PC freezes

Hi,

Just wondering if you could help me...

For the past month my Q-Tech pc kept crashing after logging in and going onto internet, a blue scrteen would come up and say something about bios. So i rang up the customer Services dept and told them and they said to un-install everything and load Windows XP again and set some settings. I did this and set up bt ionternet and norton anti virus and when i log in it all freezes and nothing else....

Many Thanks

Lou

What did it say about the BIOS? What settings did you set?

Can you boot into Safe Mode?

If so: view your Error Log via:

[1] Start Menu
[2] Help and Support
[3] Pick a Task
[4] Tools
[5] Advanced System Information
[6] View the Error Log

Look for any synchronous entries.

You might try to reinstall again and do not install Norton to see if that works.

Did you reinstall with a Q-Tech recovery disk?

Was the reinstall Destructive or Non-Destructive? Or did you have this option?

Hi Jephree,

I'm not to sure what it said but remember something about video card i think...( I pretty useless when it comes to pc's). I will try and boot in safe mode tonight and also installing eveything again, not sure what you mean by Destructive or Non-Destructive....

Will let you know what happens....Cheers oh and no don't think i have a Q-Tech Recovery disk.

Lou

With an OEM XP Recovery CD there is usually an option of a Destructive Recovery or Non-Destructive.

This relates to the Microsoft XP CD as a Clean or Repair Install respectively.

A clean install formats/wipes the partition whereas a Repair install only replaces the XP files leaving your programs and data intact.

Let us know how it goes. After the reinstall I would first get SP2 and try the machine without Norton just to see if it works OK. Norton lays a very heavy hand on the Operating System.