Hanging Application in Wndows XP

mom3463 · #1 (**permalink**) 17-04-2006, 06:17 AM

Hello,

My computer knowledge grade: I'm experienced enough to be dangerous.

My problem is:

When I open Microsoft Word, click to open document, it hangs. This is the message I get in the Event Viewer:

Hanging application explorer.exe, version 6.0.2900.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

It also hangs when I go into windows Explorer and try to open My computer. .

Any help is appreciated.

Thank you so much!

jephree · #2 (**permalink**) 17-04-2006, 06:24 AM

What is the Event ID # ?

jephree · #3 (**permalink**) 17-04-2006, 06:42 AM

There are two factors here: the SOURCE and the ID

Your source is: HUNG APP

We need to combine that with an EVENT ID

http://www.eventid.net/search.asp

mom3463 · #4 (**permalink**) 17-04-2006, 07:05 AM

1002
Application Hang

Is this waht you need?

jephree · #5 (**permalink**) 17-04-2006, 07:30 AM

Here are some previously posted issues regarding that error combination:

Quote:

Regarding Office applications errors you can try to disable the Office Plug-in option in Norton

Quote:

If applications are hanging in Terminal Server, and you have Microsoft Office installed, check for the presence of CTFMON.EXE and uninstall it

Quote:

If you are having problems with Outlook XP you might also want to look into uninstalling WinFax Pro . It has a great deal to do with Outlook problems

Quote:

I have found that some 3rd party toolbars added to Office or Internet Explorer can cause the problem. I had the same error come up and started removing software from control panel. I then started looking on the C: drive and found a directory called "c:\searchassistance" and ran the uninstall.htm. This brought up an html page with an uninstall button. I clicked uninstall. I then closed internet explorer and opened it again and everything was working great. So if you ever have problems with any application, first seek out any third party toolbars and remove them first before going through the headache of trying other things.