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Re: Anable to use the ACER resore facility
I have received the message below from Acer so I reinstalled the original hdd to try and revive it. This hdd is only two months old and I have no reason to believe it is a dud.
If I cannot get this working as I had hoped I would I will swap the HDD again and go through the CPU Z process. I hoe what I have written below helps. I have already sent this response to ACER to see what they might come up with.
This is what ACER sent:-
1 Ensure all Data is backed up, all data will be deleted.
2 Restart machine
3 When your unit switches back on hold down alt & tap f10 repeatedly...
4 Please wait a moment until prompted, -How would you like to restore?-
5 Please select –Restore system to factory default-
6 Enter your defined password or enter six zeros ‘000000’
7 Click ok
8 Please wait until process completed, this will take 45min – 1hour
On 9/11/07, Bernard Fisher <capplications@gmail.com> wrote:
Thank you for your help.
I tried the method you described above, however I keep getting "NTLDR missing press any key to restart". I downloaded a fix for this and reinstalled the NTLDR and the machine initially boots into Windows XP (without accessing the restore disk) and after booting and the POST the screen stays blue, the same blue shade as when WinXP is booting, not the dark blue screen of death. The mouse still works but nothing can be selected as there is nothing to select. 'Ctrl,Alt, delete' brings up the Win task manager and I can access all pages the 'Applications' page shows no applications running; Processes shows about 12 lines but I am sure that every time I accessed this page it was full of processes working; Performance shows little activity and the 'User' page shows I am logged on. I can log of on that page and when the log-off proceedure has completed Windows displays normally, ie it shows the 'log-on user' page. If I log on again I experience the same results.
> If I select to shut down from that page and then select restart from the three options, still with the recovery disk in or out, I get the NTLDR missing status. 'Alt and F10' does not seem to work at all but then on several attempts later it did as described below although no password was asked for. The restore started and after a minute or two agan aborted with '0xf0000005' reason. This is the same reason I have experienced before.
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