Help MUCH Appreciated.

Injigo · #1 (**permalink**) 21-05-2009, 10:09 PM

Hi there. I've been infected with one of those "hard to get rid of" malware. Soo, here's my HijackThis log file:

Help is much appreciated. Thank You in advanced.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:52:28 PM, on 6/21/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TightVNC\WinVNC.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\BitDefender\BitDefender 2009\seccenter.exe
D:\Program Files\EndItAll\enditall.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
O2 - BHO: C:\WINDOWS\system32\sdrgfcvbf.dll - {C2BA40A1-74F3-42BD-F434-12345A2C8953} - C:\WINDOWS\system32\sdrgfcvbf.dll
O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2009\IEToolbar.dll
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe"
O4 - HKLM\..\Run: [BitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2009\IEShow.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [TightVNC] C:\\Program Files\\TightVNC\\WinVNC.exe
O4 - HKUS\S-1-5-19\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'Default user')
O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
O10 - Unknown file in Winsock LSP: c:\windows\system32\23503593.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\23503593.dll
O16 - DPF: {0D41B8C5-2599-4893-8183-00195EC8D5F9} (asusTek_sysctrl Class) - http://support.asus.com/common/asusTek_sys_ctrl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1241051856718
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1241182120609
O22 - SharedTaskScheduler: sdfsefsfdvdubgiungfuyd - {C2BA40A1-74F3-42BD-F434-12345A2C8953} - C:\WINDOWS\system32\sdrgfcvbf.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: BitDefender Arrakis Server (Arrakis3) - BitDefender S.R.L. Antivirus software - BitDefender - The future of security now! - C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\Arrakis3.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender SRL - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SiSoftware Deployment Agent Service (SandraAgentSrv) - SiSoftware - D:\Program Files\SiSoftware\SiSoftware Sandra Professional Business 2009.SP2\RpcAgentSrv.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S. R. L. - C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe

--
End of file - 5529 bytes

Thanks again.

Neal · #2 (**permalink**) 22-05-2009, 08:14 PM

Welcome,

Download LSPfix here:
LSP-Fix - a free program to repair damaged Winsock 2 stacks
Or here:
LSPFix Freeware download and review - repairs Winsock 2 settings from SnapFiles
or here:
|MG| LSP - Fix

To run it be sure you are NOT connected to the Internet.

Launch the application, and click the "I know what I'm doing" checkbox.

Check all instances of 23503593.dll (and nothing else), and move them to the "Remove" pane.
Then click Finish.
Go to c:\windows\system32\23503593.dll and delete 23503593.dll< file
Reboot your computer. A full power down reboot.

to find and delete 23503593.dll:

Navigate to this file using Windows Explorer (OR Start -> Search) and delete (if present):

Then...

* Please download Malwarebytes' Anti-Malware from HERE or HERE

Double Click mbam-setup.exe to install the application.

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and zLaunch Malwarebytes Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire report in your next reply along with a fresh HijackThis log.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Injigo · #3 (**permalink**) 23-05-2009, 10:59 AM

Hello Neal and thanks for the quick reponse.

Everything went smoothly. The only problem I ran into was deleting the "23503593.dll" in the "c:\windows\system32" directory. This, I believe, was because i did not have "show hidden files" files enabled under Windows Explorer>Folder Options>View. Although, I did attempt to delete the .dll with command prompt and i was not able to find it. MBAM found 15 infected objects I believe. Here is the log:

Malwarebytes' Anti-Malware 1.36
Database version: 2168
Windows 5.1.2600 Service Pack 3

5/23/2009 2:35:27 AM
mbam-log-2009-05-23 (02-35-27).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 193951
Time elapsed: 50 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 3
Registry Values Infected: 4
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\sdrgfcvbf.dll (Trojan.Ertfor) -> Delete on reboot.

