Printer Control Panel Problems

TenrikDarkmane · #1 (**permalink**) 01-12-2006, 04:28 PM

I'm having some problems with some computers at work and it is becoming
perplexing. I have, now, 5 different computers that have experienced
this problem. One day things will be working fine, the next day the
system will go into "not responding" mode if you open up the printer
window inside the control panel. It also won't let you print anything
from any application at all, saying there are no printers installed or
the computer can't connect to a printer or sending the program into
"not responding" mode right as you open it up (mainly in MS Word, Excel
or Outlook for that one). I don't know if this is a virus since it is
slowly affecting specific computers, an incompatability with the new
type of printer we have here at work, or an incompatability with a
security update the network control center pushes. It is hard to
pinpoint things on this since only 5 computers out of over 2500
computers are having this problem. The other problem is that 4 of the
5 are in one department but the 4th is in a different area, so I can't
isolate it to one type of file causing the problem or one specific
printer or such. The first two computers that had the problem I was
able to fix by copying a working version of printui.dll and running the
sfc /scannnow command in the dos prompt. The last 3 however I had to
reformat and rinstall windows to get it working. Any suggestions on
things to look into for pinpointing the problem would be useful, as
would any suggestions on how to fix this as it comes up without
reformating the computer

madmikejt12 · #2 (**permalink**) 02-12-2006, 12:43 AM

have you tried re-installing printer driver?

also, is it posible to isolate one of the faulty computers and plug the printer in and see if it works? could it be a problem with the network on those PC's (can you access files/folders shared on the network) it could be the workgroup name (start>rt click my computer>properties>computer name)

Hope this helps
Mike

TenrikDarkmane · #3 (**permalink**) 02-12-2006, 05:24 AM

Can't reinstall the print driver because the print drivers must be installed from the printer control panel window and that doesn't open up right now. Can't isolate the computer because of work needs.

madmikejt12 · #4 (**permalink**) 02-12-2006, 09:37 AM

can't you download the drivers and install them from the .exe file?

TenrikDarkmane · #5 (**permalink**) 04-12-2006, 05:17 PM

No, have been to the web site and the only downloadable drivers they have is a zip file with the drivers in it that must be installed from the printer control panel. They don't offer an executable driver installer.

madmikejt12 · #6 (**permalink**) 04-12-2006, 05:40 PM

you need to extract the files (double click on the .zip folder and on the left click "extract all files") chose a destination (i.e. your desktop) and click extract, you then open that folder and double click the .exe file in there.

Hope this helps,
Mike

TenrikDarkmane · #7 (**permalink**) 04-12-2006, 06:23 PM

There are no .exe files in it...just an .ini file and a .txt file telling you that you need to install the driver through the control panel.

madmikejt12 · #8 (**permalink**) 04-12-2006, 06:40 PM

ooh, what is the make and model of the printer?

TenrikDarkmane · #9 (**permalink**) 04-12-2006, 09:20 PM

it is a xerox multifunction printer model m20i

madmikejt12 · #10 (**permalink**) 05-12-2006, 08:41 AM

i can only find the drivers you found.

did you try installing it using the add printer wizard?