Can't view video files.

Archibald · #1 (**permalink**) 16-01-2006, 07:41 PM

Здравствуите,

I have a problem viewing video files on my computer that I took with a DV-182 3.1MP Digital Video Camera .

I have downloaded the photo and video files without a problem but when I open the folder they are in and the mouse cursor hovers over a video file, before I've had the chance to click on it to open it, a pop-up appears.
( This problem only occurs with the video files.The photo files I have removed to another folder.)

Data Execution Prevention.

To help protect your computer,Windows has closed this program.

Name: Windows Explorer

Publisher: Microsoft Corporation

My operating system is 'Windows XP Home with SP2' which is fire-walled, has automatic updates for Windows and I also have Avast Antivirus with automatic updates (which hasn't detected anything).
None of the suggestions given by Microsoft seem to apply as it would not be wise to turn off D.E.P. for 'Windows Explorer'.

When I close the pop-up, another appears entitled 'Windows Explorer' which asks me to tell Microsoft about this problem by clicking on 'Send Error Report' which I do. Then Windows restarts my computer.

Exactly the same problem occurred when I copied video files from a DVD.

Video files I've downloaded from the Internet I don't have any problems with therefore it is not a problem with Windows Media Player.

I don't know if this has anything to do with the above problem but lately whenever I Left Double click on a JPEG image file it opens in Windows Media Player whereas before it always opened in Windows Picture and Fax Viewer.

Does anybody know how to solve this problem so that I may view my video files ?

Sensible suggestions to:bow.bill@gmail.com

Happy New Year.

Bill.

spud · #2 (**permalink**) 17-01-2006, 06:02 PM

hi there welcome to dal the online computer help forum

first of all i would down load and run both adaware and spybot search and destroy just to rule out any virus that may be causing a confliction
both of these programs are available if you click on owens help in my downloads section

if you need further help to do this please get back to me and i will asist as far as possible for you

hope this helps

Archibald · #3 (**permalink**) 17-01-2006, 07:44 PM

Hello spud,

Thanks for the welcome.

I've run the following and found nothing suspicious:

Lavasoft Ad-Aware SE Personal

Spybot-Search and Destroy

Microsoft AntiSpyware

a-squared

avast! Antivirus

It must be something else.

Cheers.

Bill.

spud · #4 (**permalink**) 17-01-2006, 08:02 PM

when you send your error report you should be able to click on a tab which will give you more information on which error type you are suffering from see if you can find out this info for us please any codes or phrases would be helpfull thanks spud

Archibald · #5 (**permalink**) 17-01-2006, 10:26 PM

Quote:

Originally Posted by spud

when you send your error report you should be able to click on a tab which will give you more information on which error type you are suffering from see if you can find out this info for us please any codes or phrases would be helpfull thanks spud

To obtain the information you asked for I opened the folder containing the video files and the DEP pop-up appeared and I went through the error reporting process again.

After restarting my computer this time I got the blue screen of death so I had to switch the computer off then back on again.

Things seem to be getting worse.That didn't happen before.

Below is some information which I hope will help you help me.

Error signature.

P1: explorer.exe

P2: 6.0.2900.2180

P3: 41107ece

P4: unknown

P5: 0.0.0.0

P6: 00000000

P7: 03f7d860

P8: c0000005

P9: 00000008

If I had your email address I could send you some of the screenshots I've taken.

Cheers.

Bill.

spud · #6 (**permalink**) 17-01-2006, 10:51 PM

i think we will need a fresh hijack this log which you should place in a new thread in the spyware and virus section where we can have a look at it for you and advise accordingly when you do that just say that you have also started a thread in this section and one of the moderators will combine the two threads

thanks spud

Archibald · #7 (**permalink**) 03-02-2006, 11:35 AM

I'm still waiting for a solution to this problem.

Come on people.

spud · #8 (**permalink**) 03-02-2006, 04:11 PM

Quote:

Originally Posted by spud

i think we will need a fresh hijack this log which you should place in a new thread in the spyware and virus section where we can have a look at it for you and advise accordingly when you do that just say that you have also started a thread in this section and one of the moderators will combine the two threads

thanks spud

have you posted as requeted in the spyware forum