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How do i get rid of this?

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  #1 (permalink)  
Old 20-04-2007, 04:03 PM
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How do i get rid of this?
A while back i had problems with my printer- so i tried to install the driver from the net. Then i found out the printer was unplugged! so i cancelled the download.

However, it is still trying to download and i cant get rid of it by clicking 'cancel' or 'ok'. This is what happens...

Log on, message comes up saying "copying files" to D:\enu\drivers\win2k_xp\hpzrp305.dll. Then a message comes up saying "Files needed"...
'The file hpzrp305.dll on (unknown) is needed. Type the path where the file is located, then click OK. Copy files from ':\enu\drivers\win2k_xp'.

I just want to get rid of it now! any suggestions?

thanks
Last edited by collinsca; 20-04-2007 at 04:07 PM.
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Old 21-04-2007, 12:28 AM
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Re: How do i get rid of this?
Download the Installer cleanup tool:

http://support.microsoft.com/kb/290301

If it is listed by the tool you can delete it there.
Last edited by jephree; 22-04-2007 at 12:31 AM. Reason: fixed link
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Old 21-04-2007, 11:30 AM
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Re: How do i get rid of this?
thanks, ill give it a go
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Old 21-04-2007, 11:31 AM
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Re: How do i get rid of this?
Jephree

I clicked on the link, it says "the system cannot find the file specified"....
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Old 21-04-2007, 11:58 AM
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Re: How do i get rid of this?
This is what the link should have been:
http://support.microsoft.com/kb/310312
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Old 21-04-2007, 12:34 PM
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Re: How do i get rid of this?
thanks
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Old 21-04-2007, 12:36 PM
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Re: How do i get rid of this?
sorry it was suposed to be 2 different links:
http://support.microsoft.com/kb/310312
http://support.microsoft.com/kb/290301
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Old 22-04-2007, 12:10 AM
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Re: How do i get rid of this?
Yes this is the tool:

http://support.microsoft.com/kb/290301

Sorry for the mis-post.
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Old 22-04-2007, 02:34 PM
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Re: How do i get rid of this?
no problem.
please excuse my ignorance but what do i do when ive clicked on the link!?

i would not class my issue with any of the following:
Remove Files Stored on Your Hard Disk

Remove Windows Components

Remove Installed Programs

Remove Restore Points

thanks
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Old 22-04-2007, 04:42 PM
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Re: How do i get rid of this?
Sorry for butting in,

Why cann't you just go to printer site and try to reinstall/upgrade the drive? Is that going to casue any problem?

If your printer is hp 3820 desk jet, here is the link:


http://h10025.www1.hp.com/ewfrf/wc/g...reg_R1002_USEN
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