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Opening My Computer Cause Windows to Freeze

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Windows 98/98SE Help
  #1 (permalink)  
Old 30-01-2005, 11:31 AM
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seed69 Is a beginner here at D-A-L
Opening My Computer Cause Windows to Freeze

Everytime I try to open the my computer icon on the desktop the computer freezes up. The most recent thing I have done to the my laptop was update my cd-rom driver because the cd-rom was causing me some problems. The cd-rom was saying that it was working properly, but any type of cd I put in would not execute. So, I ask a friend and they suggested to update the driver and see if that corrects the problem. After downloading the updated driver from the Toshiba website, I installed it and restarted the system and that when my laptops windows started to freeze. It seems to work, in a sense, as long as I do not try to open any of the drives or search the system. I do not have access to the A drive, C Drive, or D Drive. I can only access the programs that are available when you hit the windows key and sometimes they can cause the computer to freeze. I just had the harddrive replaced and I checked all the cd-rom cable before updating the driver. Any help that you can provide will be very appreciated.

I have a Toshiba Satellite 1620CDS
AMD K6-2+ processor 475MHz
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Old 02-06-2005, 05:15 PM
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Re: Opening My Computer Cause Windows to Freeze

Hi, Seed69!
This is my first day on this forum, and I have already posted an inquiry and tried to help a couple of people.
It is sad that your 1st post has been here 5 months without a single reply!
This posting may bump it back to someone's attention.
I know exactly what you're talking about, Seed69. However I know nothing about laptops and nothing about Toshiba.
Nonetheless, I experienced the exact problem on my Compaq Presario 5222 Desktop PC a couple of months ago. After installing a CD-RW device to replace my old CDROM, I couldn't get the new one OR the old one to work again.
The main symptom evidenced was that I could work with any of my programs, but if I opened My Computer, the system froze.
I eventually got everything back to normal this week, but I think my solution may be brand-specific (Compaq). It involved installing some ATAPI device drivers.
However, I think it best that someone familiar with Toshiba desktops respond to your inquiry.
By the way, if you have fixed the problem, please post that fact here, as it is a common problem with multiple possible solutions.
Cordially
Cronista in Phoenix
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Old 08-06-2005, 10:10 PM
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Re: Opening My Computer Cause Windows to Freeze

I gather you don't have a recent backup or partition image of your system to restore to.

Not knowing just what you have to work with (Toshiba Restore CD(s) or full O/S CD) and how your machine has been set up........

It sounds like a registry key or possibly explorer.exe itself may have been somewhat compromised. Explorer is one of the core components of the Windows platform kernel. If it goes, not a lot else will work.

Three seperate suggestions:

1.
Start your system in RAW DOS. When you power on the system, at the POST screen, (Power On Self Test, usually the second screen you see) hold down the Ctrl key. You have to be quick. You should get the MS Startup Menu. Choose Command Prompt Only.
If the system doesn't finish the boot from here, the drive or some files are corrupted and you'll need to use a floppy boot disk. * = See note below regarding the boot disk.

Once you get the machine booted to the command prompt, if you're at A:\ because you used a floppy boot disk, type in;

c:

and hit Enter.

Then type in; (Hit the Enter key after each command)

cd c:\windows\sysbckup

dir/a rb*.cab

Is there a file with a date which preceeds the problem occurring?

If there is, you can try restoring the registry to that date. There will be four files replaced with backup copies from the date you pick. System.dat, user.dat (these two make up the registry itself), win.ini (Windows as you have it configured), and system.ini (the "controls" for your Windows environment).

If no main files have been removed/corrupted and the problem is within one of these four elements, your problem should be corrected. You will however, have to reinstall any software and maybe some windows updates which were added after the date of the RBXXX.CAB file you picked as this action replaces the registry with an older one.

To perform the above, type in;

c:\windows\command\scanreg/restore

and hit Enter. Pick the appropriate file based upon the restore date you need. Follow the prompts, and when completed, reboot your machine.

2.
If Windows will boot and run, you could try to run SFC (System File Checker) to scan for corrupted files, or extract and replace the c:\windows\explorer.exe file.

Start, Run, type in sfc.

Follow the prompts. Note: If you choose to let it check for all files on it's own without direction from you, read these SFC considerations.


3.
You could try a reinstall of the O/S on top of itself. ie; NO format, just reinstall to C:\WINDOWS. (Not C:\WINDOWS.000 which is where it will want to go, you just redirect it at this point.) This will retain programs, settings, etc.

For this you will need a 98 boot disk, and the O/S CD along with the Product Key. Boot the machine using the boot disk. Choose CDROM support. Watch for the device letter assigned to the CDROM near the end of the boot. It will probably be E: or F: unless you have several partitions, or more than one hard disk. Put the O/S CD in the CDROM drive. Give it a few seconds to spin up and gather the data. Type in;

x:\setup (where X is the device letter assigned by the boot floppy)

and setup should start. Ensure you redirect the install to C:\WINDOWS, NOT C:\WINDOWS.000.

Please post back with any questions and results of anything here you've tried. You won't have to wait so long for a reply this time. ;>}


* = Boot disk. Download this file to somewhere convenient (Desktop?). Do not just copy this file to a floppy. Place a floppy disk in your A: drive. Click on the downloaded file to run it. Running this file will format the floppy, ensure it's error free, and create the boot disk on your floppy. You can then boot with it.
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