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DAL Computer Help
» Operating System Help
» Windows ME Help
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Problem on Start Up
Problem on Start Up
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09-09-2004, 05:05 PM
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Newbie
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Problem on Start Up
Hi hope you can help me at start up I get the message "Motive directory has caused an error in Kernel32.dll motive directory will now close" sometimes another fault comes up mad has caused an error in Kernel32.DLL mad will now close it is driving me mad trying to fix it PLEASE HELP!
Andy
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09-09-2004, 05:56 PM
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Join Date: Aug 2004
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Re: Problem on Start Up
Does this happen to be an HP computer? Do you have an HP all in one printer, scanner hooked up?
Assuming this is being caused by your HP all in one, please click HERE for the solution to this error, HTH 
Last edited by Bear; 09-09-2004 at 06:04 PM.
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09-09-2004, 06:09 PM
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Re: Problem on Start Up
Thanks for your quick reply I have an HP printer but not all in one I went to the add remove programs but only the printer is listed I have had the computer for 3 years with same equipment and had no problems.
Andy
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09-09-2004, 06:14 PM
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Re: Problem on Start Up
Ok, just trying to help
See if this applies to your problem
(From the HP support website)
To resolve the problem, disable hpcmpmgr.exe running from the MSConfig utility. Follow these steps to disable hpcmpmgr.exe file:
1. Click Start and Run.
2. Type MSCONFIG and press Enter.
3. Click the Startup tab.
4. Clear the checkboxes for hpcmpmgr.exe.
5. Click OK.
6. Restart the system.
After disabling the hpcmpmgr.exe file from the MSConfig utility, check whether you are experiencing the same problem or not.
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09-09-2004, 06:21 PM
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Re: Problem on Start Up
Hi again the check box u suggested is not there
thanks Andy
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09-09-2004, 06:25 PM
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Re: Problem on Start Up
Your welcome Andy, maybe someone else here will have some suggestions for you. Best of luck getting this resolved
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09-09-2004, 09:54 PM
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UK site moderator
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Re: Problem on Start Up
Go to the Start Menu > Programs > Startup.
Are there any HP-related items in their? If so, right-click on them, go to Cut, then right-click on the desktop and choose Paste. This will move them from the Startup folder to the desktop so that they won't run the next time you reboot your PC (but we'll be able to get them back if it makes no difference).
Reboot and let us know if that helps.
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09-09-2004, 10:36 PM
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Re: Problem on Start Up
Thanks dj for getting back to me but no there is no hp items there
Andy
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11-09-2004, 12:29 PM
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Re: Problem on Start Up
Click the Start Menu
Click Run
Type regedit and click OK
When the Registry Editor opens ......
Double-click HKEY_LOCAL_MACHINE
Double-click Software
Double-click Microsoft
Double-click Windows
Double-click CurrentVersion
In the tree, you've now got Run, RunOnce and RunServices. If you click each of those, it will show you the entries on the right-hand side of the screen that are set to run each time the PC boots up. Any HP-related stuff in there?
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20-09-2004, 08:33 PM
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Re: Problem on Start Up
Hi thanks for the reply I did a full system restore which caused me some problems but everything is ok now but I have a problem with my daughters computer I did some auto updates on it from windows it now does not conect to windows it sticks at the me start up page and when I press esc. it says windows cannot update %1 %2
Help again
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