Can't download

lisa76 · #1 (**permalink**) 07-09-2006, 03:54 PM

I am having a problem downloading "ANYTHING" Even when I try to update my anti-virus! I have ran scans in safe mode and all sorts of stuff but nothing has helped! Anyone have any ideas?? Thanks!

jephree · #2 (**permalink**) 08-09-2006, 12:27 AM

Is this a new problem? Were things working OK previously? Any new hardware or software?

If this is a new problem try a System Restore to a point prior to the problem:

start > All Programs > Accessories > System Tools > System Restore

What exactly happens when you try to download?

Any error message?

lisa_76 · #3 (**permalink**) 19-09-2006, 01:17 AM

Nothing happens it just stops downloading!!! It says it is downloading but sits at 17% or whatever! It gets to a point then just stays there. I haven't done anything new it just started happening. Now it is freezing and slow

jephree · #4 (**permalink**) 19-09-2006, 01:19 AM

Try a System Restore to a point prior to the problem:

start > All Programs > Accessories > System Tools > System Restore

If that doesn't help:

As a first response you might want to post a HijackThis log for review by our Pros in that section:

Please follow the instructions HERE & then post your log in a new thread in the Spyware, Adware, Viruses and HijackThis Logs section.

(Not in this section please).

Please specify what issues you appear to be experiencing along with your log.