _|



ASAP: promoting a high standard and quality of security support no matter where you seek help.

It needs the product key I have no clue of the product key it came with my computer like 5 or 6 years ago
anyway around this: Save your Norton 2005 or 2004 Product Key, then download and run the Norton Removal Tool

Did you try any way to run the removal tool without the key?

Is Norton showing in your add/remove program? If so uninstall from there if removal tool will not work.

You can always disable Norton for now also.

Enabling or disabling Norton Internet Security or Norton Personal Firewall

I need a new hijackthis log after performing the fixes I suggested.

__________________
Stalking and killing Spyware

Have we helped you? Please consider a donation to help keep D-A-L free. Click on donate below



MALWARE: READ FIRST Procedures:
|_ SpyBot V1.5 _|_ HijackThis Log __V2.0.2 _|



ASAP: promoting a high standard and quality of security support no matter where you seek help.

ok I removed all the Norton products

I need two things:

1. What is going on now?

2. Hijackthis log if further problems exist.

Thanks.

__________________
Stalking and killing Spyware

Have we helped you? Please consider a donation to help keep D-A-L free. Click on donate below



MALWARE: READ FIRST Procedures:
|_ SpyBot V1.5 _|_ HijackThis Log __V2.0.2 _|



ASAP: promoting a high standard and quality of security support no matter where you seek help.

ok I will post one here in a bit

Ok it is actually working in normal mode now if I were try to get my firewall back could it affect the connection again or would you say norton was the problem

thank you very much by the way I really appreciate the help