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DAL Computer Help
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» Spyware, Adware, Viruses and HijackThis Logs
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Computer is slow and shuts down explorer
Computer is slow and shuts down explorer
Spyware, Adware, Viruses and HijackThis Logs

11-05-2009, 02:51 AM
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Senior Member
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Join Date: Nov 2004
Posts: 2,273
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Re: Computer is slow and shuts down explorer
Your computer is clean
1. Download ATF Cleaner by Atribune.
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Unselect Cookies.
Click the Empty Selected button.
If you use Firefox browser
Click Firefox at the top and choose: Select All
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Unselect Cookies.
Click the Empty Selected button.
If you use Opera browser
Click Opera at the top and choose: Select All
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Unselect Cookies.
Click the Empty Selected button.
Click Exit on the Main menu to close the program.
2. Turn off System Restore:
- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK
3. Restart computer.
4. Turn System Restore on.
5. Make sure, Windows Updates are current.
6. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!
7. Download, and install WOT (Web OF Trust): Internet Security | WOT Web of Trust. It'll warn you (in most cases) about dangerous web sites.
8. Read How did I get infected?, With steps so it does not happen again!: How did I get infected?
9. Let me know, how is your computer doing.
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11-05-2009, 02:58 AM
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Newbie
D-A-L Newbie
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Join Date: Jun 2008
Posts: 17
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Re: Computer is slow and shuts down explorer
Here is my list of programs I have (from HijackThis) miscellaneous tool... In case it helps...
Adaptec UDF Reader
Adobe AIR
Adobe Flash Player 10 Plugin
Adobe Flash Player ActiveX
Adobe Media Player
Adobe Media Player
Adobe Photoshop Album Starter Edition
Adobe Photoshop Elements 2.0
Adobe Reader 8.1.2
Adobe® Photoshop® Album Starter Edition 3.0
Adobe® Photoshop® Album Starter Edition 3.0.1
AppCore
Apple Mobile Device Support
Apple Software Update
ArcSoft ShowBiz 2
AvantGo Client
Avery Wizard 3.1
Bonjour
BUM
Canon Camera Support Core Library
Canon Camera Window DC_DV 5 for ZoomBrowser EX
Canon Camera Window DSLR 5 for ZoomBrowser EX
Canon Camera Window MC 5 for ZoomBrowser EX
Canon EOS 5D WIA Driver
Canon EOS Kiss REBEL 300D WIA Driver
Canon EOS-1D Mark II N WIA Driver
Canon EOS-1Ds Mark II WIA Driver
Canon PhotoRecord
Canon RAW Image Task for ZoomBrowser EX
Canon Utilities Digital Photo Professional 2.0
Canon Utilities EOS Capture 1.5
Canon Utilities PhotoStitch 3.1
Canon ZoomBrowser EX (E)
ccCommon
Comcast High-Speed Internet Install Wizard
Comcast Universal Installer v1.2
Compaq Connections
Compaq Instant Support
Compaq Organize
Component Framework
DVC5.0 Driver
eFax Messenger 4.1
Enhanced Multimedia Keyboard Solution
Google Desktop
Google Earth
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Google Updater
GPS Image Tracker
HighMAT Extension to Microsoft Windows XP CD Writing Wizard
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB952287)
HP Deskjet Preloaded Printer Drivers
HP Image Zone 3.5
hp instant support
HP Memories Disc
HP Photo and Imaging 1.0 - HP Photosmart Printer Series
HP Photo and Imaging 2.0 - Photosmart Cameras
HP Photo and Imaging 2.0 - Scanners
HP PSC & OfficeJet 3.0
HP PSC & OfficeJet 3.5
HP Update
Image Web Server IE Plugins 2,0,0,104
Intel(R) Extreme Graphics Driver
IntelliMover Data Transfer Demo
InterVideo WinDVD Player
iPod for Windows 2005-06-26
iPod for Windows 2006-01-10
iPod for Windows 2006-06-28
iPod Update 2004-04-28
iPod Updater 2004-07-15
iTunes
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 6
Java 2 Runtime Environment, SE v1.4.1_02
Java 2 Runtime Environment, SE v1.4.2
Java Web Start
Java(TM) 6 Update 11
LiveUpdate (Symantec Corporation)
LiveUpdate (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Malwarebytes' Anti-Malware
MapShots for Pocket PC
MediaFACE 4.01
MediaFACE 4.01 Image Library
Memory Stick Formatter
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft ActiveSync 3.7
Microsoft Broadband Networking
Microsoft Data Access Components KB870669
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 Premium
Microsoft Office Accounting 2008
Microsoft Office Accounting 2008
Microsoft Office Accounting 2008 Equifax Addin
Microsoft Office Accounting 2008 Fixed Asset Manager
Microsoft Office Accounting 2008 PayPal Addin
Microsoft Office Accounting ADP Payroll Addin
Microsoft Office Small Business Connectivity Components
Microsoft Office Standard Edition 2003
Microsoft Plus! Digital Media Edition
Microsoft Pocket Streets for Pocket PC
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Express Edition (MSSMLBIZ)
Microsoft SQL Server 2005 Tools Express Edition
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft Streets and Trips 2005
Microsoft Visual C++ 2005 Redistributable
Microsoft Windows Journal Viewer
Microsoft Works 7.0
MM ParadigmPAL
Mozilla Firefox (3.0.6)
MSN Music Assistant
MSN Toolbar
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 6 Service Pack 2 (KB954459)
MUSICMATCH Jukebox
Netscape (7.1)
Norton AntiVirus
Norton AntiVirus Help
Norton Confidential Core
Norton Internet Security
Norton Internet Security (Symantec Corporation)
Norton Protection Center
NVIDIA GART Driver
OneTouch Software
OneTouch USB Driver
overland
PC-Doctor for Windows
Philips RUSH Audio Player (128 MB)
Photosmart 130,230,7150,7345,7350,7550 (Remove only)
Photosmart 140,240,7200,7600,7700,7900 Series
Picasa 2
Picture Package Music Transfer
PS2
Pumping Apparatus Driver Operator Study Guide 2.0
Python 2.2 combined Win32 extensions
Python 2.2.1
Quicken 2007
QuickTime
RecordNow!
