Norton updates problem

ponyegg · #1 (**permalink**) 21-07-2006, 11:10 AM

I have been trying to sort out a problem with Norton Updates by using Norton's Live support but after aboout 2-3mins I get cut off. They say it's my PC settings can't tell me what exactly. I have activeX installed. Can you help?

My problem with updates is this..

Well here's the email I sent to Norton...which has not been replied to as yet.

Thanks,

Jon

Please email me because I normally get cut off from online support in seconds
We will only have one minute to sort this out.....I have no idea why but I have been disconnected from you guys over 20 times in the last 8 hrs!

Here is my problem.

The Subscription Service renewal date shows the expiration date as 12/30/1899.

I have tried to follow instructions for RENEWAL CENTER but it's not possible.....It does not exist!

Instructions from the site says the following....
Forcing your Norton 2005 product to synchronize with Symantec servers

1 Start your Norton 2005 program.

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2 In the upper right-hand corner of the product window, click Help & Support > Renewal Center.

NOT POSSIBLE

The instructions say......
3. In Help & support the drop-down menu, click Renewal Centre
.........BUT I can not do this because there is no "Renewal Centre option in the drop down menu"
It does not exist!

jephree · #2 (**permalink**) 22-07-2006, 12:54 AM

Subscription renewal date appears as 12/30/1899

Also:

http://www.symantec.com/techsupp/hom...dex_ts_ie.html

ponyegg · #3 (**permalink**) 22-07-2006, 01:07 PM

[I]How is this supposed to help me? I know all this. You need to read the original post properly. You seem to have misread or misunderstood what I am asking

jephree · #4 (**permalink**) 23-07-2006, 01:24 AM

I did not see that you ran thru the steps in the link I posted although the link apparantly does not stay active after a certain amount of time. For the full link page plus additional shortcuts type: Subscription renewal date appears as 12/30/1899 into the serch box here under Solve it myself:

http://www.symantec.com/techsupp/hom...dex_ts_ie.html

Quote:

Subscription renewal date appears as 12/30/1899
Your subscription renewal date for Norton AntiVirus or Norton Internet Security is 12/30/1899 or some other incorrect date.

Synchronize with Symantec subscription servers
Your incorrect renewal date may be corrected by synchronizing with the Symantec subscription servers.
If this does not solve the problem, continue with the next section.

Disable firewalls and ad blocking software
Firewalls and ad blocking software can interfere with Internet connections.

To disable your computer's firewall
Temporarily disable your computer's firewall.
If you are using Windows XP, you may be using the Windows firewall.
To learn how to disable the Windows firewall, read How to disable the Windows XP firewall.
To learn how to disable Norton Internet Security, read How to enable or disable Norton Internet Security.
If you are using another firewall, read the product documents for how to disable that firewall.
Run LiveUpdate.
If the subscription date changed, then configure your firewall to allow a LiveUpdate connection. For instruction on how to configure your firewall, read Settings needed to configure your firewall for LiveUpdate, then enable your firewall. You are done with this document.
If the subscription date did not change, then enable your firewall and go on to "To disable the your computer's ad blocking."

To disable your computer's ad blocking
Temporarily disable your computer's ad blocking
If your computer uses ad blocking, read the product documents for instructions on disabling it.
Run LiveUpdate again.

If your subscription renewal date is still incorrect, continue with the next section.

Repair damaged subscription files
This problem happens when the subscription software damaged.

To repair damaged subscription files
Repair damaged subscription files. For instruction on how to repair damaged subscription files, read How to fix a corrupted subscription.
Run LiveUpdate again.

There are many links in what I posted such as:

Quote:

How to fix a corrupted subscription for a Norton 2005 product
Print this document

We suggest that you print this document before you start.
If you do not have a printer, write down these steps or bookmark this page.

Uninstall all Norton or Symantec products

WARNING: Before you uninstall any Norton products, be sure you have the installation CD or files for each product. You must reinstall your products later. If you purchased your product in the past year from the Symantec Store and do not have the installation files, you can download your product again.

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1 On the Windows taskbar, click Start > Settings > Control Panel. Double-click Add/Remove Programs.
If you have Windows XP, on the Windows taskbar, click Start > Control Panel. Double-click Add or Remove Programs.

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2 Click the name of one of the installed Norton or Symantec products.
For example, you may have one of more of the following programs installed: Norton AntiSpam, Norton AntiVirus, Norton Ghost, Norton GoBack, Norton Internet Security, Norton SystemWorks, Symantec pcAnywhere, Symantec LiveUpdate, or WinFax PRO.

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3 Depending on your version of Windows, click Add/Remove, Change/Remove, or Remove or Change, and follow the prompts to uninstall the program.

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4 Restart the computer, if prompted to do so.

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5 Repeat steps 2, 3, and 4 until all Symantec or Norton programs are uninstalled.

Install LiveUpdate

1 Download the LiveUpdate installer.

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2 In the File Download dialog box, click Open.

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3 In the LiveUpdate Installer message, click Yes to install LiveUpdate.

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4 In the second LiveUpdate Installer message, click OK to confirm that LiveUpdate installed successfully.

Install LiveReg

1 In your program CD or downloaded installation files, open the Support folder.

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2 Open the LiveReg folder.

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3 Double-click the file VCsetup.exe.
LiveReg automatically installs. It takes less than a minute, but it does not tell you when it is done.

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4 Restart your computer.

Reinstall your programs and run LiveUpdate

1 Reinstall your Norton and Symantec programs.

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2 Run LiveUpdate to update all of your Norton and Symantec programs.

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3 Restart your computer.

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4 Repeat steps 2 and 3 until LiveUpdate says that there are no more updates.

If your subscription expiration date is still incorrect, contact Customer Service.

Sorry if you knew all this

joshua07 · #5 (**permalink**) 22-02-2007, 02:56 PM

Hai
You could use this.I used it.And everything is A Okay.

1. Close your Norton program if it is currently running.

2. On the Windows taskbar, click Start > Run.

3. In the Run dialog box, type the following and click OK:
"c:\Program Files\Common Files\Symantec Shared\LiveReg\symcsub.exe" /synch

4 In the Symantec Renewal Center - Your Subscription dialog box will appear.

5 In the next step , click Skip.

6 Open your Norton program.

7 Check to see if the expiration date is correct.