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curre ntVersion\Ext\Stats\{c2ba40a1-74f3-42bd-f434-12345a2c8953} (Trojan.Ertfor) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{c2ba40a1-74f3-42bd-f434-12345a2c8953} (Trojan.Zlob.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Explorer\Browser Helper Objects\{c2ba40a1-74f3-42bd-f434-12345a2c8953} (Trojan.Ertfor) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\kr_done1 (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curre ntVersion\Policies\Explorer\ForceClassicControlPan el (Hijack.ControlPanelStyle) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curre ntVersion\Run\diagnostic manager (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Explorer\SharedTaskScheduler\{c2ba40a1-74f3-42bd-f434-12345a2c8953} (Trojan.Zlob.H) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curre ntVersion\Policies\Explorer\NoFolderOptions (Hijack.FolderOptions) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curre ntVersion\Policies\System\DisableRegistryTools (Hijack.Regedit) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curre ntVersion\Policies\Explorer\NoSMHelp (Hijack.Help) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\sdrgfcvbf.dll (Trojan.Zlob.H) -> Delete on reboot.
C:\WINDOWS\system32\p2hhr.bat (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\kr_done1 (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator\Local Settings\Temp\4003255316.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

And here is the new HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:57:37 AM, on 5/23/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TightVNC\WinVNC.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2009\IEToolbar.dll
O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe"
O4 - HKLM\..\Run: [BitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2009\IEShow.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [TightVNC] C:\\Program Files\\TightVNC\\WinVNC.exe
O4 - HKUS\S-1-5-19\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'Default user')
O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
O16 - DPF: {0D41B8C5-2599-4893-8183-00195EC8D5F9} (asusTek_sysctrl Class) - http://support.asus.com/common/asusTek_sys_ctrl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1241051856718
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1241182120609
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: BitDefender Arrakis Server (Arrakis3) - BitDefender S.R.L. Antivirus software - BitDefender - The future of security now! - C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\Arrakis3.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender SRL - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SiSoftware Deployment Agent Service (SandraAgentSrv) - SiSoftware - D:\Program Files\SiSoftware\SiSoftware Sandra Professional Business 2009.SP2\RpcAgentSrv.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S. R. L. - C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe

--
End of file - 5127 bytes

I forgot to mention: MBAM presented me with this message while disinfecting:

"Regedit has been disabled and will affect the quarantining process. Malwarebytes' Anti-Malware will now enable Regedit."

I doubt it is a big deal. But I thought I should mention it anyway.

Neal · #4 (**permalink**) 25-05-2009, 11:14 PM

MBAM enabled it(regedit) so that ia good.

Update Java: Security Issue

* Go to Start > Control Panel double-click on the Software icon > add/remove programs.
* Search in the list for all previous installed versions of Java. (J2SE Runtime Environment.... )

It should have next icon next to it:

Select it and click Remove.
* The current version can be downloaded from Sun here: Java SE Downloads - Sun Developer Network (SDN) Scroll down the page to 'Java Runtime Environment (JRE) 6u13(or higher) and press the 'Download' button. On the new web page, click the 'Accept License Agreement' button. Then select 'Windows Offline Installation, Multi-language' in the Windows Platform area just below the Accept button.

How is your computer behaving now?

Injigo · #5 (**permalink**) 28-05-2009, 03:01 AM

Everything seems to running just dandy now. I updated Java and also installed BitDefender Total Security. Thank you very much, Neal. I very much appreciate it.

Neal · #6 (**permalink**) 28-05-2009, 09:14 PM

You betcha! Glad we could help.

If you are no longer having any more trouble here is some preventative measures for you.

Be sure to re-hide hidden files/folders if you were asked to unhide them

Here are some preventive measures you can take to keep your computer from getting infected again. Also keep SpybotS&D updated.

Read This First - IMPORTANT Instructions - D-A-L Computer Help

Flush your restore points in ME and XP, by turning System Restore off and then back on.
This will create a fresh restore point.

Explained Here:
Windows XP: McAfee Threat Center

Explained Here
Microsoft ME:
Disabling or enabling Windows Me System Restore

Please download ATF Cleaner by Atribune to desktop.
http://www.atribune.org/public-beta/ATF-Cleaner.exe

Double-click ATF-Cleaner.exe to run the program, to clean junk files off your PC.

