BSOD on Toshiba Laptop

Hi there!
Have a Toshiba laptop that will start to set up and then before going onto main screen will flash a blue screen with writing (don't have enough time to read it) and then restarts. Does this over and over even when using norton go back and rebooting using previous settings. I do have a mouse plugged in, would this be a hardware faliure?
Cheers
Jade

Hi again Jade!

Can you boot into Safe Mode? If you can get into Safe Mode, you need to disable Automatic Restart so you can see what is happening. To change the recovery settings and disable Automatic restart:

1. Right-click My Computer and go to Properties > Advanced

2. Under Startup and Recovery, click Settings to open the Startup and Recovery settings menu

3. Under System Failure, uncheck the Automatically restart check box, then click OK as needed to exit out

4. Restart the computer and see what happens

At this point, when/if a fatal error occurs, it should not automatically reboot, but give you the BSOD (blue screen of death). This does not fix the problem causing the fatal errors, but it does stop the endless reboot cycle and hopefully allow further troubleshooting.

You mentioned the mouse, do you get a BSOD without the mouse?

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