Windows Explorer has encountered an error and needs to close

Toboe77 · #1 (**permalink**) 04-09-2008, 04:52 AM

I've searched for half an hour and couldn't find this question answered.

I run on Windows XP Professional.

I edit videos for a living and recently, when I try to play, move, copy, edit, rename etc. specific videos, i get an error message:

"Windows Explorer has encountered a problem and needs to close. We are sorry for this inconvenience.

Please tell Microsoft about this problem

Send Don't Send"

The video will still play etc. but if i click "Send/Don't Send" everything on my screen goes blank, then the start-up box, etc. will appear but anything I was working on doesn't.

If I continue working despite the pop-up, I can play the file, but I can not save any work I do on it.

Also, if I click send, it will open a web page in the Microsoft Support website that tells me Microsoft doesn't know what the problem is...

Microsoft Windows Error Reporting

This doesn't happen with other files, or even all video files. It happens to the same video files each time, and to every video file in the folder.

Thank you for your time.

broni · #2 (**permalink**) 04-09-2008, 05:12 AM

What are computer specs?
Did you check computer temperatures?

Toboe77 · #3 (**permalink**) 04-09-2008, 05:43 AM

I'm not too sure about my specs...it's a custom made for me by a friend who is very computer savvy.

The computer is not overheating, though.

But it happens only on the same files, over and over. Other programs, length of time computer was on, and type of video file have no difference.

broni · #4 (**permalink**) 04-09-2008, 06:01 AM

Quote:

The computer is not overheating, though.

How do you know?

Quote:

But it happens only on the same files, over and over.

All video files, or particular video files?
To find your specs...
Download, and install Everest: |MG| EVEREST Free Edition 2.20
Open it, click Computer, then Summary.
In upper menu, go Report>Quick Report-Summary
Save it in text file, and paste it in your next post.
Don't include anything under line Debug - PCI

Toboe77 · #5 (**permalink**) 04-09-2008, 06:16 AM

I know it isn't overheating because it hasn't shut down, the fans are running, and it is in a room that is kept at 66 degrees...if it overheats in that, it has problems.

And as for the files, lets say I have Folder 1, 2, and 3. Each has 2 different video files.
The error only occurs in the video files in Folder 1. Even if moved to Folder 2, or 3, the same files ahve the same problem.

Also if the problem files from Folder 1 are moved to Folder 2, the files in Folder 2 originally do not develop the same error.

I also received an error message opening Everest, listed below with the report.

"This computer seems to have a nVIDIA "C51" motherboard chipset.
The current version of EVEREST you are running does not fully support your system.

To get improved and fixed support for your system, use the EVEREST support wizard to submit the Hardware report of your system to Lavalys (everest-home@lavalys.com)

The submitted information would enable us to implement a full support for your system in the next release of EVEREST.

Do you wish to create a Hardware report now and submit it?

Yes No"

I clicked No, by the way.

This is what I got...

--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage Lavalys - Comprehensive IT Security and Management
Report Type Quick Report
Computer AUTUMNSCOMPUTER
Generator Autumn
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2008-09-04
Time 14:11

--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name AUTUMNSCOMPUTER
User Name Autumn

Motherboard:
CPU Type Unknown, 1800 MHz
Motherboard Name Unknown
Motherboard Chipset Unknown
System Memory 960 MB
BIOS Type Award (08/11/06)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce 6100 (256 MB)
3D Accelerator nVIDIA C51
Monitor MAG InnoVision 720V2 [17" CRT] (9202510)

Multimedia:
Audio Adapter Realtek AC'97 Audio [NoDB]

Storage:
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard IDE/ESDI Hard Disk Controller
SCSI/RAID Controller SCSI/RAID Host Controller
Floppy Drive Floppy disk drive
Disk Drive WDC WD3200AAJS-00VWA0 (298 GB, IDE)
Disk Drive ST3160811AS (149 GB, IDE)
Optical Drive HL4161R SIL757W
Optical Drive HL4161R SIL757W SCSI CdRom Device
Optical Drive HP CD-Writer+ 8000 (4x/2x/24x CD-RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 51199 MB (30440 MB free)
E: (NTFS) 305242 MB (90616 MB free)
J: (NTFS) 101426 MB (80966 MB free)
Total Size 447.1 GB (197.3 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse HID-compliant mouse
Mouse PS/2 Compatible Mouse

Network:
Network Adapter Hamachi Network Interface (5.144.222.170)
Network Adapter NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter (192.168.1.3)
Network Adapter Realtek RTL8139/810x Family Fast Ethernet NIC

Peripherals:
Printer Microsoft Office Document Image Writer
USB1 Controller Standard OpenHCD USB Host Controller [NoDB]
USB2 Controller Standard Enhanced PCI to USB Host Controller [NoDB]
USB Device NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter #3
USB Device USB Composite Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device

broni · #6 (**permalink**) 04-09-2008, 06:24 AM

Quote:

it is in a room that is kept at 66 degrees

Room temp has only marginal impact on your computer internal temps.
Get SpeedFan: Download SpeedFan - Access temperature sensor in your computer, and post your computer temps.

Toboe77 · #7 (**permalink**) 04-09-2008, 06:29 AM

It has a long list of temperatures

Temp. 1 - 127 C
Temp. 2 - 46 C
Temp. 3 - 24C

Temp. - 1C
HD0 - 34C
HD1 - 33C
Temp. 1 - 40 C
Core - 34-37C(this one is changing) (edit: it is now a constant 35C)

Thank you by the way for helping so much.

Any more ideas?

broni · #8 (**permalink**) 04-09-2008, 03:54 PM

Specs look fine, temps look fine...
Does the error occur when you try to open troublesome file, or when you start working on it?
Also, get CodecInstaller: CodecInstaller - audio and video codecs analysis tool. Install common codecs., and play around with it. It'll tell you, if you have any codecs missing, if there is something wrong with any codec, etc.

Toboe77 · #9 (**permalink**) 08-09-2008, 01:01 PM

The error occurs when I open the video file and also when working on it. The moment I click on it, the warning message pops up.

Also the codecs installer told me my codecs are fine, which is probably the truth. I have been using the same computer for almost two years, and I update any codecs I can.

The video will still play perfectly fine, even after the message pops up (if I don't click Send/Don't Send and let it move to the background). But if I edit the video at all, I can not save it.

broni · #10 (**permalink**) 08-09-2008, 04:49 PM

Where are those videos from?