continuously rebooting

uncon77 · #1 (**permalink**) 15-02-2009, 01:27 AM

My parents have a Dell with a pentium 3 running windows 2000 professional. Their printer went out and they got a new one. To install the software it has to have a newer service pack. The only one now available is sp4. after downloading and installing sp4 the computer continuously reboots after "applying security policy" on the startup screen. I have ran everything I know to run on it to clean the registry and viruses or adware, and it is still the same. I can start it in safe mode, or remove sp4 and it runs fine. Any help would be greatly appreciated.

jephree · #2 (**permalink**) 17-02-2009, 04:34 AM

What is the exact Dell model?

What is the exact printer model?

Where did you download SP4?

Windows Update?

http://support.microsoft.com/kb/260910

ntvinh986 · #3 (**permalink**) 11-11-2009, 09:50 AM

Quote:

Originally Posted by uncon77

My parents have a Dell with a pentium 3 running windows 2000 professional. Their printer went out and they got a new one. To install the software it has to have a newer service pack. The only one now available is sp4. after downloading and installing sp4 the computer continuously reboots after "applying security policy" on the startup screen. I have ran everything I know to run on it to clean the registry and viruses or adware, and it is still the same. I can start it in safe mode, or remove sp4 and it runs fine. Any help would be greatly appreciated.

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