Over the last week, I've had a lot of problems with a previously trouble-free pc.
The first thing that happened was everytime I opened a browser window (IE7), it opened another browser window at the same time. With the help of someone, I established that this was a 'weatherbug' that AVG, Spybot and AdAware didn't find. I THINK that is now removed. I ran Sophos SAV32CLI which seemed to clear it.
To double check, I ran Sophos Detector, then, under instruction, deleted the appropriate files it found. However, they keep on coming back no matter what is done. I have even re-installed windows!
I ran the Sophos detector again tonight and this is what it found.
"C:\Documents and Settings\G.Read\Local Settings\Temp\DSPROFILEEDITOR.EXE returned SAV interface error 0xa00402f: Format not supported"
"Adware/PUA Trymedia (of type Other) detected"
"C:\Program Files\Common Files\PC Suite\Services\NclSync.dll
returned SAV interface error 0xa0040210: The file could not be accessed"
"Adware/PUA DataApp (of type Other) detected"
"Unknown error 0x80070017 decomposing C:\Documents and Settings\G.Read\Application Data\Adobe\Photoshop\"
I have downloaded and run Avira and this is the log from the scan
Avira AntiVir Personal
Report file date: 17 May 2009 20:09
Scanning for 1284893 virus strains and unwanted programs.
Licensee : Avira AntiVir Personal - FREE Antivirus
Serial number : 0000149996-ADJIE-0000001
Platform : Windows XP
Windows version : (Service Pack 2) [5.1.2600]
Boot mode : Normally booted
Username : SYSTEM
Computer name : RUSSANDGILL
Version information:
BUILD.DAT : 9.0.0.394 17962 Bytes 17/04/2009 11:20:00
AVSCAN.EXE : 9.0.3.5 466689 Bytes 17/04/2009 08:57:30
AVSCAN.DLL : 9.0.3.0 40705 Bytes 27/02/2009 10:58:24
LUKE.DLL : 9.0.3.2 209665 Bytes 20/02/2009 11:35:49
LUKERES.DLL : 9.0.2.0 12033 Bytes 27/02/2009 10:58:52
ANTIVIR0.VDF : 7.1.0.0 15603712 Bytes 27/10/2008 12:30:36
ANTIVIR1.VDF : 7.1.2.12 3336192 Bytes 11/02/2009 20:33:26
ANTIVIR2.VDF : 7.1.2.105 513536 Bytes 03/03/2009 07:41:14
ANTIVIR3.VDF : 7.1.2.127 110592 Bytes 05/03/2009 14:58:20
Engineversion : 8.2.0.100
AEVDF.DLL : 8.1.1.0 106868 Bytes 27/01/2009 17:36:42
AESCRIPT.DLL : 8.1.1.56 352634 Bytes 26/02/2009 20:01:56
AESCN.DLL : 8.1.1.7 127347 Bytes 12/02/2009 11:44:25
AERDL.DLL : 8.1.1.3 438645 Bytes 29/10/2008 18:24:41
AEPACK.DLL : 8.1.3.10 397686 Bytes 04/03/2009 13:06:10
AEOFFICE.DLL : 8.1.0.36 196987 Bytes 26/02/2009 20:01:56
AEHEUR.DLL : 8.1.0.100 1618295 Bytes 25/02/2009 15:49:16
AEHELP.DLL : 8.1.2.2 119158 Bytes 26/02/2009 20:01:56
AEGEN.DLL : 8.1.1.24 336244 Bytes 04/03/2009 13:06:10
AEEMU.DLL : 8.1.0.9 393588 Bytes 09/10/2008 14:32:40
AECORE.DLL : 8.1.6.6 176501 Bytes 17/02/2009 14:22:44
AEBB.DLL : 8.1.0.3 53618 Bytes 09/10/2008 14:32:40
AVWINLL.DLL : 9.0.0.3 18177 Bytes 12/12/2008 08:47:59
AVPREF.DLL : 9.0.0.1 43777 Bytes 05/12/2008 10:32:15
AVREP.DLL : 8.0.0.3 155905 Bytes 20/01/2009 14:34:28
AVREG.DLL : 9.0.0.0 36609 Bytes 05/12/2008 10:32:09
AVARKT.DLL : 9.0.0.3 292609 Bytes 24/03/2009 15:05:41
AVEVTLOG.DLL : 9.0.0.7 167169 Bytes 30/01/2009 10:37:08
SQLITE3.DLL : 3.6.1.0 326401 Bytes 28/01/2009 15:03:49
SMTPLIB.DLL : 9.2.0.25 28417 Bytes 02/02/2009 08

33
NETNT.DLL : 9.0.0.0 11521 Bytes 05/12/2008 10:32:10
RCIMAGE.DLL : 9.0.0.21 2438401 Bytes 09/02/2009 11:45:45
RCTEXT.DLL : 9.0.37.0 86785 Bytes 17/04/2009 10:19:48
Configuration settings for the scan:
Jobname.............................: Complete system scan
Configuration file..................: c:\program files\avira\antivir desktop\sysscan.avp
Logging.............................: low
Primary action......................: interactive
Secondary action....................: ignore
Scan master boot sector.............: on
Scan boot sector....................: on
Boot sectors........................: C:,
Process scan........................: on
Scan registry.......................: on
Search for rootkits.................: on
Integrity checking of system files..: off
Scan all files......................: All files
Scan archives.......................: on
Recursion depth.....................: 20
Smart extensions....................: on
Macro heuristic.....................: on
File heuristic......................: medium
Deviating risk categories...........: +APPL,+SPR,
Start of the scan: 17 May 2009 20:09
Starting search for hidden objects.
