sound problems

rdwh · #1 (**permalink**) 14-04-2008, 10:30 AM

Firstly thankyou for letting me join this forum.

i have an issue with a computer system that i had built a couple of years ago, i have very quite sound from the computerit is so quiet it is hardly audible, i have put in an audio cd and get the following message

Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly.

the sound details are as follows

Name Realtek AC'97 Audio for VIA (R) Audio Controller
Manufacturer Realtek
Status OK
PNP Device ID PCI\VEN_1106&DEV_3059&SUBSYS_AA511019&REV_60\3&267 A616A&0&8D
I/O Port 0x0000D000-0x0000D0FF
IRQ Channel IRQ 22
Driver c:\windows\system32\drivers\alcxwdm.sys (5.10.00.6120 built by: WinDDK, 3.79 MB (3,972,672 bytes), 12/14/2006 12:24 PM)

any help would be appreciated

thanks
richard

Kaistar · #2 (**permalink**) 14-04-2008, 10:45 AM

Just a few questions, have you made any changes recently? The quiet sound you mentioned just started recently or was it there all along?

anyways, you may wish to try and reinstall the drivers from here and see if it works.

Realtek

Peace,
Kai