PC not loading

Namso · 14-10-2007, 12:54 PM

hi im new here and not that good with all the tech bits of computers.

my pc wont load up properly, when i switch it on i get an error message saying that wondows did not shut down properly last time and it lets me choose which option ot load the pc in (start windows normally, last know good cofig or the 3 safe mode options) i have tried all of these options and none of them will get me to the log in screen, in safe mode it lists he files as it loads them and stops once BTHidMgr.sys has loaded and then the screen dos not change for a few seconds and then it restarts the comp (when i dont use safe mode it gets to the windows loading screen, th bar is moving along the bottom and then it restarts after a few seconds

i thought one of my system files was corrupted so i tried using the recovery cd that came with my computer and when i put it in and set the computer to load from the cd drive first and then load the hard drive it just wouldnt work, this is what happens: i switch on the comp and it shows the fujistu seimens logo and then it sows some text about primary slaves and some other stuff and normally at this point it says boot from cd/dvd at the bottom but when i have my rovery cd in it does not coem up and the comp stays at that screen forever unless i turn it off. i then tried using another cd that came with my computer (drivers and utilities) and in one of the booklets it said that i could use that to resotre my computer to its original state (so it would be like its brand new and would have the programs that it cae with already installed) i tried that and it managed to load past every other option i had tried and then i saw a fujitsu logo and the mouse pointer and then an error message came up saying rcovery files not found and then it restarted.

i would apprciate any help you guys can give me

and if you need any othe information about my comuter to help you then just tell me what i need to do to find tht info and ill post it asap

p.s. sorry if you find my thread really long

**Digerati** · 14-10-2007, 01:22 PM

This is not good that you cannot boot to the recovery console. Can you boot in the BIOS Setup Menu? You might try resetting the BIOS. Power down AND UNPLUG the computer, then pull the battery for 15 seconds or so, then reinsert the battery. Or use the Clear CMOS jumper as instructed in the motherboard manual. If the battery is more than a couple years old, I would just replace it. They are typically common CR2032 batteries found at your local watch/camera/battery counter for a couple bucks. Check the battery or manual to be sure. When installing these type batteries, do not touch them with bare fingers - skin oils promote corrosion and attract dust. Upon first boot after a reset/new battery, attempt to boot into the BIOS Setup menu to set the date/time and verify the drives have been properly identified. Safe and Exit to save and reboot. If a reset/new battery does not then allow you to boot from a CD, then I fear something greater than a corrupt BIOS - possibly a bad motherboard.

BTHidMgr.sys is a Blue Tooth driver so you should remove any connected Blue Tooth devices. In fact, remove all extra plug in devices, including unneeded USB devices until this is resolved.

If, after replacing the battery, you still can't boot properly but can get to the recovery console, then you should be able to run listsvc from the console, and from there, disable BTHidMgr.sys, reboot, and hopefully boot up.

Namso · 14-10-2007, 02:37 PM

i really dont wnt to open up my pc and replace anything (mainly cos i have no idea what im doing)

i found a windows xp professional cd in my drawer and i used that and it is working(havnt finished installing it yet) ill go finish that and post my result here. i think my recovery cd was damaged or something cos when i used it it did not say press any key to boot from cd but when i used the xp pro cd it did

**Digerati** · 14-10-2007, 03:10 PM

Quote:

i really dont wnt to open up my pc and replace anything (mainly cos i have no idea what im doing)

You really don't have a choice. It is a user responsibility to periodically open the case and clean out all the heat trapping dust, dirt, hair, dander, microscopic critters that eat dander, microscopic droppings from microscopic critters that eat dander, etc. You should at least power down, AND UNPLUG, open up and inspect the interior at least once a month, and clean as necessary.

Remember, heat is the bane of all electronics. If you want your computer to last a long time, you MUST ensure it stays properly cooled - and that cannot happen if dust and other crud blankets the components. Since PCs are cooled by fans that draw cool air into the case, dust inevitably gets drawn in too - even if your case has vent filters, and most do not.

I recommend you read through this post and note, in particular, the section on Cleaning and ESD for some guidelines on how to clean your computer safely.

Namso · 14-10-2007, 08:40 PM

thanks for that link, ill make sure to re-read it when i need to cleand to clean my computer.

ive got my computer up and runnign again, i used my xp professional CD and formatted the hard drive, i lost all my data but i had it backed up so its not important

but now i have a new problem, when i am scrolling down on a webpage the screen moves down really slow but i know my computer is not that slow cos its runnig faster now that i formatted it, i think that xp professional has a different option somewhere that got changed when my comp changed from windows xp media centre edition to xp prefessional, would you have any idea how i could fix it?