'58767' objects were checked, '0' hidden objects were found.
The scan of running processes will be started
Scan process 'avscan.exe' - '1' Module(s) have been scanned
Scan process 'avcenter.exe' - '1' Module(s) have been scanned
Scan process 'avgnt.exe' - '1' Module(s) have been scanned
Scan process 'sched.exe' - '1' Module(s) have been scanned
Scan process 'avguard.exe' - '1' Module(s) have been scanned
Scan process 'msiexec.exe' - '1' Module(s) have been scanned
Scan process 'OUTLOOK.EXE' - '1' Module(s) have been scanned
Scan process 'IEXPLORE.EXE' - '1' Module(s) have been scanned
Scan process 'ALMon.exe' - '1' Module(s) have been scanned
Scan process 'ALsvc.exe' - '1' Module(s) have been scanned
Scan process 'SAVAdminService.exe' - '1' Module(s) have been scanned
Scan process 'SavService.exe' - '1' Module(s) have been scanned
Scan process 'wscntfy.exe' - '1' Module(s) have been scanned
Scan process 'alg.exe' - '1' Module(s) have been scanned
Scan process 'msmsgs.exe' - '1' Module(s) have been scanned
Scan process 'ctfmon.exe' - '1' Module(s) have been scanned
Scan process 'explorer.exe' - '1' Module(s) have been scanned
Scan process 'PavPrSrv.exe' - '1' Module(s) have been scanned
Scan process 'LEXPPS.EXE' - '1' Module(s) have been scanned
Scan process 'spoolsv.exe' - '1' Module(s) have been scanned
Scan process 'LEXBCES.EXE' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'lsass.exe' - '1' Module(s) have been scanned
Scan process 'services.exe' - '1' Module(s) have been scanned
Scan process 'winlogon.exe' - '1' Module(s) have been scanned
Scan process 'csrss.exe' - '1' Module(s) have been scanned
Scan process 'smss.exe' - '1' Module(s) have been scanned
31 processes with 31 modules were scanned
Starting master boot sector scan:
Master boot sector HD0
[INFO] No virus was found!
Start scanning boot sectors:
Boot sector 'C:\'
[INFO] No virus was found!
Starting to scan executable files (registry).
The registry was scanned ( '48' files ).
Starting the file scan:
Begin scan in 'C:\'
C:\pagefile.sys
[WARNING] The file could not be opened!
[NOTE] This file is a Windows system file.
[NOTE] This file cannot be opened for scanning.
C:\Program Files\Common Files\PCSuite\Services\NclSync.dll
[WARNING] The file could not be opened!
C:\System Volume Information\_restore{356FE534-7530-4DA0-9DBE-C8DCB85677B2}\RP1198\A0054468.dll
[DETECTION] Contains recognition pattern of the ADSPY/WBug.A adware or spyware
Beginning disinfection:
C:\System Volume Information\_restore{356FE534-7530-4DA0-9DBE-C8DCB85677B2}\RP1198\A0054468.dll
[DETECTION] Contains recognition pattern of the ADSPY/WBug.A adware or spyware
[NOTE] The file was moved to '4a406e16.qua'!
End of the scan: 17 May 2009 21:04
Used time: 54:38 Minute(s)
The scan has been done completely.
8608 Scanned directories
282590 Files were scanned
1 Viruses and/or unwanted programs were found
0 Files were classified as suspicious
0 files were deleted
0 Viruses and unwanted programs were repaired
1 Files were moved to quarantine
0 Files were renamed
2 Files cannot be scanned
282587 Files not concerned
1518 Archives were scanned
2 Warnings
2 Notes
58767 Objects were scanned with rootkit scan
0 Hidden objects were found
================================================== =======
I have also downloaded and run HijackThis. This is the logfile.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:07:54, on 17/05/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Panda Security\PavShld\pavprsrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wscntfy.exe
c:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
c:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
c:\Program Files\Sophos\AutoUpdate\ALsvc.exe
c:\Program Files\Sophos\AutoUpdate\ALMon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\MICROS~2\Office\OUTLOOK.EXE
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about
:blank
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
http://update.microsoft.com/windowsu...?1242573309765
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Panda Process Protection Service (PavPrSrv) - Unknown owner - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe (file missing)
O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - c:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - c:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Plc - c:\Program Files\Sophos\AutoUpdate\ALsvc.exe
--
End of file - 3605 bytes
================================================== ========
Can someone help please?