Print these instructions out.
NOTE. If any of the programs listed below refuse to run, try renaming executive file to something else; for instance, rename hijackthis.exe to scanner.exe
***VERY IMPORTANT! Make sure, you update Superantispyware, and Malwarebytes before running the scans.***
STEP 1. Download SUPERAntiSpyware Free for Home Users:
SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here:
SUPERAntiSpyware.com - Database Definition Information.)
* Close SUPERAntiSpyware.
PHYSICALLY DISCONNECT FROM THE INTERNET
Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen
* Open SUPERAntiSpyware.
* Under
Configuration and Preferences, click the
Preferences button.
* Under
General and Startup tab, make sure,
Start SUPERAntiSpyware when Windows starts option is UN-checked.
* Click the
Scanning Control tab.
* Under
Scanner Options make sure the following are checked (leave all others unchecked):
- Close browsers before scanning.
- Scan for tracking cookies.
- Terminate memory threats before quarantining.
* Click the
Close button to leave the control center screen.
* Back on the main screen, under
Scan for Harmful Software click
Scan your computer.
* On the left, make sure you check
C:\Fixed Drive.
* On the right, under
Complete Scan, choose
Perform Complete Scan.
* Click
Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a
Scan Summary box will appear with potentially harmful items that were detected. Click
OK.
* Make sure everything has a checkmark next to it and click
Next.
* A notification will appear that
Quarantine and Removal is Complete. Click
OK and then click the
Finish button to return to the main menu.
* If asked if you want to reboot, click
Yes.
* To retrieve the removal information after reboot, launch SUPERAntispyware again.
- Click Preferences, then click the Statistics/Logs tab.
- Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
- If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
- Please copy and paste the Scan Log results in your next reply.
* Click
Close to exit the program.
Post SUPERAntiSpyware log.
NOTE:
Tracking cookies may be omitted from the log.
RECONNECT TO THE INTERNET
RESTART COMPUTER!
STEP 2. Download
Malwarebytes' Anti-Malware:
Malwarebytes.org to your desktop.
(Malwarebytes is free to use as a manual scanner. Payment is only required if you wish to have it run and update automatically which is not necessary for our purposes)
* Double-click
mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to
Update Malwarebytes' Anti-Malware and
Launch Malwarebytes' Anti-Malware, then click
Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select
Perform full scan, then click
Scan.
* When the scan is complete, click OK, then
Show Results to view the results.
* Be sure that everything is checked, and click
Remove Selected.
* When completed, a log will open in Notepad.
*
Post the log back here.
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\
log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\
log-date.txt
RESTART COMPUTER!
STEP 3. Download
GMER:
GMER - Rootkit Detector and Remover, by clicking on
Download EXE button.
Alternative downloads:
-
|MG| GMER 1.0.15.14972
-
http://www.softpedia.com/get/Interne...ers/GMER.shtml
Double click on downloaded
.exe file, select
Rootkit tab and click the
Scan button.
When scan is completed, click
Save button, and save the results as
gmer.log
Warning ! Please, do not select the "Show all" checkbox during the scan.
Post the log to your next reply.
RESTART COMPUTER
STEP 4. Download
HijackThis:
TrendSecure | Download TrendMicro HijackThis
by clicking on
Download HijackThis Installer
Install, and run it.
Post HijackThis log.
Do NOT attempt to "fix" anything!
DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
