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Windows XP Error- Desk top

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Old 11-01-2007, 12:38 AM
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Windows XP Error- Desk top
My computer will not let me click on any desk top icons except the internet icon. If I click on an icon it says: "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience. Error signature AppName: explorer.exe Modver6.02900.2951
AppVer:6.02900.2180 Offset:0015fca2 ModName:shell32.dll
Does ANYONE know what the problem is AND how I can fix it. Please help. Thank you!

Also I just installed Norton Anti-Virus paid for it and everything and it has disappeared - I can't open it to re-install because I "can't click on any icons" LOL HELP PLEASE
Last edited by makinzy1029; 11-01-2007 at 12:46 AM. Reason: added more information
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Old 11-01-2007, 12:50 AM
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Re: Desktop icons / start menu etc disappeared
I have almost the same problem except nothing happens when I click on my desktop icons except a error message. I tried a system restore and noting any suggestions?

If I click on an icon it says: "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience. Error signature AppName: explorer.exe Modver6.02900.2951
AppVer:6.02900.2180 Offset:0015fca2 ModName:shell32.dll
How can I fix this?
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Old 11-01-2007, 02:37 AM
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Re: Windows XP Error- Desk top
Download this tool:

http://www.nirsoft.net/utils/shexview.html

Remove any red entries. Also any pink entries that might be related to Norton or Symantec.
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Old 11-01-2007, 03:06 AM
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Re: Windows XP Error- Desk top
Thank you, but from what I have tried I can't download it....It looks like it is downloading comes up I click save to: but it stays at 0% and then I end up just ctrl/alt/delete to task manager and end task...... any other ideas...I really app. your help!
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Old 11-01-2007, 03:22 AM
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Re: Windows XP Error- Desk top
Don't save it - run it:

http://www.nirsoft.net/utils/shexview_setup.exe
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Old 11-01-2007, 03:32 AM
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Re: Windows XP Error- Desk top
Well it run and runs and runs and runs and nothing happens?? LOL It even blocks my option to cancel it as it is running.....
Hey do you know what ccCommon is...I do not know and it keeps popping up on my computer too....
Last edited by makinzy1029; 11-01-2007 at 03:37 AM. Reason: adding to comment
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Old 11-01-2007, 03:42 AM
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Re: Windows XP Error- Desk top
Hey it saved!!! I have it open now, what do I do with it, there is ALOT of stuff on there????
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Old 11-01-2007, 04:03 AM
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jephree is beginning to become part of the furniturejephree is beginning to become part of the furniturejephree is beginning to become part of the furniturejephree is beginning to become part of the furniturejephree is beginning to become part of the furniturejephree is beginning to become part of the furniturejephree is beginning to become part of the furniturejephree is beginning to become part of the furniturejephree is beginning to become part of the furniturejephree is beginning to become part of the furniturejephree is beginning to become part of the furniture
Re: Windows XP Error- Desk top
ccCommon is a Norton file.

Norton is very troublesome software and it sounds like your install didn't go very well.

In the ShellX View remove any RED lines. Then remove any PINK lines that list Norton or Symantec.

You might want to try a System Restore to a point prior to installing Norton:

start > All Programs > Accessories > System Tools > System Restore
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Old 11-01-2007, 04:08 AM
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Re: Windows XP Error- Desk top
I did try a system restore I first went back to December...didn't work...went back to November...didn't work....went back to October and it said I could not go back that far....

I do not see ANY red or pink lines in the ShellEXView and nothing Norton or the other Anti-virus program...

So what is next?
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Old 11-01-2007, 04:10 AM
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jephree is beginning to become part of the furniturejephree is beginning to become part of the furniturejephree is beginning to become part of the furniturejephree is beginning to become part of the furniturejephree is beginning to become part of the furniturejephree is beginning to become part of the furniturejephree is beginning to become part of the furniturejephree is beginning to become part of the furniturejephree is beginning to become part of the furniturejephree is beginning to become part of the furniturejephree is beginning to become part of the furniture
Re: Windows XP Error- Desk top
What is the exact version of Norton software that you installed?
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