If you would like to keep your cookies don't check that item

* Under Main "Select Files to Delete" choose: Select All.
* Click the Empty Selected button.
* If you use Firefox browser click Firefox at the top and choose: Select All
* Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
* If you use Opera browser click Opera at the top and choose: Select All
* Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

To reduce the re-infection potential for malware and protect yourself against spyware, here are a few helpful suggestions:

1. Keep Windows and Internet Explorer current with the latest critical security updates from Microsoft. This will patch many of the security holes through which attackers can gain access to your computer. You CANNOT complete this update using an alternate browser.
http://v5.windowsupdate.microsoft.co....aspx?ln=en-us

Internet Explorer 8: Home page

2. Run your antivirus software regularly, and to keep its definitions up-to-date. If you are thinking about switching, there are a some good free Antivirus programs that are decent, including Avira and Avast and PCTools.
AVIRA: http://www.free-av.com/]Avira

AVAST: FREE antivirus software with spyware protection: avast! Home Edition

PCTOOLS: PC Tools AntiVirus - Free Anti Virus Download and Removal

3. In addtion to using SpyBot S&D consider using another free malware scanning/removal program:
Windows Defender: Windows Defender: Home Page

4. Consider using a free firewall if you are not already using one. Some good free ones are:
Kerio: Personal Firewall by Sunbelt Software - Full Version & FREE Firewall - Kerio

Comodo:Firewall and AntiVirus Free Software Download from Comodo

5. Consider using an alternate free browser for general web surfing but you must use IE for windows update.
Mozilla Firefox: www.mozilla.org/products/firefox/

6. Consider increasing your browser security by using Spyware Blaster:
SpywareBlaster will increase browser protection by blocking Thousands of known malware sites by adding them to IE's restricted sites zone. Download it here:

SpywareBlaster | Prevent spyware and malware. Free download.

If you use SpywareBlaster, you can also use a customblocklist to add even more entries into IE restricted sites zone. Go to this site for the current list and how to use instructions: SpywareBlaster Custom Blocking List

IE-SPYAD is similar in that it adds thousands more known malware sites to IE's restricted zone. Download it here:
https://netfiles.uiuc.edu/ehowes/www/resource.htm

Block access to Untrustworthy Sites

You can prevent your computer from visiting a myriad of untrustworthy sites and ad-servers by installing a customised hosts file. One of the best available is the: MVPS Hosts File. Simply follow the instructions to install the file in the correct location. This will not only make surfing safer but will improve website load times and block popups from many of the large ad-servers.

*Remember just like your primary anti-virus software, it is important to keep all of these programs up-to-date and use them on a regular basis. It's Free

Injigo · #7 (**permalink**) 29-05-2009, 09:10 AM

Well it seems everything was working ok until BitDefender started messing up, at which point I uninstalled it. Now, I'm only able to connect to the internet through the browser. No programs are able to connect (ie. AIM, SpyBotSD, Windows Live Messenger). I don't think this is a virus but maybe something to do with network settings or the like.

Neal · #8 (**permalink**) 29-05-2009, 09:14 PM

Check with your internet service provider and if that doesn't resolve the problem post a new hijackthis log please.

How did you uninstall Bit Defender?

Read this below:

How to uninstall BitDefender

Injigo · #9 (**permalink**) 01-06-2009, 01:08 AM

I checked my date and time and found out it was set to January 1, 2002 O.o. So I set it back and everything was working again. Then...it set itself back again to several years early. Werd ay? Hijack this won't seem to open. I uninstalled BitDefender with the uninstall tool provided on that website. Also, SpyBot won't update saying "Error retrieving update info file!" even with the time and date correct.

Neal · #10 (**permalink**) 01-06-2009, 09:58 PM

Rename hijackthis.exe to foolyou.exe or something like that.

Make sure your clock is set to the correct time zone.

Also make sure you are the administrater on your pc.