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Anable to use the ACER resore facility

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Old 29-08-2007, 05:30 AM
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Red face Anable to use the ACER resore facility

I am in a spot of bother; have been for 4 days! I have an Acer Aspire 5602WLMi running WinXP Home with Acer 'Empowering technology' and I needed to reload my operating system. This is normally done, I understand, through the D: drive overwriting the C: drive. This time it loaded up to around 50% and warned that restore could not proceed and shut down; I thought I caught a glimpse of the reason before it disappeared and it was, I think, f*0000005. I have been to the Acer site but no help there. I replaced the HDD and loaded a fresh legal WinXP Pro onto the partition which I created on that new drive. With this option however, I have no drivers for much of the hardware on my machine that was included in the new WinXP Pro. Downloading what I could find for this machine on the Acer website they would not load as they were of a nature that the machine would not recognise and the only downloads available were for the 'EmpoweringTechnology'. I now fear that I have at sometime past deleted something that shouldn't have been!! This would have been done when, after experiencing excruciatingly slow performance I tried to cutback on programs I wasn't using. The machine then only had 512Mb RAM with which it came. In this culling I remember, were components of the 'empowering technology' and I wonder if this in part has corrupted the restore capability of D: drive. I have reloaded the operating system previous to that time with no difficulty.
I have since reInstalled the original drive purchased 2Gb of new RAM and am perservering with trying to have the 'AcerSystem' with the WinXP Home reloaded. I have tried to use the left 'alt' key with 'F10' as sugested by Acer and now have 'NTLDR is missing'. Expletive here! Can anyone give me a way I can restore to the original config? Any help her would be immensly appreciated!!
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Old 29-08-2007, 05:57 AM
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Re: Anable to use the ACER resore facility

Just to clarify; verify; simplify:

With a new hard drive and a Clean Install of a Unique version of XP all is well except you lack your motherboard drivers?

If so then as you say Acer's web site is very shabby.

We might be able to trace the motherboard via CPU_Z.

On the other hand without physical disks from Acer I don't know how you can restore the original system. Perhaps try contacting Acer as their web service is dismal.

NTLDR is Missing

http://www.computerhope.com/issues/ch000465.htm
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Old 09-09-2007, 11:47 PM
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Re: Anable to use the ACER resore facility

Thanks for your reply so I contacted Acer and their reply just received states in essence that as I have replaced the hdd then I am now have to buy another operating system; that is there is no help from that quarter. I have responded to their reply.
But now the DVD drive will not work and the following information is given in device manager:-
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
To what does 'code 19' refer? Could it be a zone or a reloading of the driver too many times? I have tried to uninstall, restart and have the laptop reinstall. It does all this but still the same message comes up.
A lot of drivers are still missing. Can anyone advise where I can have the system checked and for a reasonable cost install replacement drivers without any bs? Any help to kick start this thing would be really appreciated
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Old 10-09-2007, 12:32 AM
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Re: Anable to use the ACER resore facility

Explanation of error codes generated by Device Manager in Microsoft Windows XP Professional

http://support.microsoft.com/kb/310123

I would try to ID the motherboard with CPU_Z.

If we can find the motherboard drivers you should be able to use your new hard drive and new XP.
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Old 11-09-2007, 01:09 PM
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Re: Anable to use the ACER resore facility

I have received the message below from Acer so I reinstalled the original hdd to try and revive it. This hdd is only two months old and I have no reason to believe it is a dud.
If I cannot get this working as I had hoped I would I will swap the HDD again and go through the CPU Z process. I hoe what I have written below helps. I have already sent this response to ACER to see what they might come up with.
This is what ACER sent:-
1 Ensure all Data is backed up, all data will be deleted.
2 Restart machine
3 When your unit switches back on hold down alt & tap f10 repeatedly...
4 Please wait a moment until prompted, -How would you like to restore?-
5 Please select –Restore system to factory default-
6 Enter your defined password or enter six zeros ‘000000’
7 Click ok
8 Please wait until process completed, this will take 45min – 1hour



On 9/11/07, Bernard Fisher <capplications@gmail.com> wrote:

Thank you for your help.
I tried the method you described above, however I keep getting "NTLDR missing press any key to restart". I downloaded a fix for this and reinstalled the NTLDR and the machine initially boots into Windows XP (without accessing the restore disk) and after booting and the POST the screen stays blue, the same blue shade as when WinXP is booting, not the dark blue screen of death. The mouse still works but nothing can be selected as there is nothing to select. 'Ctrl,Alt, delete' brings up the Win task manager and I can access all pages the 'Applications' page shows no applications running; Processes shows about 12 lines but I am sure that every time I accessed this page it was full of processes working; Performance shows little activity and the 'User' page shows I am logged on. I can log of on that page and when the log-off proceedure has completed Windows displays normally, ie it shows the 'log-on user' page. If I log on again I experience the same results.
> If I select to shut down from that page and then select restart from the three options, still with the recovery disk in or out, I get the NTLDR missing status. 'Alt and F10' does not seem to work at all but then on several attempts later it did as described below although no password was asked for. The restore started and after a minute or two agan aborted with '0xf0000005' reason. This is the same reason I have experienced before.
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