Roxio Easy Media Creator 7 Basic VCD Edition
Safari
Samsung Camcorder USB-D03 Capture Driver
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893066)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901190)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961373)
Slyder from Compaq (remove only)
Sonic Update Manager
Sony Picture Utility
Sony USB Driver
SpamSubtract
SPBBC 32bit
SPSS 11.5 for Windows
SUPERAntiSpyware Free Edition
Symantec KB-DocID:2003093015493306
Symantec Network Driver Update
Ulead Photo Express 4.0 SE
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB932823-v3)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Video Server E
Viewpoint Media Player (Remove Only)
Winamp (remove only)
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Format Runtime
Windows Media Player 10
Windows Media Player 9 Hotfix [See KB885492 for more information]
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888240
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
Yahoo! Companion
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11-05-2009, 03:00 AM
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Newbie
D-A-L Newbie
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Join Date: Jun 2008
Posts: 17
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Re: Computer is slow and shuts down explorer
Thank you so much! I'm glad to know my computer is clean. I posted my list of programs before I saw your last post. I will do everything you suggest in this last post and will let you know how the computer behaves.
Thank you again!
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11-05-2009, 03:24 AM
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Senior Member
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Join Date: Nov 2004
Posts: 2,273
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Re: Computer is slow and shuts down explorer
You're very welcome 
You can uninstall these:
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 6
Java 2 Runtime Environment, SE v1.4.1_02
Java 2 Runtime Environment, SE v1.4.2
Java Web Start
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11-05-2009, 07:47 PM
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Newbie
D-A-L Newbie
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Join Date: Jun 2008
Posts: 17
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Re: Computer is slow and shuts down explorer
Hello. My computer is still and just got the message "low in virtual memory".... what else can I do?
Thank you
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11-05-2009, 08:52 PM
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Senior Member
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Join Date: Nov 2004
Posts: 2,273
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Re: Computer is slow and shuts down explorer
Please, post some computer info:
- processor type, amount of RAM (hold Windows logo key, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")
What is the virtual memory size set to?
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11-05-2009, 09:28 PM
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Newbie
D-A-L Newbie
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Join Date: Jun 2008
Posts: 17
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Re: Computer is slow and shuts down explorer
Intel (R)
Pentium (R) 4 CPU 2.50 GHz
2.50 GHz, 504 MB of RAM
Used space 73.6 GB
Free space 34.2 GB
Capacity 107 GB
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11-05-2009, 09:35 PM
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Senior Member
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Join Date: Nov 2004
Posts: 2,273
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Re: Computer is slow and shuts down explorer
What is the virtual memory size set to?
Click Start, click Run, type sysdm.cpl in the Open box, and then press ENTER.
Click the Advanced tab, and then under Performance click Settings.
Click the Advanced tab, and then under Virtual memory click Change.
Which option is "ticked"?
System managed size, or Custom size?
If custom, what are the min, and max values?
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11-05-2009, 09:48 PM
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Newbie
D-A-L Newbie
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Join Date: Jun 2008
Posts: 17
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Re: Computer is slow and shuts down explorer
Oh yes, I forgot to post it in previous post,
"System managed size" is ticked.
Under space available for C: drive it says 35799MB
total paging size for all files 755MB
Thank you
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11-05-2009, 09:52 PM
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Senior Member
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Join Date: Nov 2004
Posts: 2,273
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Re: Computer is slow and shuts down explorer
Tick Custom size, and set min, and max to 750MB.
Restart computer.
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