Hi,
I use a program called Business Accountz, that I use for a one man business I run.
I used the program OK until an update was produced. When I upgraded I got a fairly unhelpful error message "Could not create the Java virtual machine".
I have spent several hours with the software company that produced it. They claim that I am the only person to have this poblem. They are very helpful but cannot produce any solution. They even sent me a tested copy on CD of the latest software but I still get the same error message.
I have tried all combinations of delting the old version and a clean install, installing over the top of a copy of the previous version (the older version of the program works OK) etc etc etc.
I have Java 1.6 on both the program local directory and also as a system resource. I have tried all combinations of removing and reinstalling Java (local and system) and the Business Accountz program but still get the same result.
Is there a Java Guru in DAL who can help me on this one please?
Is there a simple way to test Java?
I did think COMODO might be an issue but I installed on my laptop computer (has COMODO installed) with no problems.
Kind Regards
Martin
I attach a HJT log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:39:53, on 23/12/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\ScanSoft\OmniPagePro11.0\opware32.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Free Download Manager\fdm.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\MICROS~3\rapimgr.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Comodo\Firewall\cmdagent.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\SatSrv.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Tablet.exe
C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Adobe\Adobe Dreamweaver CS3\Dreamweaver.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\Steganos Security Suite 2006\SSS2006.exe
C:\Program Files\Steganos Security Suite 2006\SSS2006.exe
C:\Program Files\Steganos Security Suite 2006\PasswordManagerIEAutoFill.exe
C:\Program Files\Steganos Security Suite 2006\SSS2006.exe
C:\Program Files\Steganos Security Suite 2006\SSS2006.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.tiscali.co.uk/index.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdmcks.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_6_2_0.d ll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: ReGet Bar - {17939A30-18E2-471E-9D3A-56DD725F1215} - C:\Program Files\ReGetDx\iebar.dll
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NVMixerTray] "C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Samsung PanelMgr] C:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe /autorun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [Omnipage] C:\Program Files\ScanSoft\OmniPagePro11.0\opware32.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Free Download Manager] C:\Program Files\Free Download Manager\fdm.exe -autorun
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKUS\S-1-5-19\..\Run: [SSS6_Suite] "C:\Program Files\Steganos Security Suite 6\sss.exe" /booting (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [SSS6_SAFE] "C:\Program Files\Steganos Security Suite 6\safe.exe" /booting (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [SSS6_SPM] "C:\Program Files\Steganos Security Suite 6\spm.exe" /booting (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [SSS2006] "C:\Program Files\Steganos Security Suite 2006\SSS2006.exe" -firstboot (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [SSS6_Suite] "C:\Program Files\Steganos Security Suite 6\sss.exe" /booting (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [SSS2006] "C:\Program Files\Steganos Security Suite 2006\SSS2006.exe" -firstboot (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [SSS6_Suite] "C:\Program Files\Steganos Security Suite 6\sss.exe" /booting (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [SSS2006] "C:\Program Files\Steganos Security Suite 2006\SSS2006.exe" -firstboot (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [SSS6_Suite] "C:\Program Files\Steganos Security Suite 6\sss.exe" /booting (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [SSS2006] "C:\Program Files\Steganos Security Suite 2006\SSS2006.exe" -firstboot (User 'Default user')
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: TabUserW.exe.lnk = C:\WINDOWS\system32\WTablet\TabUserW.exe
O8 - Extra context menu item: Do&wnload by ReGet Deluxe - C:\Program Files\Common Files\ReGet Shared\CC_Link.htm
O8 - Extra context menu item: Download A&ll by ReGet Deluxe - C:\Program Files\Common Files\ReGet Shared\CC_All.htm
O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download with Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: SYSTRAN: &Clear Translation Cache - C:\Program Files\Systran\Standard\menuClearCache.html
O8 - Extra context menu item: SYSTRAN: &Options - C:\Program Files\Systran\Standard\menuConfigure.html
O8 - Extra context menu item: SYSTRAN: &Register - C:\Program Files\Systran\Standard\menuRegister.html
O8 - Extra context menu item: SYSTRAN: &Translate - C:\Program Files\Systran\Standard\menuTranslate.html
O8 - Extra context menu item: SYSTRAN: Check for &Updates - C:\Program Files\Systran\Standard\menuUpdate.html
O8 - Extra context menu item: SYSTRAN: Translate All &Frames - C:\Program Files\Systran\Standard\menuTranslateAll.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: @sysiecom.dll,-2100 - {703436F1-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuTranslate.html
O9 - Extra 'Tools' menuitem: @sysiecom.dll,-2102 - {703436F1-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuTranslate.html
O9 - Extra button: @sysiecom.dll,-2103 - {703436F2-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuTranslateAll.html
O9 - Extra 'Tools' menuitem: @sysiecom.dll,-2105 - {703436F2-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuTranslateAll.html
O9 - Extra button: @sysiecom.dll,-2115 - {703436F3-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuConfigure.html
O9 - Extra 'Tools' menuitem: @sysiecom.dll,-2117 - {703436F3-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuConfigure.html
O9 - Extra button: (no name) - {703436F4-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuClearCache.html
O9 - Extra 'Tools' menuitem: @sysiecom.dll,-2108 - {703436F4-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuClearCache.html
O9 - Extra button: (no name) - {703436F5-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuRegister.html
O9 - Extra 'Tools' menuitem: @sysiecom.dll,-2111 - {703436F5-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuRegister.html
O9 - Extra button: (no name) - {703436F6-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuUpdates.html (file missing)
O9 - Extra 'Tools' menuitem: @sysiecom.dll,-2114 - {703436F6-3E1F-11d3-8F6B-00105A2A1D59} - C:\Program Files\Systran\Standard\MenuUpdates.html (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {245637BB-3A58-49A2-A7AB-F4A63B67652E} (PrinterDetector40.PrinterDetector) -
http://www.mymemory.co.uk/detector/P...Detector40.ocx
O16 - DPF: {2AF5BD25-90C5-4EEC-88C5-B44DC2905D8B} (DownloadManager Control) -
http://dlmanager.akamaitools.com.edg...ex-2.0.3.8.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) -
http://us.dl1.yimg.com/download.yaho...st20040510.cab
O16 - DPF: {4D054067-DE3A-48F9-B19B-BCD229B9AE8D} (PrinterHelpEtcActiveX Control) -
http://dev.imagingworld.co.kr/printe.../DrPrinter.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) -
http://javadl-esd.sun.com/update/1.6...ws-i586-jc.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) -
http://www.crucial.com/controls/cpcScanner.cab
O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762# # (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - COMODO - C:\Program Files\Comodo\Firewall\cmdagent.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GhostStartService - Unknown owner - C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: kavsvc - Steganos GmbH - C:\Program Files\Steganos AntiVirus 2006\kavsvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Steganos AntiTheft (SatSrv) - Unknown owner - C:\WINDOWS\system32\SatSrv.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\system32\Tablet.exe
O23 - Service: Acronis Try And Decide Service (TryAndDecideService) - Unknown owner - C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
--
End of file - 15005 bytes
