Is this a new problem? If so try a System Restore to a point prior to the problem.
start > All Programs > Accessories > System Tools > System Restore
If that doesn't work I would suggest first off trying to get a HijackThis log and post over in that section of our forum.
If the program will not download then download it on another computer and transfer to floppy then run from the floppy.
Please read
THIS and after completing the steps outlined post a
HijackThis log over in that section along with a brief description of your problem.
Do not post HijackThis logs in this section please.